Customer reviews from greenworkstools.com
Greenworks - 60V 25" Cordless Brushless Self-Propelled Mower + Two (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(806 Reviews)
Rating breakdown 806 reviews
5 Stars
617
4 Stars
120
3 Stars
29
2 Stars
14
1 Star
26
94%of customers recommend this product.
(
623 out of
666)
Customer Reviews for Greenworks - 60V 25" Cordless Brushless Self-Propelled Mower + Two (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
5
Fun to use
on August 13, 2024
Posted by: Robbeaux
from Prairieville, LA
Gender:Male
[This review was collected as part of a promotion.] This mower makes mowing so easy it is fun. Just walk behind and steer. Super powerful. Cuts tall grass easily and mulches it. Great buy.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great bundle!
on August 11, 2024
Posted by: Tehnate
from Lexington, KY
Gender:Male
[This review was collected as part of a promotion.] This bundle is such a great deal. The mower, weedeater, and blower all work great. They last plenty of time to make my lawn look great!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Nice product but no service
on August 6, 2024
Posted by: Abbs
I've had this mower for a year and a half and although I've like it when it was operating, the self propelled mechanism no longer works and I can't find any place that provides service. The battery charger quit after this same period of time and I had to buy a new one. I can't believe a company like this thinks it is acceptable to provide no service for the residential customer.
Response from greenworkstools.comBy Greenworks, August 6, 2024
Hello Abbs.
We appreciate you letting us know and we apologize for your experience. Sorry to hear that you could not get through to our phone/Chat lines.
Our Summer hours are:
Monday to Friday: 9am – 6pm EST.
Saturday: CLOSED / Sunday: CLOSED
Live Chat agent hours below.
Monday – Friday: 9:30am – 5pm E.T.
We see that you have started a warranty claim, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
We appreciate you letting us know and we apologize for your experience. Sorry to hear that you could not get through to our phone/Chat lines.
Our Summer hours are:
Monday to Friday: 9am – 6pm EST.
Saturday: CLOSED / Sunday: CLOSED
Live Chat agent hours below.
Monday – Friday: 9:30am – 5pm E.T.
We see that you have started a warranty claim, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Outstanding mower.
on August 5, 2024
Posted by: BudR
from Verbena AL
Gender:Male
[This review was collected as part of a promotion.] This mower is exactly what I needed. Great sale price. Perfectly suited for my needs.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Fast, works as advertised
on August 3, 2024
Posted by: mcihwell
from Dallas, TX
Gender:Female
[This review was collected as part of a promotion.] I have a small yard so 25" is probably overkill, little hard to manuver in tight spaces. self propel is great, cuts grass well, light. didnt even use the whole battery.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Failed battery after 1 year
on August 1, 2024
Posted by: Redgiant
from Arkansas
Gender:Male
[This review was collected as part of a promotion.] I bought this mower in June 2023 from Greenworks and one battery is already dead (won't charge). I have used the mower for a little over an hour a week during the mowing season on my yard. Each battery has been used a maximum of about 40 minutes a week. I just want to warn people that the batteries aren't going to last long, although I expected them to last more than a year. With that said I like the mower. It cuts well and is very quiet. The only thing (other than the battery failing) that I don't particularly like is backing up. It takes a few seconds to disengage the drive to be able to back up. That's a nuisance. I do like the larger deck size (25 in). I thought about someday buying a Greenworks electric riding mower, but I probably won't now because those batteries are super expensive to have to replace if they only last a year.
Pros: Convenient, Quiet, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 2, 2024
Hello Redigiant.
Thank you for reaching out to us. We are sorry to hear that you were not completely satisfied with the run time you are getting. We are sorry to hear that you were not completely satisfied with the run time and battery life, users can expect up to 80 minutes with both included 4.0 Ah batteries. As you mentioned, each battery has been used a maximum of about 40 minutes a week. This run time would be considered average. The self-propelled feature is not usable in reverse. They are designed to lock when pulled back to prevent damage to the drive belt. If you are using the self-propelled feature, the mower will attempt to move forward and will be difficult to move backwards. You would have to release the self-propelled lever to pull the mower backwards while still holding onto the start lever. We hope this helps.
