Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.4
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
3
1 Star
19
90%of customers recommend this product.
(
201 out of
224)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Customer Rating
1
DON'T BUY!!!!
on July 18, 2025
Posted by: Robert31245
from Broken Arrow, OK
Gender:Male
not gonna lie the product is put together very cheap. i bought the 3 piece combo kit went to use it for the first time yesterday and the arms on the lower are broken and won't stay in the correct position bc the little piece that holds it on the side broke doesn't even thread into the piece. broke while pushing it and now just flops everywhere and can't use it. the weed eater doesn't even lock into place and just shuts off every five minutes. very poor product just stick to gas
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Customer Care, Greenworks customer sucess, July 24, 2025
Hello Robert31245,
Thank you for your feedback, and we're truly sorry to hear about your experience with the 3-piece combo kit.
We understand how disappointing it is to encounter issues right out of the box—especially with the mower arms not staying in place and the trimmer shutting off unexpectedly. That’s certainly not the experience we want for our valued customers.
Please contact support at 1-888-909-6757 or through chats directly on our website. Thank you again for bringing this to our attention—we’d appreciate the opportunity to turn things around.
Thank you for your feedback, and we're truly sorry to hear about your experience with the 3-piece combo kit.
We understand how disappointing it is to encounter issues right out of the box—especially with the mower arms not staying in place and the trimmer shutting off unexpectedly. That’s certainly not the experience we want for our valued customers.
Please contact support at 1-888-909-6757 or through chats directly on our website. Thank you again for bringing this to our attention—we’d appreciate the opportunity to turn things around.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect for Ladies!!
on July 18, 2025
Posted by: GaGa1961
from New Orleans
Gender:Female
[This review was collected as part of a promotion.] I am so happy with my Greenworks electric mower. I’m 64 year old lady cutting my own grass. The push button start is a God save. No oil, no gas to have to fill at the station. So lightweight too!!! Highly recommend.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
good features
on July 17, 2025
Posted by: Oz23
from South Carolina
Gender:Male
[This review was collected as part of a promotion.] nice mower but could not get height adjustment cam locks to lock down
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, July 28, 2025
Hello Oz23.
Thank you for sharing your experience. If you are facing any difficulties, we encourage you to review the attached video. It may offer a solution to your problem. You can access it here (https://youtu.be/yhT3jSeFH9E). We hope you will find this information useful. If you need any further support, our team is available to assist you. You can connect with us through Live Chat on our website at www.greenworkstools.com, or by phone at 1-888-909-6757.
Thank you for sharing your experience. If you are facing any difficulties, we encourage you to review the attached video. It may offer a solution to your problem. You can access it here (https://youtu.be/yhT3jSeFH9E). We hope you will find this information useful. If you need any further support, our team is available to assist you. You can connect with us through Live Chat on our website at www.greenworkstools.com, or by phone at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Does it work yet?
on July 5, 2025
Posted by: Yoohoo
from Wa
Gender:Female
[This review was collected as part of a promotion.] Directions are terrible especially if you've never owned electric. If you produce a good product why not a complete pamphlet on how to assemble and operate. Mows nice if you can get it to start and keep running without directions. It would be useful to have surveys after the owner has had a few times to use it.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, July 7, 2025
Hello Yoohoo.
Thank you for sharing your experience. Our Designers and Product Developers will occasionally read these reviews, so we really appreciate it when customers tell us what they think and share their experience with us. Greenworks Tools has a YouTube channel, offering videos on various topics related to our battery-powered and eclectic outdoor power tools, including lawn care, gardening, and DIY projects, we also have assembly videos for most machines.
You can also check the products page for "how to videos". We have included two videos for your reference that may assist you if you experience any challenges. They offer step-by-step guide to resolving common issues. Please find them here:
Assembly guide (https://youtu.be/_JVZN7hZgrc)
Operators guide (https://youtu.be/7A1Cvs9p7dY)
If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for sharing your experience. Our Designers and Product Developers will occasionally read these reviews, so we really appreciate it when customers tell us what they think and share their experience with us. Greenworks Tools has a YouTube channel, offering videos on various topics related to our battery-powered and eclectic outdoor power tools, including lawn care, gardening, and DIY projects, we also have assembly videos for most machines.
You can also check the products page for "how to videos". We have included two videos for your reference that may assist you if you experience any challenges. They offer step-by-step guide to resolving common issues. Please find them here:
Assembly guide (https://youtu.be/_JVZN7hZgrc)
Operators guide (https://youtu.be/7A1Cvs9p7dY)
If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easier Than I Thought
on July 3, 2025
Posted by: David69
from CT
Gender:Male
[This review was collected as part of a promotion.] I bought this lawn mower about a month ago and, so far, have been very pleased with my experience. The variable self propelled feature allows the mower to climb a 45 degree incline with ease. The large wheels and manual control cut under shrubs and other awkward areas with less stress than I anticipated --- especially with its hefty ~80lbs.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Never need to push again!
on June 9, 2025
Posted by: JacobM
from Tulsa, OK
Gender:Male
[This review was collected as part of a promotion.] Just bought this after using a manual mower for a while. I didn't want gas around my dogs so I looked into battery power and found this. It was not supposed to be this better but I am glad I switched to a self propelled mower! The only reason I had a bit of sweat was from the heat not the work.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor Battery Life
on June 4, 2025
Posted by: Thomas__
from Broomall
Gender:Male
[This review was collected as part of a promotion.] Absolutely terrible. Do not waste your money.
I bought this product in April 2025 and just started using it in June. After a full charge, I got barely 5 minutes of runtime—completely unacceptable for something brand new. I tried recharging the batteries, and now it’s been blinking green for over two hours with no sign of progress. This thing is clearly defective or just poorly made. For the price, I expected at least basic functionality, but this is junk. Save yourself the frustration—look elsewhere.
I bought this product in April 2025 and just started using it in June. After a full charge, I got barely 5 minutes of runtime—completely unacceptable for something brand new. I tried recharging the batteries, and now it’s been blinking green for over two hours with no sign of progress. This thing is clearly defective or just poorly made. For the price, I expected at least basic functionality, but this is junk. Save yourself the frustration—look elsewhere.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 5, 2025
Hello Thomas__.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy
on May 31, 2025
Posted by: Gof1786
from Bentonville, AR
Gender:Male
[This review was collected as part of a promotion.] I bought this mower today and it was super easy to set up and control!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com