Customer reviews from greenworkstools.com
Greenworks - 80V 21" Battery Powered Push Mower + (2) 2.0Ah Batteries & Rapid Charger - Green
Average customer rating
4.5
(404 Reviews)
Rating breakdown 404 reviews
5 Stars
300
4 Stars
64
3 Stars
13
2 Stars
6
1 Star
21
92%of customers recommend this product.
(
297 out of
324)
Customer Reviews for Greenworks - 80V 21" Battery Powered Push Mower + (2) 2.0Ah Batteries & Rapid Charger - Green
Customer Rating
4
Missing one of the upper handle knob/bolts
on February 13, 2023
Posted by: Wikk
from Colorado
Gender:Female
Missing one of the upper handle knob/bolts. How do I get a replacement?
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, February 14, 2023
Hello Wikk,
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We would be happy to assist in sending you a knob/bolt for your new lawn mower. Please reach out to Customer Care experience team at 1-855-345-3934.
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We would be happy to assist in sending you a knob/bolt for your new lawn mower. Please reach out to Customer Care experience team at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: CristianG
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
Great product at a resonable price. Light and easy to use right out of the box.
Response from greenworkstools.comBy Greenworks, Customer Care, February 27, 2023
Hello CristianG,
We appreciate you taking the time to leave positive feedback about your newly purchased item. We are happy to hear that you are enjoying it.
We would love to offer some tips to help care for the tool and accessories.
For best storage practice the lawn mower should be stored somewhere dry and protected from the elements, such as a garage or shed. If you have no other choice but to store it outside, keep it elevated above the ground and covered with a durable tarp.
When the battery will not be in use, store it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. Store the battery with a full charge, and if it is being stored for a period where no use is expected, check on the charge every couple of months. If you notice the charge has dropped, we recommend charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. If it ends up that you are having an issue with the lawn mower, battery or charger please contact Greenworks Pro toll-free helpline at 1-855-345-3934, and we would be happy to assist you further in remedying an issues. Thank you for your feedback!
Thank you for being a valued Greenworks customer.
We appreciate you taking the time to leave positive feedback about your newly purchased item. We are happy to hear that you are enjoying it.
We would love to offer some tips to help care for the tool and accessories.
For best storage practice the lawn mower should be stored somewhere dry and protected from the elements, such as a garage or shed. If you have no other choice but to store it outside, keep it elevated above the ground and covered with a durable tarp.
When the battery will not be in use, store it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. Store the battery with a full charge, and if it is being stored for a period where no use is expected, check on the charge every couple of months. If you notice the charge has dropped, we recommend charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. If it ends up that you are having an issue with the lawn mower, battery or charger please contact Greenworks Pro toll-free helpline at 1-855-345-3934, and we would be happy to assist you further in remedying an issues. Thank you for your feedback!
Thank you for being a valued Greenworks customer.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Intermittently turning off
on May 24, 2023
Posted by: badgreen
from Chicago
Gender:Male
Intermittently turning off after second time using it. Tech support after an hour wait said it appears to be the lawn mower
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Care, May 31, 2023
Hello badgreen,
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Posted by: Ric T
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have used new mower 5 times, so far it has performed excellent!
Written by a customer while visiting greenworkstools.com
Posted by: CRichard
from North Dakota
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not self propelled, so it takes a little effort to push but nothing too difficult. Battery lasted about 45 minutes. I would recommend, got the job done.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Barbara M
from Ohio
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to push and start. Was able to cut my front yard, side yard and 2/3 of my neighbors front yard with 1 battery. Easy to put battery in and take out and I have arthritis in my hand so it is difficult to grip.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: bgamek
from Alma Center WI
Gender:Female
Verified Purchase:Yes
I like the mower in general. It cuts nice and feels very sturdy.
I purchased it with the hope of making lawn mowing easier - easier to maneuver, not as noisy, no fumes. I truly like the "no fumes" but, it is heavier than my gas powered mower and is very loud *I still have to wear ear protection.
I am a 69 yr old lady who only stands 4' 10". This mower is difficult for me to handle
I purchased it with the hope of making lawn mowing easier - easier to maneuver, not as noisy, no fumes. I truly like the "no fumes" but, it is heavier than my gas powered mower and is very loud *I still have to wear ear protection.
I am a 69 yr old lady who only stands 4' 10". This mower is difficult for me to handle
Pros: Convenient, Cost-Saver, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great upgrade from gas mower
on May 30, 2024
Posted by: timmwood
This was a great upgrade from gas mowers! No more struggles to start a mower. It doesn't break down in the middle of mowing season. My gas mowers would inevitably break down in the middle of mowing season and the wait time for a repair was three weeks. For that reason, I had two mowers. The savings in repair costs has more than made up the difference in price between this mower and a comparable gas mower. My one criticism is the side grass discharge chute. I'd rather not use the bag, so I used the chute. That required installing the plastic cover. Without it, the chute is closed and no cut grass will be ejected while mowing. If the chute cover is bumped against something, it is likely to pop off. This makes it more difficult to mow in tight spaces. I've given up on using the chute and now use the bag. I wish there were a way to open the side chute without installing the plastic cover.
Written by a customer while visiting greenworkstools.com