Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Average customer rating
4.3
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
88
4 Stars
21
3 Stars
10
2 Stars
10
1 Star
7
78%of customers recommend this product.
(
100 out of
129)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Posted by: Kayla
Verified Purchase:Yes
I bought this for my XS max. It feels good in the hand, looks great and protects it. Dropped it from 6 ft high and it bounced on several on several objects before hitting the ground and no damage to my device. Not saying this would happen with everyone, but it did mine. Would def recommend and purchase again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alex
Verified Purchase:Yes
I’ve been use this type of case since iPhone 6S+ days. Always loved it. Now on the Max the buttons for power, and volume don’t stick out much so it’s hard to tell if you’re pressing it without looking.
I have it on my X still and it was super easy to tell on that.
I have it on my X still and it was super easy to tell on that.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ThisisMeTX
Verified Purchase:Yes
This was one of the few cases available of the XS Max if they didn’t change the camera on the back your 8 plus case would work just fine. The case is fine and I like the color. The only complaint is the case has no grip so it does slip easily out of your hand so make sure you have insurance on your phone.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: John23
Verified Purchase:Yes
The case is FAR to thin and lightweight to protect the new iPhone XS Max. I will be returning and obtain a different case that offers better protection
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 28, 2018
Hi John23,
We apologize that you're feeling some strong apprehension towards this Symmetry series for the iPhone Xs Max! Rest assured, this specific case was put through extensive testing to ensure stellar device protection. We ended up streamlining the design for the updated product in order to provide the perfect balance of sleek security! If you have any additional questions or comments, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll be thrilled to dive in and help out!
Best,
OtterBox Customer Service Team
We apologize that you're feeling some strong apprehension towards this Symmetry series for the iPhone Xs Max! Rest assured, this specific case was put through extensive testing to ensure stellar device protection. We ended up streamlining the design for the updated product in order to provide the perfect balance of sleek security! If you have any additional questions or comments, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll be thrilled to dive in and help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: phil
Verified Purchase:Yes
Very disappointed that there isn't a lighting port cover as I've had on my previous cases. Other than that everything is as expects from an otterbox case
Response from otterbox.comBy OtterBox, Customer Service Team, September 28, 2018
Hey Phil,
We apologize that this Symmetry series isn't quite holding up to all of the standards set by your previous OtterBox case! You might be referring to either the Commuter or Defender series, both of which are case styles that do include a charge port cover. If this is a dealbreaker for you, please feel welcome to check out the links below to see these cases, and give our friendly Otters a call at 1-855-688-7269 with any questions!
iPhone Xs Max Commuter:
https://www.otterbox.com/en-us/apple-iphone-xs-max/commuter-series-case/77-60012.html#prefn1=series&prefv1=Commuter+Series&start=1
iPhone Xs Max Defender:
https://www.otterbox.com/en-us/apple-iphone-xs-max/defender-series-screenless-edition-case/77-59972.html#sz=48&start=1
Sincerely,
OtterBox Customer Service Team
We apologize that this Symmetry series isn't quite holding up to all of the standards set by your previous OtterBox case! You might be referring to either the Commuter or Defender series, both of which are case styles that do include a charge port cover. If this is a dealbreaker for you, please feel welcome to check out the links below to see these cases, and give our friendly Otters a call at 1-855-688-7269 with any questions!
iPhone Xs Max Commuter:
https://www.otterbox.com/en-us/apple-iphone-xs-max/commuter-series-case/77-60012.html#prefn1=series&prefv1=Commuter+Series&start=1
iPhone Xs Max Defender:
https://www.otterbox.com/en-us/apple-iphone-xs-max/defender-series-screenless-edition-case/77-59972.html#sz=48&start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Srtkris
Verified Purchase:Yes
I always buy otterbox i love it best case in the world
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Michael M
Verified Purchase:Yes
These new covers for the IPhone X’s Max is rediculas in saying that it’s great for saving a phone. It has no front coverage and expects you to also purchase a glass for the front... After years of great products, this is the worst!!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 27, 2018
Hi Mpezuz,
We're bummed to hear that you're feeling so discouraged by this Symmetry series! We intentionally decided to make all of our case designs for the new iPhone Xs Max screenless in order to provide a clear-cut, direct interaction with the curved display. Rest assured, all of our cases still go through a rigorous testing process to ensure that they provide the best device protection possible. We trust that this Symmetry should keep your phone safe and secure for a long time to come, and if you have any other questions or comments, please don't hesitate to call our friendly Otters at 1-855-688-7269. They'll always do what they can to help out!
Best,
OtterBox Customer Service Team
We're bummed to hear that you're feeling so discouraged by this Symmetry series! We intentionally decided to make all of our case designs for the new iPhone Xs Max screenless in order to provide a clear-cut, direct interaction with the curved display. Rest assured, all of our cases still go through a rigorous testing process to ensure that they provide the best device protection possible. We trust that this Symmetry should keep your phone safe and secure for a long time to come, and if you have any other questions or comments, please don't hesitate to call our friendly Otters at 1-855-688-7269. They'll always do what they can to help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Q Rae
Verified Purchase:Yes
I bought this Symmetry case for my iPhone Xs Max preorder and the case arrived prior to release date, the day I received my phone (perfect timing). The case is BEAUTIFUL, fits perfectly and feels great in my hand! Long time satisfied Otterbox customer!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com