Customer reviews from greenworkstools.com
Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Average customer rating
4.6
(807 Reviews)
Rating breakdown 807 reviews
5 Stars
637
4 Stars
105
3 Stars
27
2 Stars
13
1 Star
25
93%of customers recommend this product.
(
662 out of
711)
Customer Reviews for Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Customer Rating
1
**Warning** Buy a gas powered mower instead!!!
on April 9, 2019
Posted by: Anonymous
from Lititz, PA
Gender:Male
After reading many great reviews I decided to buy this mower. I'm guessing the people who gave those great reviews never owned other mowers previously. I own .25 acres with a large house in the middle of it. My yard is small. The battery only lasts for 30 to 45 minutes which doesn't always allow me to mow my entire yard before the mower dies. In the spring we had some rain so I had to mow twice a week to keep the grass as short as possible because of the short battery span and the battery would still die before getting my yard completely mowed. The mower only has a single blade instead of a double blade, which doesn't cut the best. It allows grass that is laying over to stay laying over and leaves skippers. Also it doesn't pick up leaves when driving over them. Previously I owned a double blade gas mower that would spin fast and suck the grass upright and cut it off very nicely, but not this mower! It looks great and is lightweight but that's now a reason to buy a mower. It does not do the job! Buy a gas powered mower instead!!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools , Digital Engagement Team, April 22, 2019
Hello Rejected BuyAHonda
Thank you for your feedback. We are sorry to hear that you're not completely satisfied with the run time of your 60V 21-Inch Self Propelled Brushless Lawn Mower. The run time for this lawn mower with a 5Ah battery is up to 60 minutes. The run time may vary slightly depending on cutting technique and the condition of your lawn. We based the run time off optimal conditions-load.
Here are some tips that will help to achieve better run time:
1. Set the mower to the highest cutting height (or 1/3 of the length of grass), mow no more than 1/3 at a time.
2. Mow when grass is dry.
3. Mow in the morning or late afternoon to reduce the heat stress on newly cut grass.
4. Alternate mowing patterns each time you mow. As grass develops a grain based on your cutting direction it will lean towards the direction of your mowing path. Changing the pattern allows better vertical growth and helps to keep the cut neater.
5. New or thick grass may require a narrow cutting path.
6. For the best results keep the lawn under 4" in length and walk at a steady pace to allow the blades to cut efficiently
If you would like to contact us, we would be happy to speak with you about the tool and sort out any issues you've been having we can be reached at 1-855-345-3934 or by email on info@greenworkstools.com
Thank you for your feedback. We are sorry to hear that you're not completely satisfied with the run time of your 60V 21-Inch Self Propelled Brushless Lawn Mower. The run time for this lawn mower with a 5Ah battery is up to 60 minutes. The run time may vary slightly depending on cutting technique and the condition of your lawn. We based the run time off optimal conditions-load.
Here are some tips that will help to achieve better run time:
1. Set the mower to the highest cutting height (or 1/3 of the length of grass), mow no more than 1/3 at a time.
2. Mow when grass is dry.
3. Mow in the morning or late afternoon to reduce the heat stress on newly cut grass.
4. Alternate mowing patterns each time you mow. As grass develops a grain based on your cutting direction it will lean towards the direction of your mowing path. Changing the pattern allows better vertical growth and helps to keep the cut neater.
5. New or thick grass may require a narrow cutting path.
6. For the best results keep the lawn under 4" in length and walk at a steady pace to allow the blades to cut efficiently
If you would like to contact us, we would be happy to speak with you about the tool and sort out any issues you've been having we can be reached at 1-855-345-3934 or by email on info@greenworkstools.com
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excellent Products
on August 9, 2018
Posted by: AirforceDiva65
from Stone mountain Ga
Gender:Female
Greenworks Tools 21-inch Self Propelled Brushless Lawn Mower is a superior line of high quality products that's very effective and easy to use. This lawnmower is very quiet and eco-friendly features are absolutely stupendous ! The long lasting battery is fantastic and it allows you to complete the task easily with one charge. This is a powerful lawnmower and it's a trailblazer for all other competitors.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy to use and excellent features!
on June 22, 2021
Posted by: Cally
from Minneapolis
Gender:Female
I reviewed several mowers and this one reviewed the best. So glad I bought this. It's very easy to use. I love the way you can fold down the handle for easy storage too! It is very quiet.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
4th year with it
on May 19, 2022
Posted by: Missynikki
from Js
Gender:Female
This is my 4th year with this lawnmower and it’s still up and running. I like because I am a woman and can mow my own grass. I don’t have to worry about messing with gas.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Rajesh Kumar N
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to use and assemble, should get 2 batteries ,one battery last only 30 to 40 minutes
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy to use
on May 13, 2025
Posted by: Gatedog
from Sturkie,Arkansas
Gender:Male
[This review was collected as part of a promotion.] I’m a 50 year old disabled male,I’ve had 2 hip replacement surgeries and 3 wrist surgeries plus 18 inches of small intestines removed,this mower is quite possibly the best mower I’ve ever used and owned,the push to start is a back saver and the power is instant and incredible. Thanks for making this great product,I’ll definitely be recommending this to anyone looking for a great mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Didn't Work
on January 19, 2020
Posted by: TeeRob4
Gender:Male
[This review was collected as part of a promotion.] Got this bad boy a month ago. Weather has finally been nice enough for the grass to grow so I decided to try it out. One of few times I actually took the time to follow directions to put it together because I was legit excited to use it. Let’s just say my house might look a mess but my yard looks great! Anywho, I inserted the battery exactly as pictured and that was
that. Not only did it not power the mower, the battery is legit stuck and will not come out. I have skipped the gym a few times so I called one of my meathead friends to pull it out but still nothing. When you have high expectations for a product, would hope it works. So not only does my yard look rough, I have to go the extra mile of having it shipped back and sit and wait and hope the next one comes properly.
