Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.5
(545 Reviews)
Rating breakdown 545 reviews
5 Stars
399
4 Stars
81
3 Stars
30
2 Stars
7
1 Star
28
92%of customers recommend this product.
(
431 out of
470)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Customer Rating
1
on May 31, 2025
Posted by: Higgs
Had this mower for less than two years, and now it doesn’t start. Greenworks tells me it is a good product, but I should buy a new one as service will cost too much. That is a CRAPPY product. I had a gas mower for 39 years that always started. This is terrible support
Response from greenworkstools.comBy Greenworks, June 2, 2025
Hello Higgs.
We understand you are not happy with your warranty period. A warranty is a promise made by us the manufacturer that the product will have a guarantee to be useable within the time frame from the date of purchase, full details warranty policy can be found in the user manual or on our website, www.greenworkstools.com. In some cases, we make an exception by using the serial number, in this case we would not be able to use the serial number as it exceeds the warranty period as well, please note that making this exception goes beyond our responsibility as the manufacturer, we do this as courtesy.
All companies on the market have a warranty period and policy in place. We at Greenworks like any other brand, have a warranty procedure we must adhere to for warranty claims and their timelines. Greenworks 48V line is backed by a three-year tool limited & three-year battery warranty which is more than double industry standard. This means you’ve got a little protection on your investment. It also makes a statement on how much Greenworks stands behind their products.
We are sorry to hear about the issue you are experiencing. However, the warranty period has passed, and without proof of purchase, we are unable to process warranty claims. We understand this may be disappointing, but we appreciate your understanding.
We understand you are not happy with your warranty period. A warranty is a promise made by us the manufacturer that the product will have a guarantee to be useable within the time frame from the date of purchase, full details warranty policy can be found in the user manual or on our website, www.greenworkstools.com. In some cases, we make an exception by using the serial number, in this case we would not be able to use the serial number as it exceeds the warranty period as well, please note that making this exception goes beyond our responsibility as the manufacturer, we do this as courtesy.
All companies on the market have a warranty period and policy in place. We at Greenworks like any other brand, have a warranty procedure we must adhere to for warranty claims and their timelines. Greenworks 48V line is backed by a three-year tool limited & three-year battery warranty which is more than double industry standard. This means you’ve got a little protection on your investment. It also makes a statement on how much Greenworks stands behind their products.
We are sorry to hear about the issue you are experiencing. However, the warranty period has passed, and without proof of purchase, we are unable to process warranty claims. We understand this may be disappointing, but we appreciate your understanding.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Lights
on May 28, 2025
Posted by: Cycle Guy
from Findlay, Ohio
Gender:Male
[This review was collected as part of a promotion.] The headlight is great for mowing at night and the motor is quiet!
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product
on May 27, 2025
Posted by: Kevinator
from Webster Groves
Gender:Male
[This review was collected as part of a promotion.] It is doing a tremendous job. High quality and very quiet! I am very pleased!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Horrible
on May 23, 2025
Posted by: Guest85
Bought this about two years and I absolutely hate it. The batteries die way to quickly. The leaf blower only lasts 5 minutes, the mower does in 10 to 15 minutes. The only thing I think I like is the weed eater. Not worth the money in my opinion. Thought this would work best for a yard that is small, but nope. If I could return my set I absolutely would.
Response from greenworkstools.comBy Greenworks, May 27, 2025
Hello Guest85.
We are sorry to hear the unit has not fully met your expectations. Runtimes can vary depending. Trimmer, run-times vary based on grass conditions and operator’s technique and blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Mower runtimes can vary depending on a few factors, including but not limited to grass texture and consistency, cutting height, using the self-propelled for the entire mow, and lawn size. For added runtime, we recommend purchasing additional batteries and you can view the 24V platform here, (https://www.greenworkstools.com/em-cgi/btag/collections/24-volt?uff_57w5tv_metafield%3Aattribute.accessories=Batteries%20%26%20Chargers).
Each product requires two batteries to operate. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example one battery is charged 100, and the other is charged 50%, the unit will only run until the 50% battery is depleted). We hope this information helpful.
We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools. com.
We are sorry to hear the unit has not fully met your expectations. Runtimes can vary depending. Trimmer, run-times vary based on grass conditions and operator’s technique and blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. Mower runtimes can vary depending on a few factors, including but not limited to grass texture and consistency, cutting height, using the self-propelled for the entire mow, and lawn size. For added runtime, we recommend purchasing additional batteries and you can view the 24V platform here, (https://www.greenworkstools.com/em-cgi/btag/collections/24-volt?uff_57w5tv_metafield%3Aattribute.accessories=Batteries%20%26%20Chargers).
Each product requires two batteries to operate. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example one battery is charged 100, and the other is charged 50%, the unit will only run until the 50% battery is depleted). We hope this information helpful.
We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on product's page or Chat with us direct on our website www.greenworkstools. com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Everything one needs for an small/average size lawn
on May 14, 2025
Posted by: Outdoor guy
from Nashville, Tn
Gender:Male
[This review was collected as part of a promotion.] This is my second one. Loved my first one, but the motor broke from its mount. I was pleased enough to strip the first down for parts and order another.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Better than I thought
on May 7, 2025
Posted by: Dp64
from Milwaukee
Gender:Male
[This review was collected as part of a promotion.] Every work well, runs quite. Mulch and side discharge works as it should. The only downside was the run time was less than 20 minutes on fully charged batteries. Did not use turbo nor did I use the self propelled option.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Light and quiet
on May 5, 2025
Posted by: Gas to battery converter
from Western Washington
Gender:Male
[This review was collected as part of a promotion.] I bought this over a year ago. I was skeptical about a battery lowered lawnmower. This has been great and is much lighter then my previously gas powered mower. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Disappointed
on May 5, 2025
Posted by: VaSteve
from Virginia
Gender:Male
[This review was collected as part of a promotion.] The machine is light, easy to operate and handles very well. BUT, the battery life is atrocious. It promises 45 minutes of battery life, and I barely got 15 minutes. With fully charged batteries installed, the three green bars on the handle immediately go to two. The mower has a compartment for two extra batteries in the rear, and when I insert batteries in there, they don't register as active on the dashboard on the handle. To cut my lawn (no more than 1/3 of an acre), I needed two days. I got the back cut (barely) with 96v of batteries. Charged them overnight and cut the front with fresh 48 the next day. I'll give it one more try, otherwise it's a return. It's too bad because everything else about the machine is really nice.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 6, 2025
Hello VaSteve.
We appreciate you letting us know and we apologize about your experience. We see that you have been in contact, and the Customer Experience team are doing their best to work on a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
We appreciate you letting us know and we apologize about your experience. We see that you have been in contact, and the Customer Experience team are doing their best to work on a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com