Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.5
(545 Reviews)
Rating breakdown 545 reviews
5 Stars
399
4 Stars
81
3 Stars
30
2 Stars
7
1 Star
28
92%of customers recommend this product.
(
431 out of
470)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Customer Rating
4
Great product
on May 15, 2022
Posted by: Decent blower
from Bonney lake WA
Gender:Female
Great product but shipping time definitely needs some work. Shipping is the only issue I have with my new lawn mower
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Already broken after 2 weeks
on May 14, 2022
Posted by: eorlando88
from Oak Ridge, TN
Gender:Female
2 of 3 bolts on the blade assembly came loose and I found one and it was already so stripped, I was unable to reattach it. Also batteries must be cool to charge and extra batteries are expensive, takes 2-4hrs to charge. Takes 2 charges to mow my yard of 1/4 acre. Will contact support for repair since you can't return without all the parts & original packaging! Unfortunate since it was very light and easy to use.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 16, 2022
Hello,
Thank you for your review. We are sorry to read about your experience! If you have not done so already, we kindly request that you contact us directly for further assistance and troubleshooting at 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We are sorry to read about your experience! If you have not done so already, we kindly request that you contact us directly for further assistance and troubleshooting at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Self propelled died after one use
on May 12, 2022
Posted by: JAVAN
from SC
Gender:Male
I have had this lawnmower for 2 days. First day it cut the backyard beautiful and I was excited for the self propelled function. The next the self propelled doesn't work and I've been on hold for and hour with customer service.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 12, 2022
Hello JAVAN,
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. To start we would advise that you activate the motor for the blade before you activate the self-propelled feature.
1. Start the machine.
2. While you hold the start handles, grab either of the drive levers and pull towards the handle bar.
3. Hold the start handles and the drive levers at the same time.
4. Release either set of start handle and drive lever from the same side.
5. Adjust the speed control with your free hand. • Slide the speed control button in the direction of the Rabbit Symbol to increase the speed. • Pull the speed control button in the direction of the Turtle Symbol to decrease the speed.
6. Release the drive levers to close the self-propel system.
Hoping this was maybe a misstep and will be able to correct with these instructions. Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. To start we would advise that you activate the motor for the blade before you activate the self-propelled feature.
1. Start the machine.
2. While you hold the start handles, grab either of the drive levers and pull towards the handle bar.
3. Hold the start handles and the drive levers at the same time.
4. Release either set of start handle and drive lever from the same side.
5. Adjust the speed control with your free hand. • Slide the speed control button in the direction of the Rabbit Symbol to increase the speed. • Pull the speed control button in the direction of the Turtle Symbol to decrease the speed.
6. Release the drive levers to close the self-propel system.
Hoping this was maybe a misstep and will be able to correct with these instructions. Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Not perfect, but pretty darn close
on May 11, 2022
Posted by: Green2022
from Nashville, TN
Gender:Male
Easy and quick assembly. The mower works well and is easy to maneuver. Even my 11yr old can push up the small hill in our backyard. Bagging the grass is easy with a decent sized bag. And, you can even mow without the bag attached without getting clogged or large grass clumps. The only issue is the battery life, but this is my third cordless electric mower (each from a different manufacturer) and that seems to be a constant. I plan on ordering a second set of batteries to be able to easily finish my lawn in a single afternoon. I would and have recommended this mower to my friends and family.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product
on May 10, 2022
Posted by: FSAA
from New Jersey
Gender:Male
I've been using it for a month and really happy with it. I can mow around half an acre with a single charge.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great combo
on May 9, 2022
Posted by: TN_Mower
from TN
Gender:Male
Drill is light and effective
Mower is light and has cut down my trimming time as this is used to hit the ditches now
charge is quick, cut is clean, light enough to push up and pull up the steep ditches.
Love them both so far!
Mower is light and has cut down my trimming time as this is used to hit the ditches now
charge is quick, cut is clean, light enough to push up and pull up the steep ditches.
Love them both so far!
Also quieter than my old 40V kobalt push mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Came scuffed as if used.
on May 7, 2022
Posted by: GotAScuffedOrUsedProduct
from New Jersey
Gender:Male
Came with all sorts of scuffs all over and one of the batteries was bubble wrapped and the other was just loose in the box.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 9, 2022
Dear valued Greenworks Customer,
Thank you for taking the time to share your experience. We are sorry that your order arrived with some cosmetic imperfections. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to Greenworks Customer Care at 1-888-909-6757.
Thank you for taking the time to share your experience. We are sorry that your order arrived with some cosmetic imperfections. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern. Please reach out to Greenworks Customer Care at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Beyond Expectations
on May 7, 2022
Posted by: Jedgar 21
from Independence, California
Gender:Male
After doing some research, I finally decided to purchase a battery powered lawn mower. Greenworks was recommended by a friend, and so far the mower has exceeded by expectations in every way. Power, battery life, and performance match any gas mower and seem to be better in many ways. I would recommend this mower for anyone who is switching from gas to electric. Completely satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com