Bought this and a trimmer on memorial day. Trimmer sent right away, mower took them a week to fill. Selling out of stock items as in stock is bad enough, but shipping me a returned unit to fill the supply gap is not acceptable. Package was beat up with a lot of holes, but after multiple journeys to various customers that would be expected. Peeled the top tape back and found box cutter marks in the fold in side flaps from the last customer. Pulled the tape apart to be sure, multiple layers from the obvious repackaging. The zipper bags the batteries come in were ripped open by the previous customer. I can only assume they swapped them for old batteries and returned it. Batteries cost far too much to take a chance, need to return and try to get an actual new unit. Disappointing.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 14, 2022
Hello BoughNewGotUsed
Thank you for taking the time to voice your concerns. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
I bent the original blade when it hit a raised water meter cover. I thought I had ruined the mower but figured for the price of a new blade I could be wrong. I was, it was the blade being out of balance causing the mower to shut down after it got up to max speed. Fitted the new blade, you cannot get that wrong, and the mower worked fine. Very pleased, love my Greenworks 21" mower.
pros- lightweight, cuts great. cons- headlights are pretty useless, and can't be turned off. (a small negative- but it does use juice.) also- i've been unable to register my unit because there is no way to do it on line, just by phone- long wait times, and haven't been able to get through.
I have a pretty large backyard and front yard and I use only 3 of the 4 indicators on the large battery when mowing the entire thing WITH the propel on. I'm happy with my purchase.