Customer reviews from greenworkstools.com
Greenworks - 80V 21" Battery Powered Push Mower + (2) 2.0Ah Batteries and Rapid Charger - Green
Average customer rating
4.6
(2,063 Reviews)
Rating breakdown 2,063 reviews
5 Stars
1,567
4 Stars
307
3 Stars
58
2 Stars
32
1 Star
99
93%of customers recommend this product.
(
1,594 out of
1,721)
Customer Reviews for Greenworks - 80V 21" Battery Powered Push Mower + (2) 2.0Ah Batteries and Rapid Charger - Green
Customer Rating
3
Not as sharp as original
on July 8, 2023
Posted by: Lobster83
I LOVE my 80V mower, but accidentally hit a 5" rock while mowing this season. I bought this new blade and received it quickly. It was no problem to change the blade, but I noticed there were some stray blades still sticking up in places after I mowed. Not a lot, but enough to make a second pass. No idea why it wouldn't be as sharp. Even after hitting the rock my old blade did a better job. May try sharpening this one, but I'm disappointed.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, July 10, 2023
Hello Lobster83,
Thank you for your feedback! Sorry to hear you are not satisfied with the cut of this new lawn mower blade. The cause of streaking could be the way the user mows, but it also may be the result of some generally causes that create this problem.
Overlapping each pass in the lawn you make with the lawnmower allows the mowing blades to contact each blade of grass and ensures no areas are missed. The overlap need not be very large. Overlapping by only 1 or 2 inches is enough. As you complete a pass and make your turn for the next one, line up the mower’s wheels with the indentation the wheels made during the previous pass.
Another suggestion to take into consideration, a clean mowing deck. Over the course of the mowing season, the underside of the mower’s deck collects dirt, mud, and grass clippings. Even if you mow your grass when it’s dry, the blades still attract some moisture, which tends to make grass clippings clump underneath the deck. This debris hampers both air and grass clipping movement inside the deck. Streaking could be one indication that the deck needs cleaning. With the battery removed or mower unplugged check the underside. Scrape off grass, mud and dirt clinging to the deck by using a wired brush be careful not to cut your hands on the mower blades.
Hoping these suggestion help. If you have any follow up questions, or concerns we urge you to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 for further assistance. We are happy to help.
Thank you for your feedback! Sorry to hear you are not satisfied with the cut of this new lawn mower blade. The cause of streaking could be the way the user mows, but it also may be the result of some generally causes that create this problem.
Overlapping each pass in the lawn you make with the lawnmower allows the mowing blades to contact each blade of grass and ensures no areas are missed. The overlap need not be very large. Overlapping by only 1 or 2 inches is enough. As you complete a pass and make your turn for the next one, line up the mower’s wheels with the indentation the wheels made during the previous pass.
Another suggestion to take into consideration, a clean mowing deck. Over the course of the mowing season, the underside of the mower’s deck collects dirt, mud, and grass clippings. Even if you mow your grass when it’s dry, the blades still attract some moisture, which tends to make grass clippings clump underneath the deck. This debris hampers both air and grass clipping movement inside the deck. Streaking could be one indication that the deck needs cleaning. With the battery removed or mower unplugged check the underside. Scrape off grass, mud and dirt clinging to the deck by using a wired brush be careful not to cut your hands on the mower blades.
Hoping these suggestion help. If you have any follow up questions, or concerns we urge you to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934 for further assistance. We are happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Easy To Use
on July 3, 2023
Posted by: # A Cut Below
from Florida
I bought this unit back in February and have used it for about 25 cuts so far. The set up was easy and the mower runs great. The battery charges quickly. The issue is with how clean, or not clean, the unit cuts. Not sure if it is the design of the deck, the blade or just not enough oomph but it leaves way too many blades uncut even when cutting at a snails pace and with a significant overlap. I thought that the 80 Volt would be powerful enough to lift all the grass for a nice clean cut but it does not.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 5, 2023
Hello # A Cut Below,
Thank you for sharing your feedback! When the lawn is being cut uneven, this can indicate a few different things. The first being that the lawn itself is rough or uneven. However, if this is not the case then it is possible that the grass is too tall, or the cutting height is set too low for the type of grass. Try raising the cutting height and reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months. If you have tried these suggestions, try having a look underneath of the mower deck and ensure that there has been no damage to the motor shaft, fan, blade, blade washer/insulator or the bolt. If any of these parts have been damaged or thrown off balance this will result in an even cut and likely, a noticeable vibration while in use.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for sharing your feedback! When the lawn is being cut uneven, this can indicate a few different things. The first being that the lawn itself is rough or uneven. However, if this is not the case then it is possible that the grass is too tall, or the cutting height is set too low for the type of grass. Try raising the cutting height and reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months. If you have tried these suggestions, try having a look underneath of the mower deck and ensure that there has been no damage to the motor shaft, fan, blade, blade washer/insulator or the bolt. If any of these parts have been damaged or thrown off balance this will result in an even cut and likely, a noticeable vibration while in use.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best purchase ever
on June 30, 2023
Posted by: TGram
from Maryland
I bought this a few years back. It is so easy to use. Put the battery in and go! No exhaust, no pull cord, adjustable cut lengths with a pull of a lever, maximum grass cutting width. It even stands up to take less room in my shed. Great product!
Pros: Easy to Use, Quiet, Durable
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Mower
on June 25, 2023
Posted by: Jfsbob
from Denver, Colorado
Gender:Male
We used this mower for the first time today. It’s powered by two 80v 2.5Ah batteries. The lawn is large and finished with battery to spare. It switched flawlessly from the depleted battery to the second. The cut was excellent. We bagged clippings today and will likely mulch next time. Everything worked exactly as advertised.
