Customer reviews from greenworkstools.com
Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Average customer rating
4.6
(805 Reviews)
Rating breakdown 805 reviews
5 Stars
635
4 Stars
104
3 Stars
27
2 Stars
14
1 Star
25
93%of customers recommend this product.
(
657 out of
707)
Customer Reviews for Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Customer Rating
5
Works great!
on September 8, 2023
Posted by: GusWA
from Spokane, WA
Gender:Male
Great investment, it works as expected and battery 60v 5ah last long enough to do my front and side yard. Great product and just bought the 24v edger/trimmer and 24V inflator (waiting for the delivery)
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Replacement Parts
on May 9, 2023
Posted by: Stephen879
from Pennsylvania
Gender:Male
Where do I find a replacement blade!?? Can't find them anywhere or anything even close.
Response from greenworkstools.comBy Greenworks, May 10, 2023
Hello Stephen879,
Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://www.greenworkstools.com/collections/accessories
For other replacement part options not listed please contact Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS).
Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://www.greenworkstools.com/collections/accessories
For other replacement part options not listed please contact Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Save your money
on April 15, 2023
Posted by: Candy 48
from Portage, IN
Gender:Female
Bought this and battery charged correctly one time. Replaced battery and same thing. Also, the grass has to be dry. Never completely dry so mower is worthless to me.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 17, 2023
Hello Candy 48,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. To further address your concerns, please consider contacting Greenworks Pro toll-free helpline at 1-855-345-3934 or start a live chat on www.greenworkstools.com. We would be happy to look into these matters with you.
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. To further address your concerns, please consider contacting Greenworks Pro toll-free helpline at 1-855-345-3934 or start a live chat on www.greenworkstools.com. We would be happy to look into these matters with you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Mower
on March 4, 2023
Posted by: Arbie
from SC
Gender:Male
I've had mine over 5 years now. The deck is just starting to rust out. I'll continue to patch the holes with sheet metal & screws for another year before buying another.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not good
on November 13, 2022
Posted by: Kkuhn99
from Florida
Gender:Male
Battery went bad after 2 years. Was two months out of warranty and was told that I have to buy new battery with no discount. Will not buy again.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 15, 2022
Hello Kkuhn99 ,
Thank you for taking the time to provide this feedback on your 60V tool and apologize that you've run into issues with the 60V battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase. Although you are past the warranty period, one of our Authorized Service Dealers may still be able to help with troubleshooting. To find a dealer in your area please contact us once more. We appreciate your longstanding loyalty as a customer and hope this experience doesn't bring it to an end.
Thank you for taking the time to provide this feedback on your 60V tool and apologize that you've run into issues with the 60V battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase. Although you are past the warranty period, one of our Authorized Service Dealers may still be able to help with troubleshooting. To find a dealer in your area please contact us once more. We appreciate your longstanding loyalty as a customer and hope this experience doesn't bring it to an end.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Can't say enough good things about this company
on November 9, 2022
Posted by: JPLVA
from Orange, VA
Gender:Female
The mower I purchased 2.5 years ago developed a hard vibration that caused the battery pack to wiggle lose and disconnect. I had neglected to register it for a warranty and didn't even have my receipt. Not expecting much, I called Support. They sent me a new blade, hoping that would do the trick. It helped but the vibration was still bad so the company is sending me a new mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: HateYardworkButNeedToDoIt
from Texas
Gender:Male
Verified Purchase:Yes
Upgraded from a gas push mower that was over 20 years old. After constant maintenance, dealing with gas and frustrating hard starts I finally gave in and went electric. The Greenworks mower is so much easier to use. It starts at the push of a button, is much lighter and easier to maneuver and it stores upright to save space. The battery doesn't quite last the 45 minutes or so that was claimed but it does charge quickly so that does make up for it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Mr
on October 16, 2022
Posted by: Jmac1969
from North Carolina
Gender:Male
I bought this mower a couple weeks ago and have used it twice and I can say that it lacks power of a gas mower hands down. The side discharge is almost non existent after removing the mulching attachment and putting the side discharge chute on it leaves clumps of grass instead of discharging from the side because there is not enough power (with full battery charge) to blow the grass out from the mower. Same thing when using the bag it cant throw the grass into the bag not enough powedr. the blade seem to run slowly and i have to go back over spots of grass several times. It will eventually get the job done however, the mower IS TERRIBLY UNDER POWERED point blank.
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 19, 2022
Hello Jmac1969,
Thank you for taking the time to share your experience with this lawn mower. We are sorry to hear you were not happy with the overall power of this lawn mower. After each use, we recommended wiping off the underside of the mower, this maintenance will help reduce the build up of grass mulch underneath your lawn and ensure a more efficient cut, as well as reducing the chances of the blade binding up in mulch residue. Hope this tip helps . If you require more information please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for taking the time to share your experience with this lawn mower. We are sorry to hear you were not happy with the overall power of this lawn mower. After each use, we recommended wiping off the underside of the mower, this maintenance will help reduce the build up of grass mulch underneath your lawn and ensure a more efficient cut, as well as reducing the chances of the blade binding up in mulch residue. Hope this tip helps . If you require more information please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com