Customer reviews from greenworkstools.com
Greenworks - 80V 21" Battery Powered Push Mower + (2) 2.0Ah Batteries and Rapid Charger - Green
Average customer rating
4.6
(2,062 Reviews)
Rating breakdown 2,062 reviews
5 Stars
1,567
4 Stars
307
3 Stars
58
2 Stars
32
1 Star
98
93%of customers recommend this product.
(
1,594 out of
1,720)
Customer Reviews for Greenworks - 80V 21" Battery Powered Push Mower + (2) 2.0Ah Batteries and Rapid Charger - Green
Posted by: Frog49
from North Carolina
Verified Purchase:Yes
exact replacement blade. well packaged, quick delivery from placing order to receiving order. Quick and easy to install.
Written by a customer while visiting greenworkstools.com
Posted by: Bison
from Dallas Texas
Verified Purchase:Yes
This mower has been what I expected. It is light weight easy to maneuver around the yard. I am really glad I purchased the extended batter, with his battery I can mow the entire yard without stopping. The ability to adjust the mower height with just one lever is a great feature. I would recommend this mower to anyone with a large yard.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Matt s
from Ca
Verified Purchase:Yes
The lawnmower has been awesome. I also got a blower and it's making a weird sound. Waiting to hear back from free works.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Junk
on March 4, 2021
Posted by: Burned
from Pittsburgh, PA
Used it approximately 30 times in a little over a year. It runs for 10 minutes then the battery needs to be re-charged. It take less than 5 minutes to fully charge and still it runs for only 10 minutes. It is clearly either a defect or they make junk. They have not responded to multiple emails claiming that they are protecting their employees. Seems they have not figured out how to work remotely. Avoid this product and this company.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, March 10, 2021
Hello Burned,
Thank you for your feedback; we are very sorry for the delay in addressing your emails. Since the beginning of the pandemic, we have had some challenges responding to the high volume of requests coming in as was previously done. Our team has been doing our best to be in contact with each waiting customer as promptly and safely as possible as we are all adjusting to new changes the best we can. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation. If you have not sent a request in a while, please send another request and ensure that your request has been submitted using the customer contact page located on our website and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Ensure that you have also checked your junk/spam folder just in case our reply went to that folder.
In the meantime, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Hope these suggestions help.
Thank you for your feedback; we are very sorry for the delay in addressing your emails. Since the beginning of the pandemic, we have had some challenges responding to the high volume of requests coming in as was previously done. Our team has been doing our best to be in contact with each waiting customer as promptly and safely as possible as we are all adjusting to new changes the best we can. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation. If you have not sent a request in a while, please send another request and ensure that your request has been submitted using the customer contact page located on our website and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Ensure that you have also checked your junk/spam folder just in case our reply went to that folder.
In the meantime, here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Hope these suggestions help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Does the Job.
on February 14, 2021
Posted by: Bono
from Wayne, NJ
I bought this three years ago as the first Greenworks tool. Very satisfied as I have bought many Greenworks tools and love them all. Well done.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Makes me want to get out and mow!
on January 24, 2021
Posted by: Green Dan
from Boston, MA
I have owned this machine for 3.5 years, and I love it. I use it to mow my 1 acre property and without any attachments, I get beautiful lines in the lawn. I also use it to collect and mulch leaves in the fall, and it works great! People can't believe with the speed of the blades that on pavement, it collects every small piece of debris. All without having to store, pour and smell gasoline! Oh, yeah, and its easy to store, stands up on end making it very compact, leaving lots of room for my other greenworks tools!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
powerful steady mower
on December 26, 2020
Posted by: jeff62
from Walnut Creek
bought this mower after returning another buying another new mower from another company due to weak performance
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Jord
from Los Angeles CA
Verified Purchase:Yes
Easy set up and works well. Love how easy it is to fold up and store. It even can fit in the trunk of my car.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com