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Love it, but...
on June 22, 2023
Posted by: Skhu
from Arcata, CA
Gender:Male
Overall, the mower is great and I would never go back to a gas mower. Still, a couple of things bother me. The side chute clogs much too easily. In the real world you often mow when the grass is not real short or not real dry. The rear grass collection works well, but I'm old and I really don't like to manhandle the collection bag, plus where am I going to put all that grass? And, even more bothersome, the grass tends to spit out of the chute (when it's not clogged) in large clumps that are very unsightly. My old gas mower had a bigger chute and ejected the grass in a wider area that needed no raking to look OK. Why couldn't this chute be designed the same?
Another, perhaps minor, point: when you stop going forward and pull the mower backwards, which one does all the time,the self-propelling motor does not disengage instantly, but instead keeps the wheels locked for a short time, making it hard to immediately pull the machine backwards.
I could add many compliments about excellent design features: the ingenious storage position, the quiet engine, the powerful long-lasting battery, the surprising ease of mounting and dismounting the collection bag (if you use it).
Pros: Convenient, Cost-Saver, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Works very well.
on June 16, 2023
Posted by: Greenacres
from Washington
Gender:Male
Owned a year and works great. Easily mows my 3 acres.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Fast, quiet and comfortable
on June 16, 2023
Posted by: Zero turn
from Cary, NC
Gender:Male
The quality of the cut is amazing and I love the zero turn capability. The turning handles is a bit sensitive but doesn't affect the overall cutting experience. I have an incline hill in the backyard and this mower has no issue to drive up and down with even cut. I like the push buttons for blade speed and driving speed control because I can make the mowing selections swiftly. The run time of the battery is great, with less than a half acre, I usually have 60% to spare with low blade and driving speed.
A couple of negative points with this mower:
1. Quality: The blade stopped working toward the end of the first cut and I was surprised to see it happened to an new mower. I called customer support with fault code and found out I need to replace right blade controller module. I received the part from Greenworks within 3 days and installation was effortless.
2. Charging: Not able to charge all 6 batteries concurrently. Circuit breaker trips if you do.
I have a mixed feeling with the mower initially, but I started enjoying it. I own a battery powered dual motor Greenworks push mower and I used to mow and bag it each time, sometimes I have to wait for additional battery to be re-charged again and finish the mow when grass is too tall. The benefit of owing a riding mower is tremendous in my case. I was able to finish the cut less than 35 minutes without bagging comparing to ~2 hours with push mower, and the cut is even. My push mower always leave a trail of mohawk when grass is taller.
Final thought: this mower is fast with smooth cut and I would recommend it.
A couple of negative points with this mower:
1. Quality: The blade stopped working toward the end of the first cut and I was surprised to see it happened to an new mower. I called customer support with fault code and found out I need to replace right blade controller module. I received the part from Greenworks within 3 days and installation was effortless.
2. Charging: Not able to charge all 6 batteries concurrently. Circuit breaker trips if you do.
I have a mixed feeling with the mower initially, but I started enjoying it. I own a battery powered dual motor Greenworks push mower and I used to mow and bag it each time, sometimes I have to wait for additional battery to be re-charged again and finish the mow when grass is too tall. The benefit of owing a riding mower is tremendous in my case. I was able to finish the cut less than 35 minutes without bagging comparing to ~2 hours with push mower, and the cut is even. My push mower always leave a trail of mohawk when grass is taller.
Final thought: this mower is fast with smooth cut and I would recommend it.
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
DON'T BUY!
on June 16, 2023
Posted by: Joe09
from SPokane WA
CHap mower at a high price. Mine came wiht loos bolts, it clunk, creeks,..... Its cutting ablity is low end,... Yes, very true. I find I have to go over areas twice! Grass is not tall. It doesnto cut well. My 12 year old Honda does a much better job at mulching plus NO CREEKS OR CLUNGS! As for the deck, old desgin style that does not cleanout well, low vacuum,.... it WILL rust out! Why not a compsite deck GW? Why such and old style deck? Just don't buy.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 16, 2023
Hello Joe09,
Thank you for your review. We appreciate your feedback as we are always looking for areas to improve!
The deck is forged with heavy-duty steel, for strength and durability. A stamped deck means that the deck has been stamped out of a single piece of steel versus a fabricated deck that has been welded together. Stamped decks often have a better airflow and are more flexible in their capabilities. We'd love to share some a tip to care for the deck, we do not recommend using water to clean the lawn mower but use a scraper to get rid of the grass, and then you can use a damp cloth to wipe off and loose pieces. Finish by wiping with a dry cloth and spraying lightly with a silicone spray or lawn mower deck spray.
At Greenworks we stand behind each product we manufacture. This lawn mower carries a 4-year warranty from the date of purchase.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for your review. We appreciate your feedback as we are always looking for areas to improve!
The deck is forged with heavy-duty steel, for strength and durability. A stamped deck means that the deck has been stamped out of a single piece of steel versus a fabricated deck that has been welded together. Stamped decks often have a better airflow and are more flexible in their capabilities. We'd love to share some a tip to care for the deck, we do not recommend using water to clean the lawn mower but use a scraper to get rid of the grass, and then you can use a damp cloth to wipe off and loose pieces. Finish by wiping with a dry cloth and spraying lightly with a silicone spray or lawn mower deck spray.
At Greenworks we stand behind each product we manufacture. This lawn mower carries a 4-year warranty from the date of purchase.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com