Customer reviews from greenworkstools.com
Greenworks - 80V 21" Battery Powered Push Mower + (2) 2.0Ah Batteries and Rapid Charger - Green
Average customer rating
4.6
(2,063 Reviews)
Rating breakdown 2,063 reviews
5 Stars
1,567
4 Stars
307
3 Stars
58
2 Stars
32
1 Star
99
93%of customers recommend this product.
(
1,594 out of
1,721)
Customer Reviews for Greenworks - 80V 21" Battery Powered Push Mower + (2) 2.0Ah Batteries and Rapid Charger - Green
Customer Rating
1
Intermittently turning off
on May 24, 2023
Posted by: badgreen
from Chicago
Gender:Male
Intermittently turning off after second time using it. Tech support after an hour wait said it appears to be the lawn mower
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Care, May 31, 2023
Hello badgreen,
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Long runtime. Can't handle thick lawns.
on May 12, 2023
Posted by: JMatt64
from Guilford, CT
Gender:Male
Been using this mower for two seasons. Two issues stand out. 1) It does not handle thick, 3" or more height when cutting. Leaves clumps of grass even when the bag is empty. 2) When the bag is only halfway full, it's enough at that point to block the discharge shoot, and stop anymore clippings from entering the bag. I constantly have to empty the bag well before it is full! It seems the clippings don't get discharged at a high enough velocity to push them further back into the bag!
Pros: Easy to Use, Quiet, Durable, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 16, 2023
Hello JMatt64
Thank you for your review. We are very sorry to hear about this experience!
In most cases this means either of two things. Depending on the length of the grass and when the last time it was cut the bag may fill up quickly. Another reason, why the grass not flowing into my bagger properly could be the collection bag is clogged. If the lining of your grass bag is clogged with old grass, you should clean it and once clean the air should flow through the grass bag more efficiently and improve the grass collection.
Hope this suggestion helps! If you find that you are still experiencing issues, we would be more than happy to assist with further diagnosis. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We are very sorry to hear about this experience!
In most cases this means either of two things. Depending on the length of the grass and when the last time it was cut the bag may fill up quickly. Another reason, why the grass not flowing into my bagger properly could be the collection bag is clogged. If the lining of your grass bag is clogged with old grass, you should clean it and once clean the air should flow through the grass bag more efficiently and improve the grass collection.
Hope this suggestion helps! If you find that you are still experiencing issues, we would be more than happy to assist with further diagnosis. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Difficult to attach
on May 8, 2023
Posted by: Allen 75
from Prior Lake, MN
Gender:Male
It is difficult to attach tube to mower deck. Think they could make it simpler to connect.
One thing on the mower itself, going around an area with a landscape border you can't get the mower deck close to the, in my case rocks around a tree, without the rear tire going over the border. Didn't have that issue with my old John Deere mower.
One thing on the mower itself, going around an area with a landscape border you can't get the mower deck close to the, in my case rocks around a tree, without the rear tire going over the border. Didn't have that issue with my old John Deere mower.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
80V 21” lawnmower
on May 1, 2023
Posted by: waterdog
from Utah
Gender:Male
Bought this mower last fall. It came ‘tool only’ and I couldn’t afford the battery and charger at the time. Love to review it. My 60 volt was brilliant till I hit a hidden stump and toasted it. Would like to know if the 80V can run with one battery or the two it’s slotted for. I also feel a little ‘bait and switched’ with the tool only. Love all my other Greenworks tools and would like to stick with you.
Response from greenworkstools.comBy Greenworks, Customer Care, May 2, 2023
Hello waterdog,
Thank you for your interest and your continued support.
While the lawn mower can be used with one battery. It is recommend using both batteries for optimal runtime.
From time to time we do run sales on our batteries and more! Please be sure to follow us on social media for updates on new units and promotions.
https://www.instagram.com/greenworkstools
https://twitter.com/GreenworksTools
https://www.facebook.com/greenworkstools
If none of these forms of social media interest you, no worries! You can also check out our web page at https://www.greenworkstools.com and sign up for emails about upcoming promotions and product releases.
Thank you for your interest and your continued support.
While the lawn mower can be used with one battery. It is recommend using both batteries for optimal runtime.
From time to time we do run sales on our batteries and more! Please be sure to follow us on social media for updates on new units and promotions.
https://www.instagram.com/greenworkstools
https://twitter.com/GreenworksTools
https://www.facebook.com/greenworkstools
If none of these forms of social media interest you, no worries! You can also check out our web page at https://www.greenworkstools.com and sign up for emails about upcoming promotions and product releases.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Self Propel went out
on April 24, 2023
Posted by: LukeB25
from Georgetown, Tx
Gender:Male
The self propel stopped working after about 8 months. It kills the mower when attempting to turn on. Only good thing I'll say about this is the battery life is pretty decent but it's not much use to me without the self propel as I have extremely hilly land on 2 acres and mowing with the bag it too much.
Pros: Convenient, Quiet
Response from greenworkstools.comBy Greenworks, Customer Care, April 25, 2023
Hello LukeB25,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934, all we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934, all we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Could be a great mower if the tires held air!
on April 12, 2023
Posted by: Jastein
from Auburn, WA
Gender:Male
The mower was delivered with a flat front tire. I’ve taken it to two tire shops without any luck in fixing it and can’t get a real person on the phone at Greenworks. I gave up after waiting on hold for 50 minutes. It’s easily a 5 star mower other than trying to get a defect corrected.
Pros: Easy to Use, Quiet, Powerful
Response from greenworkstools.comBy Greenworks, Customer Care, April 13, 2023
Dear Jastein,
We are sorry to hear about your recent experience with us. It is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
We are sorry to hear about your recent experience with us. It is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Missing Bag
on April 7, 2023
Posted by: Sad in Seattle
from Seattle
Gender:Male
The bagger is well designed as far as I can tell but only came with one bag. I called customer service and was promised a call back the next day to resolve. Never heard anything. Very disappointed. Kind of stuck with an expensive mower and bagger kit I can’t use.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 10, 2023
Hello Sad in Seattle,
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We are truly sorry for the inconvenience that this may have caused. Greenworks, we’ll be in contact with you to assure that every single measure is being taken to handle this problem at its core and to make sure that you are fully satisfied with this purchase.
Please be sure to check your junk and spam folder as emails from our team sometimes end up there.
Thank you for allowing Greenworks the opportunity to make things right!
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We are truly sorry for the inconvenience that this may have caused. Greenworks, we’ll be in contact with you to assure that every single measure is being taken to handle this problem at its core and to make sure that you are fully satisfied with this purchase.
Please be sure to check your junk and spam folder as emails from our team sometimes end up there.
Thank you for allowing Greenworks the opportunity to make things right!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
First cordless mowing experience..
on April 2, 2023
Posted by: Billy1960
from Lake Mary, Florida
Gender:Male
Just unboxed the mower today, charged battery and immediately jumped on the front yard to give it a test (St Augustine grass), what an awesome experience it was, neighbor even came out and said he saw me walking with the mower but couldn't hear anything, he too was impressed, being 63 years old and for me to be able to adjust the walking speed is worth the price alone, lightweight and powerful is what I recommend to others, I never had to hit the Turbo button (probably should have just to see the difference), i picked this mower because I've had so much success with the Greenworks blower..
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com