Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.5
(545 Reviews)
Rating breakdown 545 reviews
5 Stars
399
4 Stars
81
3 Stars
30
2 Stars
7
1 Star
28
92%of customers recommend this product.
(
431 out of
470)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Customer Rating
5
Great Quality
on April 28, 2022
Posted by: Tg2022
from Michigan
Gender:Male
I bought this a month or so ago and I could tell right of the box it’s a great lawn mower! So far I’ve been very impressed with its quality!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: dsnurb1
Verified Purchase:Yes
Ran smooth and quiet great for small lawn. Stalled on heavy grass, starts right up after raising up deck. Batteries charge quickly. Great addition to my 24V tool 15 +collection
Written by a customer while visiting greenworkstools.com
Customer Rating
4
GOOD AND BAD
on April 26, 2022
Posted by: Donb46
Gender:Male
i GOT THIS AFTER REVIEWING MANY MOWERS. tHE FIRST CUT WAS AS ADVERTIZED. i AM STILL PLEASED; HOWEVER AFTER THE FIRST USE THEBATTERIES DID NOT LAST AAS LONG AS THE FIRST TIME AND THE SELFPROPELLED SPEED ADJUSTMENT IS SLOW OR REAL FAST AND NO INBETWEEN. i AM 75 AND IT'S EASY TO USE.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: KC Wu
from Atlanta GA
Gender:Male
Verified Purchase:Yes
I love the one handle cutting height adjustment on the lawn mower. But the two sets of batteries last only 50 minutes. What a big disappointment.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 26, 2022
Hello KC Wu,
We are sorry to hear that you were not completely satisfied with the run time of the 2 combined batteries when used in this lawn mower. 50 minutes when using tow combined batteries would be normal. This unit is advertised as running Up to 70 minutes of run-time* with 4 fully charged 4.0 Ah USB Batteries. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear that you were not completely satisfied with the run time of the 2 combined batteries when used in this lawn mower. 50 minutes when using tow combined batteries would be normal. This unit is advertised as running Up to 70 minutes of run-time* with 4 fully charged 4.0 Ah USB Batteries. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: OK grandma
from Oklahoma
Gender:Female
Verified Purchase:Yes
Very easy to get started using. I bought it so my 11 year old grandson could start mowing my yard and he has no problems with it. I like that it is so easy to use the batteries and is so easy to start.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Go green 123
from Wisconsin
Gender:Male
Verified Purchase:Yes
Haven't been able to use it yet, it's only April and we are in Wisconsin but I can say easy assembly and powered up the batteries and started it up and everything is working properly.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Nice mower
on April 23, 2022
Posted by: DannyO
from Philadelphia
Gender:Male
It has plenty of battery but
If the grass is too high or the height setting too low it stalls out.
Also if self propelled you need to release it well before backing up
Or the wheels lock
If the grass is too high or the height setting too low it stalls out.
Also if self propelled you need to release it well before backing up
Or the wheels lock
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Love the idea and the design, but just didn't work well
on April 22, 2022
Posted by: SL2022
Gender:Male
I haven't had grass I'm 20 years, and I was excited to see there were electric mowers now. I wish it actually worked better though. To be fair, the grass was pretty full by the time I attempted to now it. It just struggled to mow the grass and the batteries died in about 10 minutes. I'll give it another try, but now I have this long grass and some dread of having to use this thing 10 minutes at a time to mow my lawn. Kind of a bummer...
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 25, 2022
Hello SL2022,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes of run-time* with 2 fully charged 4.0 Ah USB Batteries, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes of run-time* with 2 fully charged 4.0 Ah USB Batteries, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com