Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.4
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
177
4 Stars
48
3 Stars
16
2 Stars
3
1 Star
19
90%of customers recommend this product.
(
200 out of
221)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Posted by: TomTheEngineer
from Northern Va
Gender:Male
Verified Purchase:Yes
Mower works great. Easy and light. My only complaint is battery life. The two 5AH batteries just aren't enough to mow more than 1/10th of an acre. Even without engaging the self propelled feature.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, June 28, 2022
Hello TomTheEngineer,
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, contact Greenworks Pro toll-free helpline at 1-855-345-3934.
All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help. We would be happy to carry on this conversation to offer some additional suggestions, if you are willing, contact Greenworks Pro toll-free helpline at 1-855-345-3934.
All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Great concept, poor performance
on July 1, 2022
Posted by: Jim05482
Gender:Male
First, the good news: the mower is fairly quiet and lightweight, so it's easy to work with. The bad news is that the battery performance is terrible. My lawn is about a half acre and it takes three charges to mow it, which wouldn't be so bad if it didn't take almost two hours to fully charge them. The description says that the batteries take 40 minutes to charge, which isn't even close to the actual time. Because of this, completing a job that would take an hour with a gas mower takes five hours with this one. And, yes, I mow when the grass is dry, rarely use the self propelled feature (why did I pay for it if I shouldn't use it?) and keep the cut length set to high. Really disappointed in this product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, July 4, 2022
Hello Jim05482,
Sorry to hear you are not happy with the charge time. Please allow us the opportunity to clarify the charge time vs the runtime.
Runtime: Up to 45m.
Charge Time: 75m per 24V Battery (5.0 Ah battery)
Hope this helps!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Sorry to hear you are not happy with the charge time. Please allow us the opportunity to clarify the charge time vs the runtime.
Runtime: Up to 45m.
Charge Time: 75m per 24V Battery (5.0 Ah battery)
Hope this helps!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: Greenshopper
Gender:Female
Verified Purchase:Yes
When a big mix up happened, Greenworks corrected it. And I love my new mower!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: BrentF
from Florida
Gender:Male
Verified Purchase:Yes
Battery life was significantly less than expected.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, August 22, 2022
Hello BrentF,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Miss Mae
from Vancouver Washington
Gender:Female
Verified Purchase:Yes
I love mowing my lawn now! This baby cuts the grass, plows through the weeds, and I don't even break a sweat, thanks to the self-propelling action. I can get through my almost 1/4 ace lawn with one charge too, now that the grass is back under control. Definitely would reccomend this to anyone who wants an easy going mowing experience.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: SKMoore
from Central IL
Gender:Female
Verified Purchase:Yes
This is my 2nd Greenworks mower and first battery operated. The mower came basically assembled; soon I was testing it out and mowed the front yard. Thoughts: Very nice, light, easy to learn to use as a first timer w/batteries. It is a little louder than expected from the mower description, so I was/am suprised...not a show stoper, but have liked it to be as quite as anticipated. Lastly,I would love to have my blade looked at by a local Greenworks hired professional - I don't think it's as 'sharp' as it should be when mowing under ideal conditions. Bottom line: it's nice, easy to use - doesn't corner so well in tight spaces; overall I like it, but the blade needs attention to not skip some grass when mowing.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: SKMoore
from Central IL
Gender:Female
Verified Purchase:Yes
Set-up: easy. Using the self-propel..use a test area for 5 minutes if new to this. Clean cut, great battery life, attachments are easy on.off. & easy to fold & store. I’m 74 & love this lawn mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Happy Customer
on June 28, 2023
Posted by: Butch Wax
from Fort Collins, Colorado
Gender:Male
My Wife and Son got me the combo package for Father's Day, mower, blower, and trimmer. All three do exactly what they were designed to do. Now I am being "Picky" I wish the trimmer was variable speed: they have excellent Customer Service and a happy customer.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com