Hello greenwashed99.
We are sorry to hear you are unhappy with the mower's protection features. The mower likely enters "turbo" mode automatically due to an overcurrent protection system that kicks in when the battery is being heavily stressed, possibly by thick grass or uneven terrain. This is a safety mechanism to prevent damage to the battery and motor.
To address this, we recommend exploring a few troubleshooting steps to potentially improve your battery's performance.
1. Check Grass and Terrain. Make sure you are not mowing through excessively thick or long grass, or areas with a lot of debris. Try adjusting the cutting height or moving through areas in shorter passes if possible.
2. Self-Propelled Engagement. If you are using the self-propelled feature, try engaging it more gradually and with a lighter touch. Excessive strain on the self-propelled mechanism can also trigger the overcurrent protection.
3. Battery Condition. Ensure your batteries are fully charged and in good condition. Worn batteries may struggle to provide the necessary power, leading to more frequent activation of the overcurrent protection.
Yes, the batteries will require time to cool before charging. The amount of time that the battery requires to cool will vary depending on how much they have heated up while in use.
The outdoor temperature can affect battery run time. If the unit is used in extreme heat, this causes the battery to overheat and deplete. We apologize for any inconvenience that this might cause.
If you have tried these steps and the problem persists, we recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello Arjun85.
We appreciate you taking the time to share your feedback on the Greenworks mower. We are sorry to hear of your experience with the string trimmer, we would be interested in hearing more about the issue you are experiencing since your review is not detailed enough for us to provide any troubleshooting suggestions. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through Live chat on (www.greenworkstools.com) or call Greenworks Pro toll-free helpline at 1-855-345-3934. We look forward to helping you better.