Customer reviews from greenworkstools.com
Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Average customer rating
4.6
(3,631 Reviews)
Rating breakdown 3,631 reviews
5 Stars
2,810
4 Stars
519
3 Stars
112
2 Stars
65
1 Star
125
94%of customers recommend this product.
(
2,873 out of
3,065)
Customer Reviews for Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Customer Rating
1
Will not start
on May 12, 2025
Posted by: LeftyEd
from Bangor, Maine
Gender:Male
[This review was collected as part of a promotion.] We were excited to "go green" but after charging fir hours, lights come on but will not start. Returning tomorrow. :(
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 13, 2025
Hello LeftyEd.
We are sorry to hear of the issue you are experiencing with your 60V Mower. There are a few reasons this may happen. 1. The newer design lawn mowers have a built-in safety switch at the bottom of the handle. If the handle is not locked in place properly the mower will not start or stall out after a few seconds. 2. Battery aliment. Check that the battery is correctly connected to the battery compartment. Open the battery door. Align the ribs on the battery with the grooves in the battery compartment. Push the battery into the battery compartment until the battery locks into place. Lastly, startup is often a common reason the mower does not start. To start the unit. Pull back on the green handles while simultaneously pressing the (green) start button, please note the blades will turn off if you release the green handles.
We have shared our video in the hope it will assist and provide better user experience. (https://youtu.be/8EuAuzYB3zg). Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
We are sorry to hear of the issue you are experiencing with your 60V Mower. There are a few reasons this may happen. 1. The newer design lawn mowers have a built-in safety switch at the bottom of the handle. If the handle is not locked in place properly the mower will not start or stall out after a few seconds. 2. Battery aliment. Check that the battery is correctly connected to the battery compartment. Open the battery door. Align the ribs on the battery with the grooves in the battery compartment. Push the battery into the battery compartment until the battery locks into place. Lastly, startup is often a common reason the mower does not start. To start the unit. Pull back on the green handles while simultaneously pressing the (green) start button, please note the blades will turn off if you release the green handles.
We have shared our video in the hope it will assist and provide better user experience. (https://youtu.be/8EuAuzYB3zg). Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good alternative to gas mower.
on May 12, 2025
Posted by: Kevinmcd19
from MA
Gender:Male
[This review was collected as part of a promotion.] So far so good…Seems well constructed, sturdier than electric mowers at the home improvement stores. Good battery life,cut my whole lawn on one charge.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Disappointed
on May 12, 2025
Posted by: Tom2025
from Atlanta, GA
Gender:Male
I purchased the 42 inch riding mower in 2023 and have been mostly happy with that ( great mower, bagger, not so much ) so when the 12 yr old Honda gave out, I needed a push mower to do my borders and other smaller areas. I purchased this 21 inch self propelled hoping to love the ease of batteries as I do the tractor. The baterries are great on this mower but the overall handling is absoultely awful. The back wheels will not release from the self propelling, its very difficult to push without engaging the self propel system...just overall frustration unless you are in the long straight away paths of cuttiing. Seems the mower is all about getting check marks on features but the actual ease of use and reason you purchased it to begin with are not important. Really enjoy all the other GW tools I use but this mower is severely lacking.
Pros: Convenient, Cost-Saver
Response from greenworkstools.comBy Greenworks, May 13, 2025
Hello Tom2025.
