My brother and I bought the dual blade 25” mower last summer. Both mowers came with four standard blades. Two are supposed to be high lift. Customer service tried to deny but eventually admitted it should include high lift blades. They would not or could not help me. Very disappointing. Otherwise , a great mower.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, April 6, 2022
Hello MnPudge,
Thank you for taking the time to share your experience. We are glad you are overall happy with the mower. Sorry to hear you did not receive the correct blades with your kit. According to our records, your support request was responded to but unfortunately, we did not hear back with the requested information, perhaps the email was redirect to your junk or spam. Nonetheless, one of our Customer Care team members will be contacting you once again to rectify this issue and make sure you receive the correct blade. Please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of their purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
This is the 2nd 25" Self-Propelled 60v Mower. It runs great, leaves the yard looking great, and you adjust all four wheels with just one nob. Plus it so light. I highly recommend them!
I have not had a chance to use this, but if it's anything like the snow blower (which I also purchased), don't buy it. Way underperforms than what is advertised.
Response from greenworkstools.comBy Greenworks, Customer Care, April 1, 2022
Hello brojfish,
Thank you for reaching out to us. We regret to hear that you do not recommend this product. Many customers have had great success with this model and come to enjoy it in our product line up. We wish it could have provided the same experience for you. If you have further questions and would like us to look into this with you, we would be more than happy to discuss please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
I bought this about a month ago and have used it five times. The cut quality and length of charge far exceeding my expectations. I have about 1/2 acre of grass, half of which is in a hill, and I typically only use one of the two batteries to complete it. It doesn’t mulch too well, but the bagger works great. I couldn’t recommend a better product for the price.