Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.4
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
180
4 Stars
48
3 Stars
19
2 Stars
3
1 Star
19
90%of customers recommend this product.
(
201 out of
224)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Posted by: Lydia85
Verified Purchase:Yes
Happy with this lawnmower. Quiet and super easy to push.
Written by a customer while visiting greenworkstools.com
Posted by: Waste of money
from PA
Gender:Female
Verified Purchase:Yes
I would not recommend this mower. The battery dies after about 45 min of use and takes at least 6 hours to recharge. If you have grass that's even the slightest bit thick, it can't handle it and just shuts off. It took me 4 days to cut my grass with this mower because it kept turning off and dying on me. What a waste of money.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 24, 2022
Hello Waste of money
Thank you for reaching out to us. We regret to hear that you do not recommend this product. Many customers have had great success with this model and come to enjoy it in our product line up. We wish it could have provided the same experience for you.
It is important to adjust your mowing techniques to make the most out of the battery life! As you mentioned you are getting approx. 45 mins runtime. when using the both batteries combined this would be normal. This unit is advertised as running up to 45 minutes of run-time with two fully charged 4.0 Ah USB Batteries.
We would be interested in hearing more about the charge time. Charge time for the batteries are 60 minutes per 24V Battery (4.0 Ah battery), your charge time of 6hr. is abnormal, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) so we can investigate the charging time. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for reaching out to us. We regret to hear that you do not recommend this product. Many customers have had great success with this model and come to enjoy it in our product line up. We wish it could have provided the same experience for you.
It is important to adjust your mowing techniques to make the most out of the battery life! As you mentioned you are getting approx. 45 mins runtime. when using the both batteries combined this would be normal. This unit is advertised as running up to 45 minutes of run-time with two fully charged 4.0 Ah USB Batteries.
We would be interested in hearing more about the charge time. Charge time for the batteries are 60 minutes per 24V Battery (4.0 Ah battery), your charge time of 6hr. is abnormal, please contact Greenworks at 1-888-909-6757 (1-888-90WORKS) so we can investigate the charging time. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Andrew cimochowski
Gender:Male
Verified Purchase:Yes
The mower exceeded my expectations both in battery life and the cutting power …I have very thick zoysia grass which isnt a problem for this mower..
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great mower
on May 20, 2022
Posted by: Gqjls
from Florida
Gender:Male
It is a great mower. Fast and quiet. Batteries doesnt last at all but with an extra set you should be fine.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Corpus Christi , Texas
Gender:Female
Verified Purchase:Yes
Love how easy it is to mow now! Yard looks great, batteries last plenty long, and stores easily…
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect!
on May 17, 2022
Posted by: DDss
from PA
Gender:Male
on my tenth cutting so far and it works great for my yard.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Mower is great, so far,however,length of run time on full charge leaves something to be desired. Less than 1hr.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Batteries don’t last long
on May 15, 2022
Posted by: Hats
from Virginia
I’ve used this mower a few times so far and it cuts great, super easy to use and in general I like it. The downfall is that the batteries are only lasting me 30 minutes so I always have about 10 square feet left to mow when the batteries die. Which is pretty annoying.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 16, 2022
Hello Hats,
Thank you for your review. We are pleased to hear that you have ultimately been enjoying the performance of this unit. Please know that there are many factors that can affect the run time. The run time of a lawnmower is dependent on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, etc - there are so many factors to consider. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the lawnmower (i.e. lawnmower speed, terrain, grass height, density, etc.), the faster the battery charge will drain. Here are a few tips to help you extend the run time! 1) Set the mower to the highest cutting height (or 1/3 of the length of grass), and mow no more than 1/3 of the total length at a time. 2) Ensure that the grass is dry. 3) That the battery is cool before use. We hope these tips will help you extend your run time!
Thank you for your review. We are pleased to hear that you have ultimately been enjoying the performance of this unit. Please know that there are many factors that can affect the run time. The run time of a lawnmower is dependent on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, etc - there are so many factors to consider. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the lawnmower (i.e. lawnmower speed, terrain, grass height, density, etc.), the faster the battery charge will drain. Here are a few tips to help you extend the run time! 1) Set the mower to the highest cutting height (or 1/3 of the length of grass), and mow no more than 1/3 of the total length at a time. 2) Ensure that the grass is dry. 3) That the battery is cool before use. We hope these tips will help you extend your run time!
Written by a customer while visiting greenworkstools.com