Greenworks takes as much pride in our battery and charger. The 60V platform batteries have been tested over 1000 charges. While we only work with the highest quality products, nothing is always perfect but not to worry, Greenworks lithium-ion batteries are offered with a 4 year (homeowner) limited warranty. Please contact Greenworks Customer Care for a proper evaluation and replacement.
We would like to get in touch to ensure that your battery is operating up to our performance standards, please reach out to our Customer Support Live Chat on www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution. Greenworks Pro toll-free helpline 1-855-345-3934. All we ask is you have the battery, charger and tool on-hand so that we can complete troubleshooting with you and gather the necessary unit information.
Thank you for reaching out to us. We are sorry to hear that you were not completely satisfied with the run time you are getting. We are sorry to hear that you were not completely satisfied with the run time and battery life, users can expect up to 80 minutes with both included 4.0 Ah batteries. As you mentioned, each battery has been used a maximum of about 40 minutes a week. This run time would be considered average. The self-propelled feature is not usable in reverse. They are designed to lock when pulled back to prevent damage to the drive belt. If you are using the self-propelled feature, the mower will attempt to move forward and will be difficult to move backwards. You would have to release the self-propelled lever to pull the mower backwards while still holding onto the start lever. We hope this helps.
Greenworks takes as much pride in our battery and charger. The 60V platform batteries have been tested over 1000 charges. While we only work with the highest quality products, nothing is always perfect but not to worry, Greenworks lithium-ion batteries are offered with a 4 year (homeowner) limited warranty. Please contact Greenworks Customer Care for a proper evaluation and replacement.
We would like to get in touch to ensure that your battery is operating up to our performance standards, please reach out to our Customer Support Live Chat on www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution. Greenworks Pro toll-free helpline 1-855-345-3934. All we ask is you have the battery, charger and tool on-hand so that we can complete troubleshooting with you and gather the necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Gas is cheaper and better
on July 27, 2024
Posted by: Naters
from Colorado
Gender:Male
Bought this last year blades went dull pritty quick went to change them with the replacement blades. Needles to say cheap metal stripped the bolt and nut that holds the blades taking them off shouldn't have stripped coming off tells me cheap steal and was stripped when they sent it
Pros: Easy to Use, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 29, 2024
Hello Naters.
We are sorry to hear you have experienced this, we would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through the chat on www.greenworkstools.com which will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent. We look forward to helping you better.
We are sorry to hear you have experienced this, we would like to hear how this occurred. When you have a moment, please have your model number and serial number ready and contact us directly so we can look further into the matter and help locate any parts required. We can be reached through the chat on www.greenworkstools.com which will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS) to speak with a live agent. We look forward to helping you better.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy to use!
on July 25, 2024
Posted by: MBD263
from Conway, SC
Gender:Female
[This review was collected as part of a promotion.] I bought this mower to replace a 12 yo competitor’s electric mower. The Greenworks mower is easy to assemble and operate. The deck is metal and sturdy. The handles are easy to adjust for height and fold up for storage. This mower is wider at 25” and heavier, so it takes less time to mow and requires a bit more muscle when not using the self-propelled feature. The self-propelled feature is effective and easy to initiate. The mower comes with two 4.0 ah batteries and I can mow my lawn with just one battery. My lawn is a little over 10k SF minus the house and driveway. I can complete the mowing in about 1 hour. The batteries charge quickly once fully charged the first time. My only complaint is that the mower is a little awkward to turn, but not a dealbreaker. Maintenance is easy, like my previous electric mower. I particularly like that this mower has a safety key. I purchased my previous electric mower so that my young teen son could help with the mowing and I would feel comfortable allowing a teen to use this one also.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com