Customer reviews from greenworkstools.com
Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Average customer rating
4.6
(3,633 Reviews)
Rating breakdown 3,633 reviews
5 Stars
2,811
4 Stars
519
3 Stars
112
2 Stars
66
1 Star
125
94%of customers recommend this product.
(
2,873 out of
3,066)
Customer Reviews for Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Customer Rating
3
strong performance on slopes, engineering flaws
on August 25, 2023
Posted by: hillyacre
from New York
Gender:Male
I love the clean air and relatively quiet operation! I am impressed with how effectively the mower manages hilly terrain. I added chains to the rear wheels, and it doesn't hesitate on the steepest of our slopes. However, the motors running the cutting blades could benefit from more power. I use the mower to cut a 1 acre meadow with thick grass, and even on the highest setting, I have to proceed very slowly, with the blades occasionally getting bogged down (at this speed, I can cut half to three quarters of the acre on one charge). Assembly was straight forward, and operation is easy, as long as you remember to press break pedal when starting the mower. Plastic cover around the base of steering wheel was cracked during shipment and I am requesting a replacement.
Overall, this is a solid choice considering the scarcity of electric mower tractors (zero-turns are a nightmare on uneven, hilly terrain). The reason for removing two stars is due to several hardware and software engineering issues:
1. There is no easy way to remove the mowing deck. Electric wires are bolted to the deck with several clamps, making deck removal a complicated task. This means that cleaning the deck and sharpening the blades requires having a lift to get under the tractor.
2. There is a safety feature that stops the blades when in reverse. This makes maneuvering in tight turns really frustrating. The reverse blade button is useless unless you rig it to be pressed constantly.
3) As mentioned by others, the omission of a charging port that would simplify overnight charging is another annoyance.
Pros: Convenient, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, August 25, 2023
Hello hillyacre,
Thank you for your review. We are glad that you are enjoying the overall performance of this lawn mower and we greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
Thank you for choosing Greenworks!
Thank you for your review. We are glad that you are enjoying the overall performance of this lawn mower and we greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
Thank you for choosing Greenworks!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Great but…….
on August 22, 2023
Posted by: Pb1965
from Massachusetts
Gender:Male
Really wanted to love this mower. But every time I use it after about 15 mini Itex it beeps 3 times and stops. I can either stop and wait minutes or open the battery port and press the battery button and then it will start again. This is very annoying when you have over an hours worth of cutting to do.
Pros: Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 25, 2023
Hello Pb1965,
Thank you for your review. We are sorry to hear that you are having an issue with the battery. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
Thank you for your review. We are sorry to hear that you are having an issue with the battery. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Cheap handle controls
on August 17, 2023
Posted by: Allen 75
from Prior Lake, MN
Gender:Male
Bought this mower for my son. After setting it up notice the cheap plastic handle controls. If you accidently happen to hit those plastic controls they will snap off.
Happened to get a look at Makita's battery mower, solid metal handle controls. But, then again the Makita mower is twice the cost. Will see how long they will stand up.
Happened to get a look at Makita's battery mower, solid metal handle controls. But, then again the Makita mower is twice the cost. Will see how long they will stand up.
Pros: Quiet
Response from greenworkstools.comBy Greenworks, August 21, 2023
Hello Allen 75,
Thank you for your review. We are sorry to hear that you are dissatisfied with the quality of the part. We urge you to contact us directly so that we can appropriately investigate this issue. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Thank you for your review. We are sorry to hear that you are dissatisfied with the quality of the part. We urge you to contact us directly so that we can appropriately investigate this issue. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Awful service and four gears are plastic
on August 12, 2023
Posted by: Matt29
from Readfield, Maine
Gender:Male
Bought this 11 months ago, accidentally hit a small 1 inch stump and blades stopped rotating. In hoping there was an easy fix I took off the top to find 1 of the 4 plastic gears had cracked into 4 pieces and clearly was not going to catch. I was hoping to find a plastic gear that I could easily reinstall and make the mower functional again. When calling Greenworks they told me taking it apart voided the warranty and they could not help me I have to buy an entirely new lawn mower. They told me I can't get a replacement gear to repair it either even when I offered to buy this. Absolutely absurd that an "environmentally" oriented company wants me to throw away a perfectly usable mower rather than replace a 4 inch circular plastic gear. If you have this mower, it's only a matter of time before one of these plastic gears breaks, or something else, on you and they tell you to throw it away because it can't be fixed and you need to buy a new one. What a waste of plastic and materials, an environmentally conscious company would want to customers to be able to fix and reuse their mower.
Pros: Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 15, 2023
Dear Matt29,
We're sorry to hear of this unfortunate event. While this unit is designed to have some resilience, there is no guarantee that damage will not occur if a rock or other hard object is struck. For best practice and to ensure that the unit remains damage-free, remove all obstacles such as rocks and tree limbs prior to mowing. We see that you have been in contact with us if you would like us to refer you to your local repair center to assist in this matter please contact us once more directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Worst lawn mower I ever had
on August 10, 2023
Posted by: Salinas
from Omaha, Nebraska
Gender:Female
Battery take too long to charge; takes me 3 days to cut my small yard; have to cut the front one day the next day half of backyard and the third day finally finish. This is with an extra battery I bought separately!!!! This lawn mower is very frustrating in the fact that you are not able to mow your yard in one day!!!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 14, 2023
Hello Salinas,
We're sorry to hear that you are not fully satisfied with your current run time. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Here are a few tips to extend your run time!
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We're sorry to hear that you are not fully satisfied with your current run time. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Here are a few tips to extend your run time!
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Over promised, under delivering
on August 6, 2023
Posted by: Manny Mortgage
from Ohio
Gender:Male
The mower works fine. However, the batteries only last 20 minute approximately each. I have two batteries and both can’t mow a lawn pass ‘minute. A great reminder for me not to buy anything else electric or lithium powered.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 14, 2023
Hello Manny Mortgage,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 40 minutes (w/ included 5Ah battery), but it goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 40 minutes (w/ included 5Ah battery), but it goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love this mower!
on August 5, 2023
Posted by: no mow gas
from Florida
Gender:Male
I bought this mower about two months ago and have been mowing twice a week in Florida and I have had no issues. I have a quarter acre lot and I use about 3/4 of 1 battery to double cut my yard. The cut is very good and it is comparable to my gas mower. The only downside is that when you use the self-propelled function and you stop you cannot immediately back up as it seems to stay in gear. If I move if forward a foot or so then I can back it up but that may just be me getting used to this machine. Outside of that, I find this to be an excellent mower and a great value for the money. I also find the build quality to be excellent and the Turbo option is very useful for mowing through some very thick St.Augstine grass.
Pros: Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Not Powerful Enough
on August 3, 2023
Posted by: mohner23
from Dallas, TX
Gender:Male
I wanted so badly to like this lawnmower since I already have the Blower and Weedeater and love them. This summer I finally made the switch to the electric lawnmower with high hopes, but have been disappointed. I had new Zoysia sod laid back in March/April and it has been growing very well, enough where I have to mow twice a week. However, even with raising the deck, the lawn mower still gets caught up and shuts off. I've tried bagging, mulching and exiting and I have the same problem. Super frustrating as I've never had this issue with my gas mowers. Regret.
Pros: Easy to Use, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 4, 2023
Hello mohner23,
Sorry to hear about this experience! Our units are designed to be used with common grass types found in North America such as zoysia. It sounds like you will need to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Sorry to hear about this experience! Our units are designed to be used with common grass types found in North America such as zoysia. It sounds like you will need to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com