Overall this is a great lawn mover. It's a little quieter than a gas mower and it obviously doesn't have the fumes. My only complaint is about the battery life. This is supposed to have a runtime of 60 minutes on a full charge, but we are only getting about 30 minutes.
Just tried it for the firs time, on a larger lawn, in thick, long, slightly wet grass. On it's first battery charge, mowed for over an hour without a break, and chewed through all the grass. The mulched discharge is a little clumpier than my old gas, and I slightly miss the self-propulsion on my old gas. But the pros against my old gas mower: nimble, light (easy to push), so much quieter, no gas/oil, push button start, and stand up storage. Also pleasantly surprised with its cutting power and battery longevity (on the first charge). Yet to see of course how long the electric motor and battery last as I could keep a gas mower running indefinitely. Crossing my fingers it lasts for a while because I love it.
Three month's and I still can't get the 2 bolts that hold the handles on!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , October 14, 2020
Hello Fran the man,
Thank you for your feedback; we are very sorry for the delay in addressing your emails. Since the beginning of the pandemic, we have had some challenges responding to the high volume of requests coming in as was previously done. Our team has been doing our best to be in contact with each waiting customer as promptly and safely as possible as we are all adjusting to new changes the best we can. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation. If you have not sent a request in a while, please send another request and ensure that your request has been submitted email on on info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Ensure that you have also checked your junk/spam folder just in case our reply went to that folder.