Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.4
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
3
1 Star
19
90%of customers recommend this product.
(
201 out of
224)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Customer Rating
4
Great product
on May 15, 2022
Posted by: Decent blower
from Bonney lake WA
Gender:Female
Great product but shipping time definitely needs some work. Shipping is the only issue I have with my new lawn mower
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Already broken after 2 weeks
on May 14, 2022
Posted by: eorlando88
from Oak Ridge, TN
Gender:Female
2 of 3 bolts on the blade assembly came loose and I found one and it was already so stripped, I was unable to reattach it. Also batteries must be cool to charge and extra batteries are expensive, takes 2-4hrs to charge. Takes 2 charges to mow my yard of 1/4 acre. Will contact support for repair since you can't return without all the parts & original packaging! Unfortunate since it was very light and easy to use.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 16, 2022
Hello,
Thank you for your review. We are sorry to read about your experience! If you have not done so already, we kindly request that you contact us directly for further assistance and troubleshooting at 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We are sorry to read about your experience! If you have not done so already, we kindly request that you contact us directly for further assistance and troubleshooting at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Self propelled died after one use
on May 12, 2022
Posted by: JAVAN
from SC
Gender:Male
I have had this lawnmower for 2 days. First day it cut the backyard beautiful and I was excited for the self propelled function. The next the self propelled doesn't work and I've been on hold for and hour with customer service.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 12, 2022
Hello JAVAN,
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. To start we would advise that you activate the motor for the blade before you activate the self-propelled feature.
1. Start the machine.
2. While you hold the start handles, grab either of the drive levers and pull towards the handle bar.
3. Hold the start handles and the drive levers at the same time.
4. Release either set of start handle and drive lever from the same side.
5. Adjust the speed control with your free hand. • Slide the speed control button in the direction of the Rabbit Symbol to increase the speed. • Pull the speed control button in the direction of the Turtle Symbol to decrease the speed.
6. Release the drive levers to close the self-propel system.
Hoping this was maybe a misstep and will be able to correct with these instructions. Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. To start we would advise that you activate the motor for the blade before you activate the self-propelled feature.
1. Start the machine.
2. While you hold the start handles, grab either of the drive levers and pull towards the handle bar.
3. Hold the start handles and the drive levers at the same time.
4. Release either set of start handle and drive lever from the same side.
5. Adjust the speed control with your free hand. • Slide the speed control button in the direction of the Rabbit Symbol to increase the speed. • Pull the speed control button in the direction of the Turtle Symbol to decrease the speed.
6. Release the drive levers to close the self-propel system.
Hoping this was maybe a misstep and will be able to correct with these instructions. Should you have any further questions or warranty needs, please feel speak to Greenworks Customer Care at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Not perfect, but pretty darn close
on May 11, 2022
Posted by: Green2022
from Nashville, TN
Gender:Male
Easy and quick assembly. The mower works well and is easy to maneuver. Even my 11yr old can push up the small hill in our backyard. Bagging the grass is easy with a decent sized bag. And, you can even mow without the bag attached without getting clogged or large grass clumps. The only issue is the battery life, but this is my third cordless electric mower (each from a different manufacturer) and that seems to be a constant. I plan on ordering a second set of batteries to be able to easily finish my lawn in a single afternoon. I would and have recommended this mower to my friends and family.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Beyond Expectations
on May 7, 2022
Posted by: Jedgar 21
from Independence, California
Gender:Male
After doing some research, I finally decided to purchase a battery powered lawn mower. Greenworks was recommended by a friend, and so far the mower has exceeded by expectations in every way. Power, battery life, and performance match any gas mower and seem to be better in many ways. I would recommend this mower for anyone who is switching from gas to electric. Completely satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great machine
on May 6, 2022
Posted by: Cardinal 876
from Murphy, NC
Gender:Male
This machine does a very good job of mulching and cutting the grass/weeds. The batteries last long enough for a small are with some grass and lots of weeds. I can imagine the battery will last long enough to do the front yard on the standard fraud lawn of your home about 60 x 100 feet.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Love the no gas mower !
on May 4, 2022
Posted by: Happymom
from Columbus oh
Gender:Female
I bought this a month ago. Easy to push, easy to put together. Lite weight folds down easy to put away in the garage so less space is taken up. Cuts pretty good on small yards. Still trying to get the right adjustment so it cuts better. Runs quiet.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Convient
on May 3, 2022
Posted by: Big Bobo
from Altoona, Pa
Gender:Male
Good light weight mower. Good for small to medium jobs ( quarter acre )
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com