Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Average customer rating
4.3
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
88
4 Stars
21
3 Stars
10
2 Stars
10
1 Star
7
78%of customers recommend this product.
(
100 out of
129)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Posted by: kcormell
Verified Purchase:Yes
I bought a few other cases before I bought this otter box, and I had to return them all. My phone did not feel as protected as it does with the otter box. I love it. Next time I will come directly and purchase an otter box. Great purchase!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Greg
Verified Purchase:Yes
This is my first experience with Otter Box, and will be my last. I have bought two of these cases for the same phone, and when I set my phone on a flat surface, it teeters! Two cases, same result! Garbage!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 26, 2019
Hey Greg,
We're so sorry to hear that you've been feeling let down by the Symmetry series lately! This isn't something that we typically see with that case, and our Otter super-sleuths would love to launch an investigation. Please feel welcome to give them a call at 1-855-688-7269, and they'll solve the mystery as soon as possible so that you can get back to enjoying premium protection!
Best,
OtterBox Customer Service Team
We're so sorry to hear that you've been feeling let down by the Symmetry series lately! This isn't something that we typically see with that case, and our Otter super-sleuths would love to launch an investigation. Please feel welcome to give them a call at 1-855-688-7269, and they'll solve the mystery as soon as possible so that you can get back to enjoying premium protection!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Eliezer of Damascus
Verified Purchase:Yes
I drove my SUV over a phone I had in an Otter Box, don't ask, picked up the phone and started using it. That is why I will ALWAYS recommend Otter Box.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Xrabago
Verified Purchase:Yes
Amazing color, not too bulky, not too slim. Perfect fit and just the right protection for my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gurm
Verified Purchase:Yes
Bought this case about 2 weeks ago. Not only a snug fit but sleek too. The protection quotient is another name of Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: GILBUT
Verified Purchase:Yes
ITS VERY HARD TO INSERT PHONE IN AND OUT,IF YOU'RE A LADY.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 21, 2019
Hi GILBUT,
We're sorry to hear that the installation process for this Symmetry series is proving to be a little trickier than expected! For future reference, our awesome Otters are always happy to provide extra application assistance - just give them a call at 1-855-688-7269, and they'll be thrilled to help out. You'll be enjoying stylish security again in no time!
Best,
OtterBox Customer Service Team
We're sorry to hear that the installation process for this Symmetry series is proving to be a little trickier than expected! For future reference, our awesome Otters are always happy to provide extra application assistance - just give them a call at 1-855-688-7269, and they'll be thrilled to help out. You'll be enjoying stylish security again in no time!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Deepika
Verified Purchase:Yes
I bought this nearly a month ago, but for some reason it keeps on slipped by itself from car phone holder(magnetic one). Tried with another phone holder too, but still same. I missed the free case for this one, as I can't afford my phone to get broke just because of cover.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Ariel
Verified Purchase:Yes
I was really excited to get my case! But I was let down when as soon as I put it in my purse it got dirty and the stain wouldn’t come off. It wasn’t too bad so I moved on. By default, I always put my phone in my pocket and once I did that the case was ruined. What’s the point of a phone case you can put in your pocket?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 10, 2019
Hi Ariel,
We're terribly sorry to hear your Symmetry case is looking a little stained. Thankfully, our color conscious Otters can clean things up with a brand new replacement that is sure to survive pockets and purses, just give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Service Team
We're terribly sorry to hear your Symmetry case is looking a little stained. Thankfully, our color conscious Otters can clean things up with a brand new replacement that is sure to survive pockets and purses, just give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com