Customer reviews from greenworkstools.com
Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Average customer rating
4.6
(3,633 Reviews)
Rating breakdown 3,633 reviews
5 Stars
2,811
4 Stars
519
3 Stars
112
2 Stars
66
1 Star
125
94%of customers recommend this product.
(
2,873 out of
3,066)
Customer Reviews for Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Customer Rating
1
Not good
on November 13, 2022
Posted by: Kkuhn99
from Florida
Gender:Male
Battery went bad after 2 years. Was two months out of warranty and was told that I have to buy new battery with no discount. Will not buy again.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 15, 2022
Hello Kkuhn99 ,
Thank you for taking the time to provide this feedback on your 60V tool and apologize that you've run into issues with the 60V battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase. Although you are past the warranty period, one of our Authorized Service Dealers may still be able to help with troubleshooting. To find a dealer in your area please contact us once more. We appreciate your longstanding loyalty as a customer and hope this experience doesn't bring it to an end.
Thank you for taking the time to provide this feedback on your 60V tool and apologize that you've run into issues with the 60V battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase. Although you are past the warranty period, one of our Authorized Service Dealers may still be able to help with troubleshooting. To find a dealer in your area please contact us once more. We appreciate your longstanding loyalty as a customer and hope this experience doesn't bring it to an end.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from New Hampshire
Gender:Male
Verified Purchase:Yes
Lawn Mower is Awesome. My yard is just under an acre. I can get it done quicker than with my old Green and Yellow brand gas mower. And get it done twice on per charge. Awesome.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Frankie22
from Morgan Hill, CA
Gender:Male
Verified Purchase:Yes
I have a small yard and this mower is perfect. It is lightweight but definitely powerful enough to mow my thick grass. The battery is very clean and convenient, no Gass and oil mess
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Can't say enough good things about this company
on November 9, 2022
Posted by: JPLVA
from Orange, VA
Gender:Female
The mower I purchased 2.5 years ago developed a hard vibration that caused the battery pack to wiggle lose and disconnect. I had neglected to register it for a warranty and didn't even have my receipt. Not expecting much, I called Support. They sent me a new blade, hoping that would do the trick. It helped but the vibration was still bad so the company is sending me a new mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Ha Ha
from Bethesda, MD
Gender:Male
Verified Purchase:Yes
Everything is perfect with this Riding mower. I used gas riding mower in the past. This is faster and better. However, there are things that could be improved. 1. Charging need to pull the battery out and the batteries are pretty heavy. 2. Parking brake has issues. It does not work. Created a ticket with no response from Greenworks so far.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Frederick maryland
Gender:Male
Verified Purchase:Yes
Excellent mower. Gets about an acre done on one charge with both batteries and makes mowing my hill much easier because of th3 ligh5 weight
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awsome
on November 5, 2022
Posted by: Chimellie
from Vernon, CT
Gender:Male
We got this machine about a year now, it's a beast. Came with 2 batteries, but we didn't need the back up battery because we only have 1/4 of an acre of land to mow.
Best mower we ever owned.
Best mower we ever owned.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
It's Pretty Good!
on November 3, 2022
Posted by: John McP
from Scituate, MA
Gender:Male
Exceeds my expectations in terms of battery life per use (can't speak to long term)--and they don't really seem to advertise that once one battery runs out, you can charge it while you're running on the second battery. Very helpful for a big yard. Quality seems top notch, including the charger which has cooling fans. Folds up nice. Assembly is minimal and easy.
What keeps me from 5 stars is the cutting quality is a little bit subpar compared to my old (and dull) gas mower--more often I have to double-pass thick spots. Not too big a deal though. The more annoying part is pretty well covered in other reviews: when you disengage the self-propel it takes a solid couple seconds until you can roll those wheels backwards, like for changing direction and pivoting. Quite annoying, really. I'd probably go 3.5 stars if given the option.
That said, net-net, I'm happy with it and would still recommend it.
Pros: Convenient, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com