Thank you for taking the time to review our product. The self-propelled drive system with rear-wheel-drive and variable speed control on this unit has been designed for maximum traction, maneuverability, and control. Self-propelled mowers move under their own power, utilizing a dedicated propulsion motor or a geared transmission running of the main (blade) motor. This reduces the strain of pushing a heavy lawn mower, meaning bigger areas of lawn can be mowed more frequently as the operators are less fatigued. The wheels temporarily lock when the self-propel feature is not engaged for safety precautions, however with a slight push ahead the mower should engage the self-propelled feature right away and get you right back to mowing as desired. We hope this helps. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for taking the time to review our product. The self-propelled drive system with rear-wheel-drive and variable speed control on this unit has been designed for maximum traction, maneuverability, and control. Self-propelled mowers move under their own power, utilizing a dedicated propulsion motor or a geared transmission running of the main (blade) motor. This reduces the strain of pushing a heavy lawn mower, meaning bigger areas of lawn can be mowed more frequently as the operators are less fatigued. The wheels temporarily lock when the self-propel feature is not engaged for safety precautions, however with a slight push ahead the mower should engage the self-propelled feature right away and get you right back to mowing as desired. We hope this helps. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
great mower
on May 12, 2025
Posted by: Joe43
from Waterloo, NY
Gender:Male
[This review was collected as part of a promotion.] Bought this mower on Friday evening - got to test run it.
started to rain so put it in carport. Went to start it Saturday morning & it doesn't want to run.
started to rain so put it in carport. Went to start it Saturday morning & it doesn't want to run.
Response from greenworkstools.comBy Greenworks, May 13, 2025
Hello Joe43.
We are sorry to hear of the issue you are experiencing with your 60V Mower. There are a few reasons this may happen. 1. The newer design lawn mowers have a built-in safety switch at the bottom of the handle. If the handle is not locked in place properly the mower will not start or stall out after a few seconds. 2. Battery aliment. Check that the battery is correctly connected to the battery compartment. Open the battery door. Align the ribs on the battery with the grooves in the battery compartment. Push the battery into the battery compartment until the battery locks into place. Lastly, startup is often a common reason the mower does not start. To start the unit. Pull back on the green handles while simultaneously pressing the (green) start button, please note the blades will turn off if you release the green handles.
We have shared our video in the hope it will assist and provide better user experience. (https://youtu.be/8EuAuzYB3zg). Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
We are sorry to hear of the issue you are experiencing with your 60V Mower. There are a few reasons this may happen. 1. The newer design lawn mowers have a built-in safety switch at the bottom of the handle. If the handle is not locked in place properly the mower will not start or stall out after a few seconds. 2. Battery aliment. Check that the battery is correctly connected to the battery compartment. Open the battery door. Align the ribs on the battery with the grooves in the battery compartment. Push the battery into the battery compartment until the battery locks into place. Lastly, startup is often a common reason the mower does not start. To start the unit. Pull back on the green handles while simultaneously pressing the (green) start button, please note the blades will turn off if you release the green handles.
We have shared our video in the hope it will assist and provide better user experience. (https://youtu.be/8EuAuzYB3zg). Should you have any further questions or warranty needs, contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome mower
on May 12, 2025
Posted by: Ruth AP
from Temple TX
Gender:Female
[This review was collected as part of a promotion.] Great mower. Exactly what I needed for my yard. No more struggling with the gas and having to pull start. Would recommend to anyone.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Gets the job done
on May 12, 2025
Posted by: Lance P
from Westchester County, NY
Gender:Male
[This review was collected as part of a promotion.] In just a few weeks this mower has saved my lawn—was having problems for 2 years with an old mower. Plenty powerful and navigates hard, clay soil very well. Well worth the investment already.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Features
on May 12, 2025
Posted by: DeMZ
from Watonga Ok
Gender:Female
[This review was collected as part of a promotion.] Just purchased Haven't had a chance to use it yet. Seems to be well made, battery charged up in less than a hour. I'm excited to try it out soon, lawn is wet from all the rains so im waiting. I will revise this review after I have mowed for the first time.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Features for an Awesome price
on May 11, 2025
Posted by: Dagrif2134
from Athens, Georgia
Gender:Male
[This review was collected as part of a promotion.] I brought the item a few days ago and I fell in love immediately with its power, versatility, extended run time, and just the ability to do exactly what it claimed to do. Super proud owner and would highly recommend to anyone in the market to purchase a walk behind self propelled cordless electric lawnmower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com