Customer reviews from greenworkstools.com
Greenworks - 60V 25" Cordless Brushless Self-Propelled Mower + Two (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,623 Reviews)
Rating breakdown 3,623 reviews
5 Stars
2,800
4 Stars
519
3 Stars
112
2 Stars
66
1 Star
126
94%of customers recommend this product.
(
2,869 out of
3,062)
Customer Reviews for Greenworks - 60V 25" Cordless Brushless Self-Propelled Mower + Two (2) 4.0Ah Batteries and Dual Port Charger - Green
Posted by: PCawley
Verified Purchase:Yes
I have mowed five times with the mower in mulching mode and the mower did great. Currently, my whole yard only requires one battery. Amazing since I am using the self propelled option the whole time.
Written by a customer while visiting greenworkstools.com
Posted by: Kelvin53
from New jersey
Gender:Male
Verified Purchase:Yes
Love this powerful mower it does the job and it does the job right.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor misleading product
on August 6, 2021
Posted by: Matt TX
from El Paso, Texas
Gender:Male
I just bought it and it is useless. The advertisement is not clear that it not self propelled and even pushing it does not work. Furthermore, the manual does not say if you need to push it. I am returning it the same day I received it. I am disappointed.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello there,
Thank you for your review. We are sorry that you felt mislead by this product. Please note that any products that are self-propelled are clearly labelled and you may also confirm by viewing the specifications tab on the product page by referring to the 'Drive System:' line. If you are finding the unit hard to push, often this is due to the cutting height being set too low and there is too much resistance against the unit to be purchase comfortably. . For troubleshooting and to appropriately address your concerns with one of our product specialists, please give us a call at 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Thank you for your review. We are sorry that you felt mislead by this product. Please note that any products that are self-propelled are clearly labelled and you may also confirm by viewing the specifications tab on the product page by referring to the 'Drive System:' line. If you are finding the unit hard to push, often this is due to the cutting height being set too low and there is too much resistance against the unit to be purchase comfortably. . For troubleshooting and to appropriately address your concerns with one of our product specialists, please give us a call at 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: lM21
from Colrado
Verified Purchase:Yes
Great product but customer service has a LOT to be desired! Buy in store.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello there,
We are pleased to read that you are enjoying your mower! We understand your concerns and want you to know that we take our customer service experience very seriously. With the summer season here, so is our busiest time of year. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks
We are pleased to read that you are enjoying your mower! We understand your concerns and want you to know that we take our customer service experience very seriously. With the summer season here, so is our busiest time of year. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Mower works great
on August 6, 2021
Posted by: lM21
from Colorado
Gender:Female
Product is great, customer service is 1/10. Good luck if you need to communicate with them. Recommend buying in store rather than online.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello there,
We are pleased to read that you are enjoying your mower! We understand your concerns and want you to know that we take our customer service experience very seriously. With the summer season here, so is our busiest time of year. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks.
We are pleased to read that you are enjoying your mower! We understand your concerns and want you to know that we take our customer service experience very seriously. With the summer season here, so is our busiest time of year. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Good so far
on August 6, 2021
Posted by: Heidi10
from Colorado Springs, CO
Gender:Female
I bought this mower about a month ago. When it arrived it gave me an error message (7 beeps instead of turning on). After three calls to customer service (don't call during their weekend times as it's a call center and they are not helpful) I received a replacement mower. It's great how it sounds like a box fan instead of a mower. I mowed my lawn at 9:00 last night using the lights. I might replace with high loft blade for a more consistent cut.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Better than advertised!
on August 6, 2021
Posted by: Tree76
from Pittsburgh PA
Gender:Male
I've only cut the grass twice so far but I am very pleased with my purchase! The battery is rated for 60 min but I think it could go 80!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Replacement for my Honda
on August 6, 2021
Posted by: Wazza
from Cincinnati, OH
Gender:Male
I bought this mower back in April and have been really happy with it since. It's been through a spring growing season and is currently managing the dry season here in Ohio. Love the that is carries the two batteries on board and automatically switches from the first battery to the second when the first is drained. That works seamlessly and is a huge help. I tried another green brand's mower before this one and that one was really slow and you had to change the batteries out when one drained. The self propel is a good speed. It can be a little fast when you first take off with a newly charged battery, but you get used to it, or you can slow it down manually. Just two things, if I were king for the day that I would change. The first is that when you use the self propel and you come to the end of your cutting area and you want to pull back on the mower, you need to let the mower run out a few feet before the self propel will release and allow you to pull the wheels backwards. It's something that you get used to after a while, but can be annoying every now and then. The other thing I would change is to give the mower one more notch on the deck height. I wish it would mow just one more notch higher. I tried to do my own thing to make it stay in a higher position, but nothing would work. The highest setting is just a little low for me, although the lawn does look good at this height. Otherwise, the mower is awesome. It's a lot more quiet than my Honda gas mower, and is a lot lighter. Not sure what the purpose is of the headlights, but they don't use much energy so I'm good with that too. It's easy to clean and easy to store. Not much more to say. It's excellent!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com