Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Average customer rating
4.3
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
88
4 Stars
21
3 Stars
10
2 Stars
10
1 Star
7
78%of customers recommend this product.
(
100 out of
129)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series Case for Apple iPhone XS Max - Ivy Meadow
Posted by: Jeff Kelley
Verified Purchase:Yes
I bought this case right after I got my iPhone XS Max. It's already showing signs of discoloration in the front due to being in my jeans pocket. I have no other complaints about the case, but I'm probably going to get something new soon.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 8, 2018
Hey there Jeff Kelley,
We're sorry to hear that your jeans are hanging around with this Symmetry series a bit too much! Occasionally, the lighter shades of our cases can pick up on different elements, depending on what they're exposed to on a daily basis. To wipe down the Symmetry, we typically recommend using a reliable dose of soap and water. If this doesn't work, please feel welcome to call our tidy Otters at 1-855-688-7269, and they'll be happy to help clean things up!
Best,
OtterBox Customer Service Team
We're sorry to hear that your jeans are hanging around with this Symmetry series a bit too much! Occasionally, the lighter shades of our cases can pick up on different elements, depending on what they're exposed to on a daily basis. To wipe down the Symmetry, we typically recommend using a reliable dose of soap and water. If this doesn't work, please feel welcome to call our tidy Otters at 1-855-688-7269, and they'll be happy to help clean things up!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ondrej
Verified Purchase:Yes
I am very happy with this case. Comfort and protect my iPhone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Skullymomma
Verified Purchase:Yes
I am on my 3rd Otterbox. I drop my phone a lot, and I mean ALOT! Before I found Otterbox I there tons of money away on phone repairs. This is seriously the best case I have ever used. I dropped my phone down a moving escalator. It bounced from the top alllllll the way down. After the shock of what was happening wore off, I moved quickly down the steps and when I reach the bottom my phone was still in one piece. I was amazed and from that moment on swore to the universe and all things fluffy that I would never use any product but Otterbox. Now every time I drop my phone I shout “Hooray for Otterbox!!”
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: canongraphy
Verified Purchase:Yes
This is my fourth symmetry slim case.
This is my all time favorite case for my iPhones.
Slim, light, yet great protection from drops.
I highly recommend this case.
This is my all time favorite case for my iPhones.
Slim, light, yet great protection from drops.
I highly recommend this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MS18
Verified Purchase:Yes
This has to be one of my favorite cases I have ever purchased. The color alone sold me on buying it. The case fits snug and provides nice protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Terry951
Verified Purchase:Yes
Bought this for my new iPhone XS Max and love it. Great color great protection definitely recommend the defender series to anyone looking for a case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: B18k3ygram
Verified Purchase:Yes
Always such a reliable brand. As well as being stylish and well made. The strong composition of the case offers fantastic protection for my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Yvone
Verified Purchase:Yes
I just bought last 21st of September, and the product I have received has a chipped edge in the camera corner. It’s really bad because I am a fan of this product and this is the first time it happened to me. I’m still in the process of claiming a product replacement and I am hoping that they can really assist me regarding this matter.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 5, 2018
Dear Yvone,
We're so sorry to hear that your Symmetry series took a 'chip off the old block!' That is definitely not the epic quality that we expect from this case, and we definitely want to get you into a replacement. You mention here that you're already processing a warranty claim, but if you need any further assistance, please don't hesitate to call our friendly Otters at 1-855-688-7269. We'll gladly do what we can to help out!
Best,
OtterBox Customer Service Team
We're so sorry to hear that your Symmetry series took a 'chip off the old block!' That is definitely not the epic quality that we expect from this case, and we definitely want to get you into a replacement. You mention here that you're already processing a warranty claim, but if you need any further assistance, please don't hesitate to call our friendly Otters at 1-855-688-7269. We'll gladly do what we can to help out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com