Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Average customer rating
4.5
(545 Reviews)
Rating breakdown 545 reviews
5 Stars
399
4 Stars
81
3 Stars
30
2 Stars
7
1 Star
28
92%of customers recommend this product.
(
431 out of
470)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Brushless Battery-Powered Lawn Mower, with (2) 4.0Ah USB Batteries and Charger - Green
Customer Rating
1
Website impossible to navigate
on June 18, 2025
Posted by: Website Impossible
from Tampa, FL
Gender:Female
[This review was collected as part of a promotion.] I'm simply trying to register my product however the website will only take me to this review page or list phone numbers to call for customer service. I'm beginning to believe Greenworks does not want their products to be successfully registered for warranty.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 18, 2025
We understand the disappointment when trying to register your lawn mower and we apologize for any inconvenience. If you are willing, please start a Live chat on www.greenworkstools.com or call us on 1-888-909-6757. A team member can handle the machine registration at your convenience.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great lawn mower
on June 14, 2025
Posted by: Adgvjb
from Michigan
Gender:Male
[This review was collected as part of a promotion.] Bought about 2 months ago and running great still!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Preliminary
on June 10, 2025
Posted by: Tom9
from Seminole FL
Gender:Male
[This review was collected as part of a promotion.] Haven't used the mower yet but so far the website is officious and not very easy to use. I'm not even sure that I was able to register since I elected to skip uploading the receipt which I thought was intrusive and unnecessary.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, June 11, 2025
Hello Tom9.
We are sorry to hear about your experience. Receipts, serial, and model numbers are required information for all warranty claims. This information is necessary to keep an accurate record of which items and model numbers are defective and is for your safety and reduces fraudulent acts. We see that your registration was add to your profile however as mentioned some information was left out. No problem, please be sure to keep your receipt handing as it will be needed for any warranty claims. We hope that this explanation will help alleviate any negative feelings associated with your online experience. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
We are sorry to hear about your experience. Receipts, serial, and model numbers are required information for all warranty claims. This information is necessary to keep an accurate record of which items and model numbers are defective and is for your safety and reduces fraudulent acts. We see that your registration was add to your profile however as mentioned some information was left out. No problem, please be sure to keep your receipt handing as it will be needed for any warranty claims. We hope that this explanation will help alleviate any negative feelings associated with your online experience. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Never need to push again!
on June 9, 2025
Posted by: JacobM
from Tulsa, OK
Gender:Male
[This review was collected as part of a promotion.] Just bought this after using a manual mower for a while. I didn't want gas around my dogs so I looked into battery power and found this. It was not supposed to be this better but I am glad I switched to a self propelled mower! The only reason I had a bit of sweat was from the heat not the work.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor Battery Life
on June 4, 2025
Posted by: Thomas__
from Broomall
Gender:Male
[This review was collected as part of a promotion.] Absolutely terrible. Do not waste your money.
I bought this product in April 2025 and just started using it in June. After a full charge, I got barely 5 minutes of runtime—completely unacceptable for something brand new. I tried recharging the batteries, and now it’s been blinking green for over two hours with no sign of progress. This thing is clearly defective or just poorly made. For the price, I expected at least basic functionality, but this is junk. Save yourself the frustration—look elsewhere.
I bought this product in April 2025 and just started using it in June. After a full charge, I got barely 5 minutes of runtime—completely unacceptable for something brand new. I tried recharging the batteries, and now it’s been blinking green for over two hours with no sign of progress. This thing is clearly defective or just poorly made. For the price, I expected at least basic functionality, but this is junk. Save yourself the frustration—look elsewhere.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 5, 2025
Hello Thomas__.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
So far I really like it.
on June 4, 2025
Posted by: tdes112
from Austin Texas
Gender:Male
[This review was collected as part of a promotion.] First electric mower. Has been reliable and perfect for my smaller yard
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
I like it
on June 4, 2025
Posted by: Miny
Gender:Female
[This review was collected as part of a promotion.] Have only mowed twice I really like it so far,only wish I could get a little more time out of the batteries,I have to go like heck to get my small yard finished.I guess at 88 years I need a recharge break half way through too ! I wish I had this kind of mower a lot sooner. Now I need the trimmer.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy
on May 31, 2025
Posted by: Gof1786
from Bentonville, AR
Gender:Male
[This review was collected as part of a promotion.] I bought this mower today and it was super easy to set up and control!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com