Customer reviews from greenworkstools.com
Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Average customer rating
4.6
(3,633 Reviews)
Rating breakdown 3,633 reviews
5 Stars
2,811
4 Stars
519
3 Stars
112
2 Stars
66
1 Star
125
94%of customers recommend this product.
(
2,873 out of
3,066)
Customer Reviews for Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Customer Rating
4
Good machine, documentation not as good
on May 1, 2021
Posted by: RandyAb
from Woodland, WA
I've had this mower for 2 days, so I can't speak to durability yet. I expect it to last though.
I'm giving it a 4 star rating for to Greenwork's communication issues.
Based on my current experience I'd give the machine itself a 5 star review.
I have about 1.5 acres and have only mowed about .5 acres so far. My ground is sandy and very uneven due to moles. The grass was also way past due for mowing. Some clumps of grass were 12" tall or more, but most of the grass was closer to 6".
The mower did very well on the seriously uneven surface. It got most of the tallest grass in one pass and virtually all of it on the second. One pass was fine for the six inch or so grass.
Self-propelled is essential for most of my lawn due to the soft and uneven soil. It wasn't too hard to push with out self-propell on firmer ground.
Self-propell speed is a bit hard to dial in as precisely as I would like, but that probably had a lot to do with soft ground and various heights and thickness of the grass, weeds, and mole hills.
Unfortunately the manual misses a couple of very important pieces of information. You do not have to use both batteries at the same time. If you can finish the job using just the two batteries then the switch-over is great and you are all set. But, if they don't last long enough then use one at a time and recharge the other one at the same time. The battery will charge to over 75% and perhaps as much as 95% while you're using the fresh one. I stopped after 2 hours, but using this technique in sure that 4 hours would be ready to achieve. I'm not sure how long is ok to keep the mirror running, but since you can use 6ah batteries I don't think that 4 hours is even close to an issue.
The grass bag is really easy to put on and take off. The mulch plug is too *once* you figure out how to take it out when you get the mower (pull up and out at the same time). I'm not that only one who initially hated the company for leaving that instruction out. When you get it home getting the mulch plug should not be an issue, but it was. And since sorry was closed at the time it made it all the more disappointing.
The manual is well written except where is isn't :-) Instructions for removing the mulch plug are not present. They don't say why they recommend certain things. Why not leave the batteries in the mower if you're going to use it in a day or two or even a week? What happens if you leave the batteries charging for a day or a week, etc.? Information on the seven height adjustment settings isn't in the manual.
In their website there's a Q&A section. While answers from the staff are gererally good, sometimes they provide incomplete or completely useless answers. Sometimes actual users are required to answer the question that was actually asked.
If anything changes significantly then I'll update my review. I expect to continue loving the mower and wishing the instructions and online answered were more complete. For the most part the instructions are good, but the omissions can be very frustrating.
If give it a 4.5 but it has to be docked for the communication issues. When their answers are marked as unhelpful they need to pay attention and fix them.
There is a bit of a learning curve for a few things, like banking up the mower, but the leaving curve is really short
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
What a perfect lawn mower! This is what I need for my almost 1/2 acre lawn. Have it for almost a month and it works beautifully!
Written by a customer while visiting greenworkstools.com
Posted by: Bree70520
from Indiana
Gender:Female
Verified Purchase:Yes
Love this mower. very powerful and of course with both batteries does not stop mid mow like the smaller version does. little difficult to get the handles to snap into place when assembling but overall a great mower that rivals gas mowers
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: MonaS
from Olympia, WA
Gender:Female
Verified Purchase:Yes
This lawnmower is fantastic! We have a large 1/2 acre lot to mow so I was concerned that the batteries wouldn’t survive until I was done mowing. But this little unit blew me away! It has 2 60 V batteries and the most I’ve used is one full charge on one battery and about 10% of the next battery. This was while using the Drive assist feature for the entirety of my mow. Highly recommend! If you’re thinking about it, I do it!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anon123
Verified Purchase:Yes
I’m glad I made the switch from gas to this electric mower. It’s so quiet and has no issue mulching my yard. The self propel switch feels a little flimsy and gets stuck here and there, but not a big enough issue to take a star away. Highly recommend to anyone wanting to make the switch.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Get it! In the long run, it's worth a bit of extra$
on April 30, 2021
Posted by: Kayla K
from Clarksburg WV
Gender:Female
Verified Purchase:Yes
Love this lawnmower. It's quiet. The batteries can be used for other tools. Very cool. Very green
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: D Eichelberger
Verified Purchase:Yes
I've used it twice, and and it works well on my relatively small yard. Love that I can store it in the walk out basement/storage area without volatile or messy liquids.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Poor Battery Life
on April 29, 2021
Posted by: jengle
from Raytown, MO
Gender:Male
My wife bought this unit as a Father's Day gift in 2020. She paid extra to upgrade to the 5.0AH battery. Everything worked great. The mower is easy to use, the self-propelled option is easy to use, the clippings bag is easy to remove and reinstall. It does a nice even job of cutting. I especially like the integrated height adjustment lever.
The problem is that I went from 1.5 hours to mow my 0.4 acre lot to 5 hours because the battery only lasted for half the yard. Most of the time that became a two day event, becuase other things would come up while waiting for the battery to recharge.
So, this year I bought a second battery, hoping I could get through the entire yard in one event. But, alas, it seems like the batteries drain even faster with two connected.
The problem is that I went from 1.5 hours to mow my 0.4 acre lot to 5 hours because the battery only lasted for half the yard. Most of the time that became a two day event, becuase other things would come up while waiting for the battery to recharge.
So, this year I bought a second battery, hoping I could get through the entire yard in one event. But, alas, it seems like the batteries drain even faster with two connected.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 29, 2021
Hello jengle,
Thank you for your honest review. We are pleased to read that you are enjoying the performance of the lawnmower. While each 4Ah battery is capable of running up to 30-40 minutes, this is in ideal conditions. It's important to adjust your mowing techniques to make the most out of the battery life. It goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. We hope these tips will help!
If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your honest review. We are pleased to read that you are enjoying the performance of the lawnmower. While each 4Ah battery is capable of running up to 30-40 minutes, this is in ideal conditions. It's important to adjust your mowing techniques to make the most out of the battery life. It goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. We hope these tips will help!
If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com