Customer reviews from greenworkstools.com
Greenworks - 48V 20" Brushless Battery-Powered Lawn Mower + Two (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.4
(252 Reviews)
Rating breakdown 252 reviews
5 Stars
169
4 Stars
48
3 Stars
14
2 Stars
3
1 Star
18
91%of customers recommend this product.
(
191 out of
211)
Customer Reviews for Greenworks - 48V 20" Brushless Battery-Powered Lawn Mower + Two (2) 4.0Ah USB Batteries and Charger - Green
Posted by: Theresa Gruben
from Minnesota
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My nephew has been using his Greenworks lawnmower for over a year. He and his 3 sons can't say enough good things about the ease of using it. My husband went over and tried it, and just loved it. We went right home and ordered. It's so light and quite! We'll be a customer for life! So glad the nephew introduced us to such a great product!
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Joe T.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] A solid mower with plenty of power to cut my small lot.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Lelia bruun
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love love love this mower. It is so lightweight quiet and does the job so nicely. It is truly perfect!
Written by a customer while visiting greenworkstools.com
Posted by: BennySee
from Rochester, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] So quiet and so good. Such an upgrade from a reel or gas mower.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
GREENWORKS MOWERS: NOT JUST FOR SUBURBAN LAWNS.
on August 18, 2024
Posted by: G. AND C. OUT ON THE FARM
from MORRISON, ILLINOIS
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] SINCE WE DO NOT HAVE A RIDING MOWER, WE BOUGHT THIS AS A THIRD MEMBER OF OUR BATTERY POWERED GRASS CUTTING FLEET. WE ALSO HAVE 3 SELF-PROPELLED GAS MOWERS. WE USE ALL OF THEM TO CUT OUR 3.5 ACRE FARM AND THAT INCLUDES THE HORSE PENS. THIS NEWEST MEMBER IS VERY MUCH UP TO THE JOB AND WE ARE HAPPY. GENE AND CLAUDIA SKYBURY ACRES
Pros: Convenient, Cost-Saver, Easy to Use, Durable, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Worked Well for the First Month
on April 11, 2025
Posted by: MikeLuc
from Bradenton, FL
Gender:Male
[This review was collected as part of a promotion.] The mower worked well for the first month but now only runs for around 3 minutes with two fully charged batteries.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 11, 2025
Hello MikeLuc.
We are sorry to hear of your experience. Ensure both batteries are fully charged before attempting to use the mower, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
Greenworks mowers can also experience reduced runtime due to factors like overgrown grass or extreme temperatures. Long, thick grass can put a strain on the mower's motor, potentially causing it to shut down or reduce runtime. Make sure the grass is not excessively long and adjust the mower height if needed. Lithium-Ion batteries can be affected by very hot or very cold temperatures, reducing their performance. If possible, try a different set of batteries (if you have them) to see if the issue persists or try a different charger to see if the issue is with the charger.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear of your experience. Ensure both batteries are fully charged before attempting to use the mower, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
Greenworks mowers can also experience reduced runtime due to factors like overgrown grass or extreme temperatures. Long, thick grass can put a strain on the mower's motor, potentially causing it to shut down or reduce runtime. Make sure the grass is not excessively long and adjust the mower height if needed. Lithium-Ion batteries can be affected by very hot or very cold temperatures, reducing their performance. If possible, try a different set of batteries (if you have them) to see if the issue persists or try a different charger to see if the issue is with the charger.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
DO NOT BUY my 2nd one is now broke
on April 12, 2025
Posted by: PisoffDebra
My first mower broke, the self propel just stopped working, so they sent me another one. Less than 2 years this one is dead, wont start. I have purchased a lot of Greenworks products and I swear I want a refund for all of them and I will send them back.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 14, 2025
Hello Debra.
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two units experiencing the same problem. We see that you have been in contact, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for your review. We are very sorry to hear about this experience. We would truly be interested in hearing more about these issues. Especially, since it seems that you have two units experiencing the same problem. We see that you have been in contact, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing mower
on April 22, 2025
Posted by: Nate F
from Pittsburgh PA
Gender:Male
[This review was collected as part of a promotion.] I got this after my gas mower got a hole in the deck… it’s so amazingly light I can get my grass done faster without as much effort… so easy to adjust the deck… handles the grass easily for power… my yard is small so one charge easily does it
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com