Customer reviews from greenworkstools.com
Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Average customer rating
4.6
(3,633 Reviews)
Rating breakdown 3,633 reviews
5 Stars
2,811
4 Stars
519
3 Stars
112
2 Stars
66
1 Star
125
94%of customers recommend this product.
(
2,873 out of
3,066)
Customer Reviews for Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Customer Rating
4
Great mower
on April 25, 2023
Posted by: Junkhead
from Burlington, Kentucky 41005-9584
Gender:Male
This is exactly what I wanted in a mower. Always starts and no oil or gas to worry about. It's very quiet and the tires won't go flat. It's heavy as it has a steel deck which is awesome. It does have some things that need improvement, self propelled speed switch sometimes moves on it's own. And the wheels are slow to disengage.
Pros: Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Tallen
Verified Purchase:Yes
[This review was collected as part of a promotion.] The mover cuts great, very easy to operate, and we only use 1 of the 2 batteries for our lawn on .25 acres.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Easy to assembly and worked great
on April 15, 2023
Posted by: T_R_A
from Tigard, Oregon
Gender:Male
Just received it at at 2:30pm charged the battery while assembling the handle and reading the instructions. Done with the yard about 1 hour before the rain comes in. Some of the parts around the handle feels like it could break easy. Only had one fully charged battery and hardly use any of it. It only takes about 30 minutes to mow my yard. The grass was tall or the first mow of the spring after all the rains. Love the way it folds up and stores. I will see how the plastic parts hold up over time.
Pros: Convenient, Easy to Use, Quiet
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Save your money
on April 15, 2023
Posted by: Candy 48
from Portage, IN
Gender:Female
Bought this and battery charged correctly one time. Replaced battery and same thing. Also, the grass has to be dry. Never completely dry so mower is worthless to me.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 17, 2023
Hello Candy 48,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. To further address your concerns, please consider contacting Greenworks Pro toll-free helpline at 1-855-345-3934 or start a live chat on www.greenworkstools.com. We would be happy to look into these matters with you.
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. To further address your concerns, please consider contacting Greenworks Pro toll-free helpline at 1-855-345-3934 or start a live chat on www.greenworkstools.com. We would be happy to look into these matters with you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Incredible mower
on April 12, 2023
Posted by: BillC83
from Jackson nj
Gender:Male
I have a little less than an acre with grass, with the blades on high and speed on low my battery only went down to 81%. Nice even cut, super quiet, deck clean out works great. I'm 6'2 275lbs and the seat and ride are extremely comfortable. The only negative thing I have to say is no on board charger, but I'll clearly get a few cuts out of one charge. Great mower. Very happy
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Issues 2 hours old
on April 7, 2023
Posted by: Brokerer
from WIS
Gender:Male
I called and customer service was going to have a Senior Tech call relating to issues with
Self propelled mower. Never bothered to call, we had set a time up, no call back.
This gives you a great impression of Greenworks. I don't think I'll be buying any more of there products!!!!
Self propelled mower. Never bothered to call, we had set a time up, no call back.
This gives you a great impression of Greenworks. I don't think I'll be buying any more of there products!!!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 10, 2023
Hello Brokerer,
We understand your concerns and want you to know that we take our customer service experience very seriously. We are concerned to hear you were in cue for a call back and did not received one! We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Rest assured; someone will be in contact with you soon. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Thank you for your continued patience and understanding.
We understand your concerns and want you to know that we take our customer service experience very seriously. We are concerned to hear you were in cue for a call back and did not received one! We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Rest assured; someone will be in contact with you soon. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Thank you for your continued patience and understanding.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Third Season with this Mower
on April 6, 2023
Posted by: RichDakota
from Texas
Gender:Male
Yes I'm on the third season with this mower here in Texas. First two seasons(March - October), I mowed two large .25 acre yards weekly without any problems. I never used more than one battery on each yard. This thing works great. It must weigh 40 lbs less than my old 6.5 HP behemoth. A lot less stress on my back when I carried it in the back of my Tahoe. The only very minor issue I had was in the fall with leaves. I mulched leaves and it does not pick up leaves as well unless I run the mower backward. Other than that I think this machine is great. Love the height adjustment lever.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Replacement parts not available
on April 3, 2023
Posted by: Priya
The handle cam lock broke! Yes bent and broke, and I cannot find the replacement on their website. I see a very similar one on their Canadian website, but it does not ship to the USA.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , April 3, 2023
Hello Priya,
Thank you for taking the time to share you experience. Sorry to hear you are having you are having a difficult time finding the cam lock. Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://www.greenworkstools.com/collections/accessories
For other replacement part options not listed please contact Greenworks directly at 1-888-909-6757 (1-888-90WORKS) for assistance.
Thank you for taking the time to share you experience. Sorry to hear you are having you are having a difficult time finding the cam lock. Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://www.greenworkstools.com/collections/accessories
For other replacement part options not listed please contact Greenworks directly at 1-888-909-6757 (1-888-90WORKS) for assistance.
Written by a customer while visiting greenworkstools.com