Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Average customer rating
4.3
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
88
4 Stars
21
3 Stars
10
2 Stars
10
1 Star
7
78%of customers recommend this product.
(
100 out of
129)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Customer Rating
3
Not what I expected from a brand of this caliper.
on April 20, 2020
Posted by: Anonymous
I love the case design and the colour of my case, HOWEVER, the case design/colour is just rubbing off after less than 3 months of use.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 24, 2020
Hi there, Kelly!
We're sorry to hear about any fading with the design on your Symmetry Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. You can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about any fading with the design on your Symmetry Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. You can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mykmag
Verified Purchase:Yes
The item arrived on time but seems like it’s not as flawless as expected. Minor scratches and excess rubber linings are observed. But still, the item looks good and durable.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ejw724
Verified Purchase:Yes
I usually don’t order the “cute” cases as much as I would like, because usually that means they are flimsy and give no protection at all. However, I was very impressed with how sturdy this case feels and it does not come up around the edges or sides easily like some other cases that “look” similar with the clear backing. I haven’t dropped my phone yet, but I feel confident that it will be protected. I love my case so far!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Noname
Verified Purchase:Yes
The case scratches very easily. I thought these cases were better quality. The other case I had from another company lasted 4 years and was intact.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 8, 2020
Hi there!
We're sorry to hear that your case scratched so easily! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, give us a ring at 1-855-688-7269, and we can look into your warranty options.
Best,
OtterBox Customer Service Team
We're sorry to hear that your case scratched so easily! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, give us a ring at 1-855-688-7269, and we can look into your warranty options.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cloud
Verified Purchase:Yes
This is my favorite case! I love the features of this case! :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cookie60
Verified Purchase:Yes
Not only is my case sturdy and gorgeously; it’s lightweight
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lou3
Verified Purchase:Yes
Best cover, very good quality and good looking too
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Floki2017
Verified Purchase:Yes
I tried all the sleeves and cases on the market. This case tops them all. The otterbox case is like a second skin, once you've put it on it will be hard to remove it but fits perfectly to the iphone. No need to buy a new iphone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com