that. Not only did it not power the mower, the battery is legit stuck and will not come out. I have skipped the gym a few times so I called one of my meathead friends to pull it out but still nothing. When you have high expectations for a product, would hope it works. So not only does my yard look rough, I have to go the extra mile of having it shipped back and sit and wait and hope the next one comes properly.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Tools, Digital Engagement Team, January 20, 2020
Hello TeeRob4
We apologize for the issue you experienced with the Pro 21 in. Cordless Self-Propelled Mower with 5.0Ah HC Battery and Charger, MO60L51 battery compartment. A quick tip for battery removal, you may need to push the battery back in slightly to release the tension, then pull down on the battery lock tab, and the battery should then pop up. In the future, you can contact us directly for much quicker response and resolution on info@greenworkstools.com or at directly at 1-888-909-6757 (1-888-90WORKS) we have a very dedicated customer support team here to help you in any way we can.
We apologize for the issue you experienced with the Pro 21 in. Cordless Self-Propelled Mower with 5.0Ah HC Battery and Charger, MO60L51 battery compartment. A quick tip for battery removal, you may need to push the battery back in slightly to release the tension, then pull down on the battery lock tab, and the battery should then pop up. In the future, you can contact us directly for much quicker response and resolution on info@greenworkstools.com or at directly at 1-888-909-6757 (1-888-90WORKS) we have a very dedicated customer support team here to help you in any way we can.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
You’re going to need more batteries
on April 20, 2022
Posted by: Undergc
from Indianapolis
Gender:Male
I bought this because my other 40v twin blade Greenwoks mower finally seized a motor. I like the single blade option, and though the self propelled is nice, you really have to use it all the time because the mower is just too heavy to push.
The motor is back wheel propelled which makes turning around much more difficult than a front wheel drive as you have to lift the back of the mower to make 90 degree turns instead of just tilting the front back with a simple push down on the handle, which is more natural.
If you opt to disengage the self propelled, you need to wait 2 seconds as the wheel is “locked” while in self propelled settings and takes a moment to disengage.
Also, it takes a while for the speed to resume back to full speed.
Now to the batteries. My mowing time is exactly 60 minutes. With my other mower, I could do it all with two 4 amp batteries. Not even close with this mower. I needed to buy 2 6 amp batteries where I use about 3 total (2 6 amp and most of a 4 amp) to mow it all now.
The original charger wouldn’t charge the 6 amp batteries, so I had to buy a new one.
Other than that, it is quoted and cuts better than the twin blade. I know there are better 21” mowers, but I wanted to stay with this as I have other 40v GW products and don’t want to manage other proprietary batteries.
Whatever you decide to get, make sure you build it around the batteries. Unfortunately with Greenworks, there are way too many battery types and configurations and nothing is really scalable. It’s also priced ok. Good for entry into the market and less than an hour of mow time.
The motor is back wheel propelled which makes turning around much more difficult than a front wheel drive as you have to lift the back of the mower to make 90 degree turns instead of just tilting the front back with a simple push down on the handle, which is more natural.
If you opt to disengage the self propelled, you need to wait 2 seconds as the wheel is “locked” while in self propelled settings and takes a moment to disengage.
Also, it takes a while for the speed to resume back to full speed.
Now to the batteries. My mowing time is exactly 60 minutes. With my other mower, I could do it all with two 4 amp batteries. Not even close with this mower. I needed to buy 2 6 amp batteries where I use about 3 total (2 6 amp and most of a 4 amp) to mow it all now.
The original charger wouldn’t charge the 6 amp batteries, so I had to buy a new one.
Other than that, it is quoted and cuts better than the twin blade. I know there are better 21” mowers, but I wanted to stay with this as I have other 40v GW products and don’t want to manage other proprietary batteries.
Whatever you decide to get, make sure you build it around the batteries. Unfortunately with Greenworks, there are way too many battery types and configurations and nothing is really scalable. It’s also priced ok. Good for entry into the market and less than an hour of mow time.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 20, 2022
Hello Undergc,
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. Unfortunately, you cannot use tools and batteries of different voltages together. Only Greenworks batteries, chargers and machines of the same voltage are compatible and interchangeable with one another. We hope others will find your review helpful! In the meantime, should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. Unfortunately, you cannot use tools and batteries of different voltages together. Only Greenworks batteries, chargers and machines of the same voltage are compatible and interchangeable with one another. We hope others will find your review helpful! In the meantime, should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com