Customer reviews from greenworkstools.com
Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Average customer rating
4.6
(3,633 Reviews)
Rating breakdown 3,633 reviews
5 Stars
2,811
4 Stars
519
3 Stars
112
2 Stars
66
1 Star
125
94%of customers recommend this product.
(
2,873 out of
3,066)
Customer Reviews for Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Customer Rating
5
Simple to use
on October 6, 2023
Posted by: TByrd
from Pennsylvania
Gender:Male
I've had this for about 6 weeks now. What a difference from the Gas powered 20 inch cut. Easy to use. Self propelled a nice add. less storage space needed in the shed. Super easy to switch from mulch to bag. Can't wait to start adding other 60v tools.
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't buy. It will throw all kinds of codes.
on September 13, 2023
Posted by: Bigdcm2003OKC
from Oklahoma
Gender:Male
I bought it a year ago and only had issues with it. On the second round of repairs, wished I never bought this big paperweight.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 15, 2023
Dear Bigdcm2003OKC
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
So easy to handle even over my bumpy land.
on September 12, 2023
Posted by: Starryb1
from Muncie, IN
Gender:Female
Best purchase I've ever made for yard care.
Quiet according to my neighbors and I can listen to music without headphones.
The batteries are long lasting.
I love the mulch plate. I didn't think it would mulch that well without bogging and stalling but I was wrong. It's fabulous and smooth and the lawn looks gorgeous. I wish I had installed it in the spring which would have saved me from kicking clumps of grass or hauling a blower up and down my big yard.
My grandkids love to go for rides(with blades off of course) so that's a bonus. I put a booster seat between my feet to protect their bottoms.
I was thrilled when I learned I don't need to use all 6 batteries at once and still mows my 39,000sf(130'x300') yard. Battery charge decreases faster at full speed as expected but my yard is bumpy so I go at medium speed with 4 batteries with no problems.
I love the compatibility with my other tools. I load my trimmer and chainsaw in the cart or at my feet and drive to where I'm working and just swap batteries as needed.
I've also noted that when I park it after some usage, when I start it the next time the batteries have charged a little while sitting. Approximately 10-12%.
Ive only drained it completely once just as I finished. The blades auto shut off at 5% leaving me plenty of time to get her parked. Great timing and fabulous feature.
The lights don't seem to draw any battery it seems so that's nifty.
I love the towing features. I got a lawn cart to move logs and branches and am impressed with the load it can bear and how easy it's making my life.
I'm sure I could go on but suffice it to say I'm a huge fan.
My only wish would be a plug for charging inside the battery housing instead of removing them as they are heavy for my aging hands. I do like how easy the release buttons are to push though.
Also I'm pretty sure my ditch is greater than 15% and aside from mowing dewy grass with a little slippage I've had no problems whatsoever.
I can't say enough good things about this mower.
Ps. I use to mow with Scags and Cub Cadets for a living and I wouldn't trade my GW for anything.
Next spring I'll get pics and update
Quiet according to my neighbors and I can listen to music without headphones.
The batteries are long lasting.
I love the mulch plate. I didn't think it would mulch that well without bogging and stalling but I was wrong. It's fabulous and smooth and the lawn looks gorgeous. I wish I had installed it in the spring which would have saved me from kicking clumps of grass or hauling a blower up and down my big yard.
My grandkids love to go for rides(with blades off of course) so that's a bonus. I put a booster seat between my feet to protect their bottoms.
I was thrilled when I learned I don't need to use all 6 batteries at once and still mows my 39,000sf(130'x300') yard. Battery charge decreases faster at full speed as expected but my yard is bumpy so I go at medium speed with 4 batteries with no problems.
I love the compatibility with my other tools. I load my trimmer and chainsaw in the cart or at my feet and drive to where I'm working and just swap batteries as needed.
I've also noted that when I park it after some usage, when I start it the next time the batteries have charged a little while sitting. Approximately 10-12%.
Ive only drained it completely once just as I finished. The blades auto shut off at 5% leaving me plenty of time to get her parked. Great timing and fabulous feature.
The lights don't seem to draw any battery it seems so that's nifty.
I love the towing features. I got a lawn cart to move logs and branches and am impressed with the load it can bear and how easy it's making my life.
I'm sure I could go on but suffice it to say I'm a huge fan.
My only wish would be a plug for charging inside the battery housing instead of removing them as they are heavy for my aging hands. I do like how easy the release buttons are to push though.
Also I'm pretty sure my ditch is greater than 15% and aside from mowing dewy grass with a little slippage I've had no problems whatsoever.
I can't say enough good things about this mower.
Ps. I use to mow with Scags and Cub Cadets for a living and I wouldn't trade my GW for anything.
