Customer reviews from greenworkstools.com
Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Average customer rating
4.6
(3,633 Reviews)
Rating breakdown 3,633 reviews
5 Stars
2,811
4 Stars
519
3 Stars
112
2 Stars
66
1 Star
125
94%of customers recommend this product.
(
2,873 out of
3,066)
Customer Reviews for Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Customer Rating
5
5 star for the customer service and warranty folks
on March 30, 2023
Posted by: HappyCustomer978
from Boston
I bought this a year ago and it worked great for all of last grass season. There are a few things I thought could be nicer, better screen, little luxuries to make it more competitive to the others since it is priced very similar to the comp. I also am not super happy that it is now so much cheaper with the discount and sale than even a year ago but the reason I am writing this review as 5 stars is for the continuing customer support that Greenworks provides that is top-notch. I ended up with an error code end of last year, I believe TR16 and I called the warranty people. Helpful, while I was trying to sort out next steps, a few days later, the issue seemed to fix itself. I called back told them I was all set. A week later I got the other error code TL16 so I had to call back. The warranty people went really above and beyond finding a place close to me to fix my zero turn. The handled everything from their side, it was a slow process but everything went about as smooth as it could have gone. I just wanted to write this to more say thank you Greeworks and thank you to the customer service and warranty department.
Response from greenworkstools.comBy Greenworks, Customer Care, March 30, 2023
Thank you HappyCustomer978 for your review. We are sorry to hear about your issue with your lawn mower. We are happy to hear you have reached out to us and that our support team was able to assist you with this issue. We really appreciate you letting us know about your excellent customer service you received.
Written by a customer while visiting greenworkstools.com
Posted by: TChappell
from Charlotte NC area
Gender:Male
Verified Purchase:Yes
These are great mowers and blades. The Greenworks 80volt lawn tools and battery system works very well. Plenty of power and batteries hold up very well. I have had the mower, edger, string trimmer, and blowers for over 5 years now. They all have held up well and continue to work great. I use all these lawn tools to maintain 5 to 6 lawns per week during the season, and so far a great experience. Quite, reliable, and very convenient to use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great experience
on March 10, 2023
Posted by: JimidaKay
from SE Michigan
Gender:Male
I bought the 25" 60V mower last spring and used it all summer and into the fall. I had a great experience. It mowed most of my 10,000 Sq ft yard on the first battery and switched over usually when I was 3/4 done. I used the bagger all year and it worked great. When fall came, the mower did such a great job grinding and bagging the leaves, I just kept mowing and hardly needed to rake. The last mow of the year for me was in mid-November. The mower gave me no problems all year. Even when my neighbor got a new A/C unit and the idiot techs left pieces of wire in my yard! The mower just spit out the wire and even bagged some of it! Looking forward to my second year with the mower. I am soring the batteries with a full charge in the basement as recommended.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Mower
on March 4, 2023
Posted by: Arbie
from SC
Gender:Male
I've had mine over 5 years now. The deck is just starting to rust out. I'll continue to patch the holes with sheet metal & screws for another year before buying another.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Mower
on February 26, 2023
Posted by: Bjwoo
from Massachusetts
Gender:Male
This is a great mower. Plenty of power. I can get 2 mows in between charges. My yards about 1/2 an acre and hilly. The the blades not engaged it flys around like a go cart. Very happy with the purchase.
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, February 27, 2023
Hello Bjwoo,
We are glad to hear you are enjoying the product! If it ends up that you are having an issue with the lawn mower, please contact Greenworks Pro toll-free helpline at 1-855-345-3934, and we would be happy to assist you further in remedying an issues.
Thank you for your feedback!
We are glad to hear you are enjoying the product! If it ends up that you are having an issue with the lawn mower, please contact Greenworks Pro toll-free helpline at 1-855-345-3934, and we would be happy to assist you further in remedying an issues.
Thank you for your feedback!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Quiet power
on February 15, 2023
Posted by: Onepluto
from Vancouver, WA
Great cut, up and down the small hills and so quiet.
Pros: Easy to Use, Durable
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
No Parts Available
on February 15, 2023
Posted by: sevans0!!
from Ladera Ranch, CA
Gender:Male
Good, small mower for my small yard. Happy with this mower and the other products i have (edger, trimmer and blower). NOT happy that I cannot buy a replacement blade for this mower!
Pros: Easy to Use, Effective
Response from greenworkstools.comBy Greenworks, Customer Care, February 15, 2023
Hello sevans0!!,
Thank you for taking the time to voice your concerns! Sorry to hear you were not able to purchase a replacement blade for this lawn mower. The blade assembly part goes by R0200934-00. Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://greenworkstools.ca/pages/products?&cat=accessories
For other replacement part options not listed please contact Greenworks directly at 1-888-909-6757 (1-888-90WORKS) for assistance.
R0200934-00
Thank you for taking the time to voice your concerns! Sorry to hear you were not able to purchase a replacement blade for this lawn mower. The blade assembly part goes by R0200934-00. Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://greenworkstools.ca/pages/products?&cat=accessories
For other replacement part options not listed please contact Greenworks directly at 1-888-909-6757 (1-888-90WORKS) for assistance.
R0200934-00
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't do it... Replacement parts not available.
on February 8, 2023
Posted by: Patrick1973
from Sanford, FL
Gender:Male
This dual blade 25" 60V was actually very fun and effective for the nine months that I got to enjoy it. Yesterday I hit a small tree stump - and then my blades seized up. After removing and re-installing the blades - one blade works great, and the other just freely rotates by hand, but has no gear. A gear disk or two (of the 4) need to be replaced. (NOTE - I am seeking zero warranty coverage, I merely need to acquire replacement parts and am wanting and able to pay for them). But, after researching online, and just now calling Greenworks - I've learned two things. One, consumers cannot (have never) been able to buy replacement parts for repairing. And two, Greenworks has terminated their USA nationwide network of servicing dealers (until if and when a factory that they are building in TN is done being built, fully operational, and has caught up with it's back-log). BUY THIS OR ANY GREENWORKS APPLIANCE AT YOUR OWN RISK - because Greenworks parts, and servicers, remain two very open-ended questions, with currently zero ability to supply parts or servicing for any repairs.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, February 8, 2023
Hello Patrick1973,
Thank you for your review. We're sorry to hear of this unfortunate event and to hear you are having negative feels towards Greenworks. Please be advised if the blade has hit the rock hard enough it may have severely damaged the motor and is no longer operational. If you wish to reopen your case and investigate your options further, we do encourage you to contact us back at 1-888-909-6757 (1-888-90WORKS). This will allow us to look into your customer profile for specific details regarding the case and look into the option that is best for you!
Thank you for your review. We're sorry to hear of this unfortunate event and to hear you are having negative feels towards Greenworks. Please be advised if the blade has hit the rock hard enough it may have severely damaged the motor and is no longer operational. If you wish to reopen your case and investigate your options further, we do encourage you to contact us back at 1-888-909-6757 (1-888-90WORKS). This will allow us to look into your customer profile for specific details regarding the case and look into the option that is best for you!
Written by a customer while visiting greenworkstools.com