Not happy with the charger or service from Greenworks.
on September 4, 2021
Posted by: Large yard man
Verified Purchase:Yes
I am satisfied with the mower but the charger does not work properly. I have another Greenworks product with the same battery. The new charger apparently ruined the battery from my blower. Also if a battery is inserted, the fan in the charger runs constantly on one side even though the battery is fully charged. I have reached out to Greenworks and have heard nothing. Service should be included with the product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 7, 2021
Hello Large yard man,
We are sorry to hear about your recent experience with us. We can see you have been in touch with our team, and it is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
It’s so incredibly easy to use! I love how quiet it is. It’s a bit heavier than my friend’s mower that I tried before I bought this one, but I tend to be hard on my equipment, so I like that it seems sturdier.
The 25” inch cutting deck has made the weekly job a breeze. The self propelled speed has perfect pacing and the two batteries are more than enough for my 10,000 sq foot yard. Definitely recommend this mower.
I admit I was hesitant about the battery life but have been pleasantly surprised. I have 1/3 acre and battery lasts just long enough to do the whole yard. I do push it some when going downhill to conserve battery but weight is easy to handle and with momentum has no issues keeping moving. No issues with the cut being even. Very happy with the purchase and am considering a snowblower next to take advantage of the batteries in winter.