Customer reviews from greenworkstools.com
Greenworks - 80V 21" Battery Powered Push Mower + (2) 2.0Ah Batteries and Rapid Charger - Green
Average customer rating
4.5
(418 Reviews)
Rating breakdown 418 reviews
5 Stars
310
4 Stars
65
3 Stars
13
2 Stars
8
1 Star
22
91%of customers recommend this product.
(
304 out of
334)
Customer Reviews for Greenworks - 80V 21" Battery Powered Push Mower + (2) 2.0Ah Batteries and Rapid Charger - Green
Customer Rating
5
So easy to use and quiet!
on June 2, 2022
Posted by: MowinginCt
Very nice mower, exactly what I wanted. Just as powerful as the gas mower I just replaced. I was kind of nervous my grass was like 12 inches tall in some parts, but with the dual 80v 2.5 batteries it made short work of it. Even with my tall grass I still got over 45 mins of mowing time and with the fast recharge time, it was a breeze. I also got a second charger it really helps.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Kay P
from MD
Gender:Female
Verified Purchase:Yes
Wow love being able to stop and start it with a push of a button
Written by a customer while visiting greenworkstools.com
Posted by: 21 red
Verified Purchase:Yes
This thing was so quiet I cannot even hear it has a nice cut works very nice
Written by a customer while visiting greenworkstools.com
Customer Rating
5
21" Brushless Self-Propelled Lawn Mower w/ 5.0 Ah
on June 1, 2022
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Everything works good just as advertised. Easy to assemble and mow. Battery and charger work good and last for as long as I need to mow.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Self propel feature stopped working after first use
on June 1, 2022
Posted by: Chelly
I bought this mower about a week ago. The first time mowing it worked fine, although it used both batteries completely for less than 1/2 acre. The second time we used it the self propel feature stopped working. Batteries are both fully charged but as soon as the self propel handle(s) are engaged the battery lights go off. The mower runs but the self propel does not.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 2, 2022
Hello Chelly,
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
We’re experiencing a higher volume of inquiries at this time and working our hardest to make sure every customer receives quick support.
Thank you for your patience.
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
We’re experiencing a higher volume of inquiries at this time and working our hardest to make sure every customer receives quick support.
Thank you for your patience.
Written by a customer while visiting greenworkstools.com
Posted by: Upstate NY Mower
from Latham, NY
Gender:Female
Verified Purchase:Yes
I had my doubts about switching from a gas mower to battery, but I'm so glad I did. This mower was easy to set up and go. It has a lasting battery and powerful enough to cut some pretty thick/tall grass. Not to mention I don't need to worry about gas cans, oil changes, spark plugs or air filters. Very little maintenance for a quality machine. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect for my lawn.
on May 30, 2022
Posted by: MickeyGee
from Bellingham, Wa.
Gender:Male
Purchased and ordered this a month ago. Delivered to my door and quickly assembled and charged batteries and was mowing that afternoon. Light, easy to use and store.
Batteries and charger work well. Have mowed the yard three times and this mower makes it almost fun. Quietness allows me to mow early in morning without disturbing the neighbors. We have a small front and back yard and can do them both with one battery with charge leftover. Love it!!
Batteries and charger work well. Have mowed the yard three times and this mower makes it almost fun. Quietness allows me to mow early in morning without disturbing the neighbors. We have a small front and back yard and can do them both with one battery with charge leftover. Love it!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not enough power to finish .35 acres.
on May 27, 2022
Posted by: RTP mark
from Raleigh, nc
Gender:Male
I have had this mower for a month and a half so far and used it to mow my .35 acre lot 4 times so far. With both batteries fully charged, I have never been able to completely finish mowing my yard. The batteries are drained before I can finish. I need the batteries to last 4-5 more mins but they are drained before I can finish. I attempted to recharge the first battery to be drained while using the second battery. The drained battery sat on the charger for 15 mins but the red light on the charger apparently stayed on the entire time so it never gets charged. That may be a protective mechanism for the batteries but it means I will need a third battery in order to mow my lawn without taking a significantly long break from mowing. I also have tried rationing the use of self propelled but I still can finish mowing my lawn with the two 2.5ah batteries. Very glad I have not surrendered my gas powered mower yet.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 27, 2022
Hello M_D_In_NC,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information
Thank you for your review. We are sorry to hear about the experience you have encountered with this product. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information
Written by a customer while visiting greenworkstools.com