Customer reviews from greenworkstools.com
Greenworks - 60V 25" Cordless Brushless Self-Propelled Mower + Two (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(806 Reviews)
Rating breakdown 806 reviews
5 Stars
617
4 Stars
120
3 Stars
29
2 Stars
14
1 Star
26
94%of customers recommend this product.
(
623 out of
666)
Customer Reviews for Greenworks - 60V 25" Cordless Brushless Self-Propelled Mower + Two (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
5
Quick delivery, easy set up and does a great job!
on April 29, 2023
Posted by: Drew01
from Baldwin county, AL
Gender:Female
We bought this lawn mower a few weeks ago. It was delivered within days of ordering it. The set up was super simple. The lawn mower cuts well and we were really surprised by how much grass it can cut on one charge. We love our new mower! We’ve been talking it up to everyone we meet!
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Third Season with this Mower
on April 6, 2023
Posted by: RichDakota
from Texas
Gender:Male
Yes I'm on the third season with this mower here in Texas. First two seasons(March - October), I mowed two large .25 acre yards weekly without any problems. I never used more than one battery on each yard. This thing works great. It must weigh 40 lbs less than my old 6.5 HP behemoth. A lot less stress on my back when I carried it in the back of my Tahoe. The only very minor issue I had was in the fall with leaves. I mulched leaves and it does not pick up leaves as well unless I run the mower backward. Other than that I think this machine is great. Love the height adjustment lever.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great experience
on March 10, 2023
Posted by: JimidaKay
from SE Michigan
Gender:Male
I bought the 25" 60V mower last spring and used it all summer and into the fall. I had a great experience. It mowed most of my 10,000 Sq ft yard on the first battery and switched over usually when I was 3/4 done. I used the bagger all year and it worked great. When fall came, the mower did such a great job grinding and bagging the leaves, I just kept mowing and hardly needed to rake. The last mow of the year for me was in mid-November. The mower gave me no problems all year. Even when my neighbor got a new A/C unit and the idiot techs left pieces of wire in my yard! The mower just spit out the wire and even bagged some of it! Looking forward to my second year with the mower. I am soring the batteries with a full charge in the basement as recommended.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't do it... Replacement parts not available.
on February 8, 2023
Posted by: Patrick1973
from Sanford, FL
Gender:Male
This dual blade 25" 60V was actually very fun and effective for the nine months that I got to enjoy it. Yesterday I hit a small tree stump - and then my blades seized up. After removing and re-installing the blades - one blade works great, and the other just freely rotates by hand, but has no gear. A gear disk or two (of the 4) need to be replaced. (NOTE - I am seeking zero warranty coverage, I merely need to acquire replacement parts and am wanting and able to pay for them). But, after researching online, and just now calling Greenworks - I've learned two things. One, consumers cannot (have never) been able to buy replacement parts for repairing. And two, Greenworks has terminated their USA nationwide network of servicing dealers (until if and when a factory that they are building in TN is done being built, fully operational, and has caught up with it's back-log). BUY THIS OR ANY GREENWORKS APPLIANCE AT YOUR OWN RISK - because Greenworks parts, and servicers, remain two very open-ended questions, with currently zero ability to supply parts or servicing for any repairs.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, February 8, 2023
Hello Patrick1973,
Thank you for your review. We're sorry to hear of this unfortunate event and to hear you are having negative feels towards Greenworks. Please be advised if the blade has hit the rock hard enough it may have severely damaged the motor and is no longer operational. If you wish to reopen your case and investigate your options further, we do encourage you to contact us back at 1-888-909-6757 (1-888-90WORKS). This will allow us to look into your customer profile for specific details regarding the case and look into the option that is best for you!
Thank you for your review. We're sorry to hear of this unfortunate event and to hear you are having negative feels towards Greenworks. Please be advised if the blade has hit the rock hard enough it may have severely damaged the motor and is no longer operational. If you wish to reopen your case and investigate your options further, we do encourage you to contact us back at 1-888-909-6757 (1-888-90WORKS). This will allow us to look into your customer profile for specific details regarding the case and look into the option that is best for you!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Self propel is no more!
on January 16, 2023
Posted by: Suckerx4
from Shawnee, Ks
Gender:Male
Owned this mower for 2 years. Self propel quit this fall when trying to mulch leaves. Cleaned deck with brush and greenworks leaf blower. No luck. Have attempted to contact CS before considering leaf blower will no resolution. I'm not going to sit for a couple hours on hold again for the mower. Guess I'll just pretend I'm a 10 year old boy back in the 60's pushing the walk behind again.
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, January 17, 2023
Hello Directional Challenged,
We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. For warranty assistance please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. For warranty assistance please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Pros and cons
on December 7, 2022
Posted by: DLM5774
from Indiana
Gender:Female
Disclosure - 50 year old female
Pros: cuts grass fast, one battery lasts my entire 1/4 acre, fast recharge, self propelled is nice and necessary as it's so heavy!
Cons: it's really heavy!!! (hard to turn and maneuver around trees, flowerbeds..etc., batteries are not compatible with other Greenworks tools, hard to get batteries out of charger (elderly hands), self-propelled is not personal pace
Cons: it's really heavy!!! (hard to turn and maneuver around trees, flowerbeds..etc., batteries are not compatible with other Greenworks tools, hard to get batteries out of charger (elderly hands), self-propelled is not personal pace
Overall I wouldn't by this mower again. I would get something smaller, lighter and with batteries that are compatible with other Greenworks tools.
Pros: Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, December 7, 2022
Hello DLM5774,
We appreciate you taking the time to review this product. We are sorry to hear that you are not completely satisfied with this unit’s weight. This is our one of our most powerful voltage line and operates similar to a gas unit without the inconvenience of a gas product such as maintenance and gas. As such the weight of the unit does take some getting used to, however, we do have a range of tools for a variety of household chore needs. Lighter units can be found in our 24V and 40V lines but of course, these products would come with reduced power. Our Designers and Product Developers will occasionally read these reviews, so we really appreciate it when customers tell us what they think and share their experience with us.
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We appreciate you taking the time to review this product. We are sorry to hear that you are not completely satisfied with this unit’s weight. This is our one of our most powerful voltage line and operates similar to a gas unit without the inconvenience of a gas product such as maintenance and gas. As such the weight of the unit does take some getting used to, however, we do have a range of tools for a variety of household chore needs. Lighter units can be found in our 24V and 40V lines but of course, these products would come with reduced power. Our Designers and Product Developers will occasionally read these reviews, so we really appreciate it when customers tell us what they think and share their experience with us.
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: ParthP
from NC
Gender:Male
Verified Purchase:Yes
Amazing Tool, saves lots of time and easy to operate and clean.
Charges full with in 20-30 min.
In one charge I cover my whole lawn, with left out charge in it.
I've also purchased 60V inverter with it, using same batteries can power light, fans and can charge phone and laptops.
Charges full with in 20-30 min.
In one charge I cover my whole lawn, with left out charge in it.
I've also purchased 60V inverter with it, using same batteries can power light, fans and can charge phone and laptops.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Frederick maryland
Gender:Male
Verified Purchase:Yes
Excellent mower. Gets about an acre done on one charge with both batteries and makes mowing my hill much easier because of th3 ligh5 weight
Written by a customer while visiting greenworkstools.com