Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.4
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
177
4 Stars
48
3 Stars
16
2 Stars
3
1 Star
19
90%of customers recommend this product.
(
200 out of
221)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Posted by: OK grandma
from Oklahoma
Gender:Female
Verified Purchase:Yes
Very easy to get started using. I bought it so my 11 year old grandson could start mowing my yard and he has no problems with it. I like that it is so easy to use the batteries and is so easy to start.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: KC Wu
from Atlanta GA
Gender:Male
Verified Purchase:Yes
I love the one handle cutting height adjustment on the lawn mower. But the two sets of batteries last only 50 minutes. What a big disappointment.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 26, 2022
Hello KC Wu,
We are sorry to hear that you were not completely satisfied with the run time of the 2 combined batteries when used in this lawn mower. 50 minutes when using tow combined batteries would be normal. This unit is advertised as running Up to 70 minutes of run-time* with 4 fully charged 4.0 Ah USB Batteries. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear that you were not completely satisfied with the run time of the 2 combined batteries when used in this lawn mower. 50 minutes when using tow combined batteries would be normal. This unit is advertised as running Up to 70 minutes of run-time* with 4 fully charged 4.0 Ah USB Batteries. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Incredible power!
on May 1, 2022
Posted by: Moongal6
Gender:Female
I still can't believe how easy to set up, and use. I truly am surprised at the power this machine delivers. It starts so easy and it is so quiet compared to gas mowers.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Andrew cimochowski
Gender:Male
Verified Purchase:Yes
The mower exceeded my expectations both in battery life and the cutting power …I have very thick zoysia grass which isnt a problem for this mower..
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Problems within a month of use
on May 25, 2022
Posted by: FSAH
from New Jersey
Gender:Male
I bought this about a month and a half back. Initially it worked great for a couple of times I used it to mow my lawn which is somewhere between 1/4 to 1/2 of an acre. However, by the 3rd week, I noticed reduced battery life and after 6 weeks the battery just dies after 10 minutes of use. I mow the lawn once a week so its not even very thick grass.
I don't know if the problem is with the lawn mower or the batteries.
I don't know if the problem is with the lawn mower or the batteries.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 27, 2022
Hello FSAH,
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, simply contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, simply contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Thomas O
Verified Purchase:Yes
I am very happy with this product. Easy to put together upon delivery and super user-friendly. Everything is as advertised. I have a mostly flat .19 acre yard, and this product works very well for me with plenty of battery life. I will have other lawn care needs, and I plan to purchase Greenworks.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great mower
on May 29, 2022
Posted by: Anonymous
from Az
Gender:Male
As powerful as our old gas mower. Great price for a brush less motor lawn mower
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Nicksmd
Verified Purchase:Yes
Great mower self propelled kind of drains the battery but good for around a quarter acre.
Written by a customer while visiting greenworkstools.com