Self propel feature stopped working after first use
on June 1, 2022
Posted by: Chelly
I bought this mower about a week ago. The first time mowing it worked fine, although it used both batteries completely for less than 1/2 acre. The second time we used it the self propel feature stopped working. Batteries are both fully charged but as soon as the self propel handle(s) are engaged the battery lights go off. The mower runs but the self propel does not.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 2, 2022
Hello Chelly,
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information. We’re experiencing a higher volume of inquiries at this time and working our hardest to make sure every customer receives quick support. Thank you for your patience.
I had my doubts about switching from a gas mower to battery, but I'm so glad I did. This mower was easy to set up and go. It has a lasting battery and powerful enough to cut some pretty thick/tall grass. Not to mention I don't need to worry about gas cans, oil changes, spark plugs or air filters. Very little maintenance for a quality machine. Highly recommend.
Purchased and ordered this a month ago. Delivered to my door and quickly assembled and charged batteries and was mowing that afternoon. Light, easy to use and store. Batteries and charger work well. Have mowed the yard three times and this mower makes it almost fun. Quietness allows me to mow early in morning without disturbing the neighbors. We have a small front and back yard and can do them both with one battery with charge leftover. Love it!!