Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.4
(263 Reviews)
Rating breakdown 263 reviews
5 Stars
177
4 Stars
48
3 Stars
16
2 Stars
3
1 Star
19
90%of customers recommend this product.
(
200 out of
221)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Customer Rating
3
Love the idea and the design, but just didn't work well
on April 22, 2022
Posted by: SL2022
Gender:Male
I haven't had grass I'm 20 years, and I was excited to see there were electric mowers now. I wish it actually worked better though. To be fair, the grass was pretty full by the time I attempted to now it. It just struggled to mow the grass and the batteries died in about 10 minutes. I'll give it another try, but now I have this long grass and some dread of having to use this thing 10 minutes at a time to mow my lawn. Kind of a bummer...
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 25, 2022
Hello SL2022,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes of run-time* with 2 fully charged 4.0 Ah USB Batteries, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes of run-time* with 2 fully charged 4.0 Ah USB Batteries, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Go green 123
from Wisconsin
Gender:Male
Verified Purchase:Yes
Haven't been able to use it yet, it's only April and we are in Wisconsin but I can say easy assembly and powered up the batteries and started it up and everything is working properly.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
GOOD AND BAD
on April 26, 2022
Posted by: Donb46
Gender:Male
i GOT THIS AFTER REVIEWING MANY MOWERS. tHE FIRST CUT WAS AS ADVERTIZED. i AM STILL PLEASED; HOWEVER AFTER THE FIRST USE THEBATTERIES DID NOT LAST AAS LONG AS THE FIRST TIME AND THE SELFPROPELLED SPEED ADJUSTMENT IS SLOW OR REAL FAST AND NO INBETWEEN. i AM 75 AND IT'S EASY TO USE.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
It does the job.
on April 30, 2022
Posted by: Noellem302
from Richland, WA
Gender:Female
I love how easy this mower is to use. Charge lasted for my smaller lawn and it cut well. Easy to adjust the height. Looking forward to passing the lawn mowing on to my teenager now that he doesn't have to worry about trying to pull start the old gas mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Convient
on May 3, 2022
Posted by: Big Bobo
from Altoona, Pa
Gender:Male
Good light weight mower. Good for small to medium jobs ( quarter acre )
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Love the no gas mower !
on May 4, 2022
Posted by: Happymom
from Columbus oh
Gender:Female
I bought this a month ago. Easy to push, easy to put together. Lite weight folds down easy to put away in the garage so less space is taken up. Cuts pretty good on small yards. Still trying to get the right adjustment so it cuts better. Runs quiet.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great machine
on May 6, 2022
Posted by: Cardinal 876
from Murphy, NC
Gender:Male
This machine does a very good job of mulching and cutting the grass/weeds. The batteries last long enough for a small are with some grass and lots of weeds. I can imagine the battery will last long enough to do the front yard on the standard fraud lawn of your home about 60 x 100 feet.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Already broken after 2 weeks
on May 14, 2022
Posted by: eorlando88
from Oak Ridge, TN
Gender:Female
2 of 3 bolts on the blade assembly came loose and I found one and it was already so stripped, I was unable to reattach it. Also batteries must be cool to charge and extra batteries are expensive, takes 2-4hrs to charge. Takes 2 charges to mow my yard of 1/4 acre. Will contact support for repair since you can't return without all the parts & original packaging! Unfortunate since it was very light and easy to use.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 16, 2022
Hello,
Thank you for your review. We are sorry to read about your experience! If you have not done so already, we kindly request that you contact us directly for further assistance and troubleshooting at 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We are sorry to read about your experience! If you have not done so already, we kindly request that you contact us directly for further assistance and troubleshooting at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com