Customer reviews from greenworkstools.com
Greenworks - 60V 25" Cordless Brushless Self-Propelled Mower + Two (2) 4.0Ah Batteries & Dual Port Charger - Green
Average customer rating
4.6
(790 Reviews)
Rating breakdown 790 reviews
5 Stars
608
4 Stars
118
3 Stars
28
2 Stars
13
1 Star
23
94%of customers recommend this product.
(
615 out of
657)
Customer Reviews for Greenworks - 60V 25" Cordless Brushless Self-Propelled Mower + Two (2) 4.0Ah Batteries & Dual Port Charger - Green
Customer Rating
5
No more gas!
on April 21, 2022
Posted by: Dogonatreadmill
from Enid, OK
Gender:Male
No hassle, no gas fumes...pull the handle and push a button...that is all it takes! Self-propelled feature is powerful - takes some getting used to, but is much appreciated.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Awful service and four gears are plastic
on August 12, 2023
Posted by: Matt29
from Readfield, Maine
Gender:Male
Bought this 11 months ago, accidentally hit a small 1 inch stump and blades stopped rotating. In hoping there was an easy fix I took off the top to find 1 of the 4 plastic gears had cracked into 4 pieces and clearly was not going to catch. I was hoping to find a plastic gear that I could easily reinstall and make the mower functional again. When calling Greenworks they told me taking it apart voided the warranty and they could not help me I have to buy an entirely new lawn mower. They told me I can't get a replacement gear to repair it either even when I offered to buy this. Absolutely absurd that an "environmentally" oriented company wants me to throw away a perfectly usable mower rather than replace a 4 inch circular plastic gear. If you have this mower, it's only a matter of time before one of these plastic gears breaks, or something else, on you and they tell you to throw it away because it can't be fixed and you need to buy a new one. What a waste of plastic and materials, an environmentally conscious company would want to customers to be able to fix and reuse their mower.
Pros: Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 15, 2023
Dear Matt29,
We're sorry to hear of this unfortunate event. While this unit is designed to have some resilience, there is no guarantee that damage will not occur if a rock or other hard object is struck. For best practice and to ensure that the unit remains damage-free, remove all obstacles such as rocks and tree limbs prior to mowing. We see that you have been in contact with us if you would like us to refer you to your local repair center to assist in this matter please contact us once more directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: Jack C
from Michigan
Gender:Male
Verified Purchase:Yes
Purchased about a month ago, have used 4 times so far and very happy with it. Takes about an hour to mow my lawn and still have about half of one battery still left. Nice not having to deal with gas and oil also! I believe anyone purchasing this will not be disappointed.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
The future ...Great update to a gas powered mower!
on December 15, 2021
Posted by: JohnJack
Verified Purchase:Yes
Great lawnmower! Easy to assemble and easy to use... especially with the self propel feature!
I have mowed my 1/2 acre several times and it has yet to even need to go to the second onboard battery. I use it on St. Augustine grass as a mulching mower. My only issue is that even though I run the self propel at just above the "turtle" setting so that the blades have plenty of time to cut, it does not cut every blade of grass and sometimes leaves excess cut grass on the surface that needs another cut over to eliminate. Not really so much that I would give up on the mower. The fact that it is very quiet compared to a gas operated mower, does not need fuel and oil changes, is VERY low maintenance and can be store folded and vertical taking very little floor space makes it a keeper. Expecting many years of service from the brushless motors AND ESPECIALLY the batterys. Don't even want to know what purchasing replacement batterys will cost anytime soon...
I have mowed my 1/2 acre several times and it has yet to even need to go to the second onboard battery. I use it on St. Augustine grass as a mulching mower. My only issue is that even though I run the self propel at just above the "turtle" setting so that the blades have plenty of time to cut, it does not cut every blade of grass and sometimes leaves excess cut grass on the surface that needs another cut over to eliminate. Not really so much that I would give up on the mower. The fact that it is very quiet compared to a gas operated mower, does not need fuel and oil changes, is VERY low maintenance and can be store folded and vertical taking very little floor space makes it a keeper. Expecting many years of service from the brushless motors AND ESPECIALLY the batterys. Don't even want to know what purchasing replacement batterys will cost anytime soon...
