Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Average customer rating
4.3 out of 5
4.3
(136 Reviews)
Open Ratings Snapshot
Rating breakdown 136 reviews
5 Stars
88
4 Stars
21
3 Stars
10
2 Stars
10
1 Star
7
78%of customers recommend this product. 
(
100 out of 129
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Customer Rating
5 out of 5
5
Best Case
on October 7, 2018
Posted by: canongraphy
Verified Purchase:Yes
This is my fourth symmetry slim case.
This is my all time favorite case for my iPhones.
Slim, light, yet great protection from drops.
I highly recommend this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best Case out there!!
on October 8, 2018
Posted by: Skullymomma
Verified Purchase:Yes
I am on my 3rd Otterbox. I drop my phone a lot, and I mean ALOT! Before I found Otterbox I there tons of money away on phone repairs. This is seriously the best case I have ever used. I dropped my phone down a moving escalator. It bounced from the top alllllll the way down. After the shock of what was happening wore off, I moved quickly down the steps and when I reach the bottom my phone was still in one piece. I was amazed and from that moment on swore to the universe and all things fluffy that I would never use any product but Otterbox. Now every time I drop my phone I shout “Hooray for Otterbox!!”
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Like holding onto a fish
on October 13, 2018
Posted by: Teej
Verified Purchase:Yes
The case is way to slippery. The size is just right and the protection is adequate. But my lord, I cannot hold onto the phone with one hand without being afraid of dropping it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 16, 2018
Hey Teej,

We're sorry to see that something seems 'fishy' with this Symmetry series! This case was purposely engineered to supply sleek, pocket-friendly protection, but we definitely get that sometimes this style doesn't work with everyone.

If you're looking for something with additional traction, we would suggest our Defender series, which integrates an outer rubber slipcover. Please feel free to check it out by clicking on the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further inquiries!

https://www.otterbox.com/en-us/apple-iphone-xs-max/defender-series-screenless-edition-case/77-59971.html#sz=51&start=1

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Second phone I’ve bought and like it a lot.
on October 16, 2018
Posted by: Chris0422
Verified Purchase:Yes
Very slim, but still protects your phone. Dropped my new iPhone Max XS yesterday and nothing happen to it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
May be the last for me
on October 19, 2018
Posted by: Lyne
Verified Purchase:Yes
I feel like the quality and overall reliability of Otterbox may be slipping
I’ve had my case for less than two weeks and the rubber on the bottom of the case is peeling away
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 19, 2018
Dear Lyne,

We so apologize that the rubber on this Symmetry series is trying to pull away! We train our cases to be tough and resilient, so we apologize that this particular unit is having some trouble living up to the legend. Not to worry - our Otter soldiers will be happy to reinstate that Symmetry with a brand-new warranty replacement. Just give them a call at 1-855-688-7269, and they'll restore your solid security before you know it!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Always the Best
on November 3, 2018
Posted by: Daphne BI
Verified Purchase:Yes
I always buy OtterBox for all the iPhones I had. I’m very satisfied. This new one gives me security that it will lasts too. The design is pretty.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
You should get it
on November 9, 2018
Posted by: Mary
Verified Purchase:Yes
I debated on whether or not I should get this case because I felt like it wouldn't be as protective as other cases. That is partly true because the lip on the front isn't very prominent meaning that if it were to drop face down, your screen might shatter. To prevent this though, I advice that you get a glass screen protector and you should be set. That being said, the case is durable on the back and it is very light and thin but still protective. I like the sleek and simple design and the yellow color is like a mustard color which I really like. The buttons aren't hard to press and it is very functional. The phone can charge wirelessly with the case on it making it excellent! The only draw back for this case is that the front of the phone isn't as protected due to the small lip in the front.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Nice slim line design
on November 16, 2018
Posted by: Belinda
Verified Purchase:Yes
Not a bulky or heavy case. But still covers and protects the phone well.
Love the bronze wood design on the back
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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