Customer reviews from greenworkstools.com
Greenworks - 48V 20" Brushless Battery-Powered Lawn Mower + Two (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.4
(252 Reviews)
Rating breakdown 252 reviews
5 Stars
169
4 Stars
48
3 Stars
14
2 Stars
3
1 Star
18
91%of customers recommend this product.
(
191 out of
211)
Customer Reviews for Greenworks - 48V 20" Brushless Battery-Powered Lawn Mower + Two (2) 4.0Ah USB Batteries and Charger - Green
Customer Rating
5
Not perfect, but pretty darn close
on May 11, 2022
Posted by: Green2022
from Nashville, TN
Gender:Male
Easy and quick assembly. The mower works well and is easy to maneuver. Even my 11yr old can push up the small hill in our backyard. Bagging the grass is easy with a decent sized bag. And, you can even mow without the bag attached without getting clogged or large grass clumps. The only issue is the battery life, but this is my third cordless electric mower (each from a different manufacturer) and that seems to be a constant. I plan on ordering a second set of batteries to be able to easily finish my lawn in a single afternoon. I would and have recommended this mower to my friends and family.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Sam hackett
Verified Purchase:Yes
Absolutely amazing machine no gas no oil just drop your batteries in and off you go i give this a 4 out of five stars my only complaint is battery life after the first mow I noticed battery life decreased if you have a large area to cover might want to invest in extra batteries other than that it's perfect
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Problems within a month of use
on May 25, 2022
Posted by: FSAH
from New Jersey
Gender:Male
I bought this about a month and a half back. Initially it worked great for a couple of times I used it to mow my lawn which is somewhere between 1/4 to 1/2 of an acre. However, by the 3rd week, I noticed reduced battery life and after 6 weeks the battery just dies after 10 minutes of use. I mow the lawn once a week so its not even very thick grass.
I don't know if the problem is with the lawn mower or the batteries.
I don't know if the problem is with the lawn mower or the batteries.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 27, 2022
Hello FSAH,
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, simply contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, simply contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
This mower is the tesla of lawn mowers
on May 29, 2022
Posted by: Cassie O
from Rockaway NJ
Gender:Female
I’ve had this for 6 weeks and it works well. Perfect for my small yard. Easy to use and empty. Very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Lkkrall
from Ohio
Gender:Female
Verified Purchase:Yes
I’m a 66 yo widow and this mower makes it possible for me to continue to take care of my yard by myself. It’s easy to start and I haven’t had any trouble with it. It’s been many years since I’ve had to mow and this has made it easy for me to get back into it. The batteries last long enough to do my 1/4 acre lot without a problem.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Shot
from Jesup Georgia
Gender:Male
Verified Purchase:Yes
We love our new electric lawn mower. It is much better than a gas powered one that needs servicing. We like the grass catcher bag and most of all we like trying to save the planet.
Written by a customer while visiting greenworkstools.com
Posted by: Snady
from MA
Gender:Female
Verified Purchase:Yes
The batteries can mow a 1/4 acre IF you set the speed to the lowest but do a great job
I have mowed the yard twice and the result is excellent but it takes a few days to mow my acre as I do need to charge in between mows
Now after my 4th charge, my charger lights are always flashing red so I have to guess when the batteries are charged.
I have mowed the yard twice and the result is excellent but it takes a few days to mow my acre as I do need to charge in between mows
Now after my 4th charge, my charger lights are always flashing red so I have to guess when the batteries are charged.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, June 28, 2022
Hello Sanna,
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
Regarding the charger, we are sorry to hear that you have encountered an issue with your charger. Please try resetting it. In some cases that the charger has been plugged in for an extended period, it may malfunction. Simply unplug it for a few minutes and then plug it back in and try another outlet.
If you continue to experience this issue, it is likely that the battery or charger may be experiencing a fault.
We hope these tips will help. If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
Regarding the charger, we are sorry to hear that you have encountered an issue with your charger. Please try resetting it. In some cases that the charger has been plugged in for an extended period, it may malfunction. Simply unplug it for a few minutes and then plug it back in and try another outlet.
If you continue to experience this issue, it is likely that the battery or charger may be experiencing a fault.
We hope these tips will help. If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Atlanta, GA
Gender:Female
Verified Purchase:Yes
Great mower! Glad to not have to deal with gasoline anymore and it cuts very well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com