Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.5
(545 Reviews)
Rating breakdown 545 reviews
5 Stars
399
4 Stars
81
3 Stars
30
2 Stars
7
1 Star
28
92%of customers recommend this product.
(
431 out of
470)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Posted by: Anonymous
from Fort Smith, arkansas
Gender:Male
Verified Purchase:Yes
Lightweight lawnmower that is easy to handle and does a great job of cutting my lawn.
Written by a customer while visiting greenworkstools.com
Posted by: Mandzy37
from PA
Gender:Female
Verified Purchase:Yes
Battery life is good and lasted for my entire property. However, it stopped multiple times (assuming the battery was too hot) which meant I had to take breaks, which made time to completion much longer. Height adjustment is very difficult to change. Overall, I’m happy with the purchase.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello Mandzy37
Thank you for the positive feedback. Happy to hear you are enjoying the product!
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If you have any follow up questions, or for further assistance.
Thank you for the positive feedback. Happy to hear you are enjoying the product!
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If you have any follow up questions, or for further assistance.
Written by a customer while visiting greenworkstools.com
Posted by: LowerMawn
from Rochester, MN
Gender:Male
Verified Purchase:Yes
Arrived Damaged
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello LowerMawn,
We appreciate you letting us know and we are sorry to see the box was received damaged and as a result some cosmetic damage has occurred. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of their purchase. We are happy Greenworks Customer Care were able to support you with this warranty claim. Please know, if you need further support or have any questions do not hesitate to reconnect with us at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
We appreciate you letting us know and we are sorry to see the box was received damaged and as a result some cosmetic damage has occurred. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of their purchase. We are happy Greenworks Customer Care were able to support you with this warranty claim. Please know, if you need further support or have any questions do not hesitate to reconnect with us at 1-888-909-6757 (1-888-90WORKS). We would be happy to help!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love this mower!
on April 16, 2022
Posted by: KevinOz
from Bloomington, IN
Gender:Male
This is my first battery powered mower. I was a little concerned it would not have the power and cutting ability of my gas powered mowers. There was zero reason for concern. This mower has great power and provides a great cut! I’m happier than I probably should be about a lawn mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great value
on April 15, 2022
Posted by: Dschacht
from Beverly, ma
Gender:Male
Needed a new mower wanted to move to a cordless and gas less option and this was a great value and has performed beyond what I expected. Great warranty which was the final factor in my decision to move away from gas
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Matt Dillon
from billings
Gender:Male
Verified Purchase:Yes
Great mower! I also have 2 chainsaws, and a weedeater. Great products but when I have to agree to their terms to give them a rating? Thats bizarre and reason for your rating
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, April 13, 2022
Hello Matt Dillon,
We thank you for taking the time to provide us your feedback in this matter. We have passed your review on to the proper channels, as we are always looking to make improvements for the future! .
We are happy to hear you are enjoying the lawn mower! If it ends up that you are having an issue with the tool(s), please contact our Customer Support at 1-888-909-6757 (1-888-90WORKS), and we would be happy to assist you further in remedying an issues.
We thank you for taking the time to provide us your feedback in this matter. We have passed your review on to the proper channels, as we are always looking to make improvements for the future! .
We are happy to hear you are enjoying the lawn mower! If it ends up that you are having an issue with the tool(s), please contact our Customer Support at 1-888-909-6757 (1-888-90WORKS), and we would be happy to assist you further in remedying an issues.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
So far so good!
on April 11, 2022
Posted by: SkyW
from Gallatin, TN
Gender:Male
Very reasonable price and has been effective for my small yard. Wish I would have gotten one that was a little bigger, but no problem with mowing my yard on a single charge. I have mowed my lawn twice and it did get a little caught up on the high grass on my first cutting, but I should have had it on a higher setting for the first cut.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product!
on April 10, 2022
Posted by: hrickard11
Bought a couple months for a small lot and really enjoy it
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com