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Wide Cut Path Saves Time; Plenty of Power
on November 18, 2023
Posted by: RRDad
from Texas
Gender:Male
Pros: --Powerful. Cuts nice and clean. Cuts cleaner than the gas mower it's replacing. --Wide cutting path. Less time needed for the job. --Extra set of blades in the box. --2 4ah batteries. If not using the self-propel function, 1 battery sufficient to cover 1/6 acre in an adverse setting: tall, wet grass, and mower height set low (3). Two batteries more than sufficient to cover 1/3 acre. --automatic front light. Cons --No Side Discharge. This was a surprise. However, I seldom, if ever, have used this feature, so not at all a problem to me, though it might be to others. --Small Chamber for Mulching. This is a byproduct of the design, which incorporates two shorter blades that work side by side to achieve the 25" cut width. Smaller chamber means that it can fill up with grass clippings faster and potentially create the choking condition. Especially on wet grass. --when one battery ran out of juice, there was no seamless transition to the other battery. In other words, the cutting stopped and needed to be started back again. I intend to recreate this scenario and confirm one more time before contacting support for advice. That there would be automatic and seamless transition of power from one battery to the other, so that there would be no interruption to the operation, was my understanding based on the company's own promotional video. REVIEW: Have had Greenworks 60v trimmer and blower for more than 3 years, and have been happy with their performance. Easy choice, then, to look to the Greenworks 60v platform for a replacement mower when the gas mower finally made its last call. The 25" cutting width was the other draw for me, and it doesn't disappoint. Mower arrived in the afternoon, and, after charging the batteries, went to test the mower the same evening. It got dark pretty soon, and two aspects of the mower became immediately clear: one, it's much quieter than the gas mower; and, two, the front headlights that illuminate the path forward is a very, very nice feature! Made it possible to continue mowing in the dark. Initially made the mistake of setting the mower height too low at 2, on wet and tall grass, and experienced choking. That's operator error. Recovered from the situation by changing the cut height to 3 and also removing the mulching block. In hindsight, it appears that 3 would be the right height for late fall/winter mowing in my case. No more choking stops after that. Cuts nice and clean. And also mulches well even with the mulching block removed. Very satisfying to go over a blanket of fallen leaves and watch the leaves simply disappear. In the fall, when the leaves fall, instead of bagging them, I mulch them on the spot with the mower. Have been doing this for several years, and I believe the grass has been the better because of this practice. This mower did a great job in that respect. Plenty of power to pull up leaves embedded in the grass. Nice clean carpet of grass is all that remains after the job is done. The wider cut width means the job gets done faster. One hour and done, versus hours of raking and bagging, and free fertilizer for the grass is bonus. This mower passes the most important test for me. I hope it passes longevity and durability tests.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
5
It's a beast!
on February 3, 2022
Posted by: GranolaJohn
from Arlington, TX
Gender:Male
I'd read all the reviews and it certainly lived up to its praises: powerful, clean cutting and easy handling. I cut my steeply sloped front yard with a whole season of leaves mixed in with the grass. It cut, mulched, and powered itself up the hills with ease, barely using much of its batteries. And with the 25-inch width, I was done in no time. It actually performed better than any gas powered mower I'd ever used, and without all that noise and gas exhaust.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Biggest piece of crap ever made
on August 3, 2022
Posted by: never a customer again
from PA
Gender:Male
Junk cant buy replacement parts not available to to public.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer CAre, August 3, 2022
Hello Valued Greenworks Customer,
Thank you for your review. We are not specifications you are referring to, replacement parts can be ordered from us on Greenworks Pro toll-free helpline at 1-855-345-3934 or you can locate the part in your owner's manual and check our third party parts site here: https://greenworks.ordertree.com.
If you have further questions and would like us to look into this with you, we would be more than happy to discuss the matter with you please contact Greenworks at 1-855-345-3934.
Thank you for your review. We are not specifications you are referring to, replacement parts can be ordered from us on Greenworks Pro toll-free helpline at 1-855-345-3934 or you can locate the part in your owner's manual and check our third party parts site here: https://greenworks.ordertree.com.
If you have further questions and would like us to look into this with you, we would be more than happy to discuss the matter with you please contact Greenworks at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: F Kennedy
from Kinston NC
Gender:Male
Verified Purchase:Yes
This is a great mower! It is very tough and plows right thru the grass! I love it!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com