The product didn’t start and customer service was an absolute nightmare to deal with. I have the blower and weed trimmer as well, so I was/am committed to using greenworks products, but I would not advise someone else to do the same. Unfortunately very poor service and quality all around.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 8, 2022
Hello Isaak,
Thank you for your review. We are very sorry to hear that you are having negative feelings toward our customer service team. We see that you have been in contact, and Greenworks Customer Care team are doing their best to work towards a solution. We thank you for your patience and understanding as we work to improve this experience for you. One of our team members has been in contact please check your inbox, junk, or spam folder for our response.
Great product, cuts like a gas mower with half the noise. Dual battery option keeps you going without having the change batteries. Many safety features almost to many as the forward progress lock on self propelled mode is a little annoying but you get used to it. That feature is the only thing keeping this from a 5 but I’m a hard grader.
I have a Snapper 82V Max mower and needed a replacement blade. It was not easy to find. This blade is an exact match (same exact part number). So far it works great.
The new mower has been flawless thus far. I own an 80V self propelled mower, an 80V leaf blower, and an 80V string trimmer from GreenWorks and all have been excellent. I have over 2 years on the blower and string trimmer so they are standing the test of time.