Next spring I'll get pics and update
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Works great!
on September 8, 2023
Posted by: GusWA
from Spokane, WA
Gender:Male
Great investment, it works as expected and battery 60v 5ah last long enough to do my front and side yard. Great product and just bought the 24v edger/trimmer and 24V inflator (waiting for the delivery)
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Company support will ignore you
on September 3, 2023
Posted by: Disapointed
from York, PA
Gender:Male
Worked great for 2 mos. Then the self-propel feature worked less and less until it became useless. I jumped through every hoop, but never was able to hear back from anyone.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 5, 2023
Hello Disapointed,
Thank you for your feedback on this matter. This is certainly concerning, and we can sympathize with your frustration. So that we can investigate your options, we do ask that you contact us for direct assistance on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for your feedback on this matter. This is certainly concerning, and we can sympathize with your frustration. So that we can investigate your options, we do ask that you contact us for direct assistance on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Buyer Beware!
on September 1, 2023
Posted by: TeeBee
from New York
Gender:Female
I've had this mower a little under two months and yesterday it suddenly stopped working. I was on the phone with support yesterday and today and they were very helpful troubleshooting, but my issue can't be resolved remotely. They found a certified shop that will repair it, but I will be responsible for negotiatiing transportation with the shop and will be on the hook for the expense of getting their broken product there, which is 30 miles away.
I was very pleased with the mower up until about noon yesterday. But I am beyond disappointed that A) the mower broke down so soon after purchase - I think I only used it 15 times or so, and B) that their warranty only covers parts and labor and not the entire expense of repairing their faulty product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 5, 2023
Hello TeeBee,
Thank you for your review. We are very sorry to hear that you are having negative feelings toward our customer service team. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. We thank you for your patience and understanding as we work to improve this experience for you.
Thank you for your review. We are very sorry to hear that you are having negative feelings toward our customer service team. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. We thank you for your patience and understanding as we work to improve this experience for you.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Ok lawn mower
on August 31, 2023
Posted by: IG25
from NC
Gender:Female
I've had this lawn mower for more than a year and the only plus is I don't have to use gas. The negatives of this lawn mower are I'm not able to use the lower height setting. It constantly clogs, stops and grass clippings get the blades stuck, usually at the 4 height setting or less. Batteries do drain quicker especially with the previous issues listed. The components are plastic and cheaply made. The extra blade that was provided, which is for extreme conditions is not so great for the so called extreme conditions. It's similar to the regular blades.
I'm in the process of purchasing a riding mower, but am considering a different brand instead of going for another Green works product.
I'm in the process of purchasing a riding mower, but am considering a different brand instead of going for another Green works product.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 31, 2023
Hello IG25,
Thank you for sharing your experience. Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Thank you for sharing your experience. Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
My yard eats mowers; how is this still running?
on August 27, 2023
Posted by: MarylandUSA
from Poolesville, MD
Gender:Male
I bought the 21-inch Gen 2 self-propelled mower as a bare tool (no longer offered) so I could use it with the more robust X-Range (Bluetooth) batteries. I use my mower to mow my 3/4 acre lawn. Since I own four 5AH batteries and four 2.5AHs, I treat myself to full-time Turbo mode and full-time self-propelled wheels. I also forgo the "economy blade" that came attached, preferring the other blade--the power-hungry mulching blade--exclusively, because it provides a cleaner result and I have battery capacity to spare.
Rather than repeat what others have written, I'll share some less commonly voiced thoughts:
- The mulching blade lasts a long time before it needs sharpening. I bought three spares but I need only three in the course of a year: two in spring, summer, and early fall, and the third in late fall, when the leaves take over.
- With a mulching blade and Turbo mode, my lawn looks delightfully even. I don't leave clippings unless I get lazy and cut off more than two-thirds of the grass height.
- On the thickest grass, I must slow down or the 1500W motor might stall. 1800W would be welcome, but that would be more appropriate for the company's 80V mower. (The 82V commercial 21 is rated at 2000W for the blade motor plus the motor that powers the wheels.)
- I can't tell which makes the biggest difference to the quality of cut: Turbo mode or the mulching blade. Neither does a perfect job obliterating leaves but then neither did my Snapper 4-cycle mower with a Ninja blade. I'd rate the result with leaves B+.
- When I use the mulching blade, a 5AH battery lasts about 20 percent shorter.
- With Turbo mode engaged, a 5AH battery lasts about 25 percent shorter.
- With mulching blade AND Turbo mode, a 5AH battery lasts about 30 to 35 percent shorter.
- My number one suggestion for Greenworks: Redesign the battery lid to close all the way when we use 8AH batteries. Oh, and sell the new lid as a retrofit.
- My number one suggestion for owners: Use Turbo more often than not. Invest in more battery capacity if you must.
- With a 2.5AH X-Range (Bluetooth) battery, you can run the mulching blade in Turbo mode or with self-propelled engaged; probably not both Turbo and self-propelled. Don't try Turbo mode with a standard 2.5AH battery unless you're using the thinner, economy blade.
- The wheels have held up, even though my yard is full of gopher holes and surfaced roots that eat lesser wheels. I'm guessing the hubs use steel bearings, not bushings.
- The single-level height adjuster is a welcome feature. If I'm feeling limber, I can change the height without letting go of the throttle.
- When you're using self-propelled mode, you can tell when the first battery has died and the second battery has kicked in: You're suddenly forced to walk faster.
- If you listen to when your second battery is about to deplete, you can shut off the blade and use the (300W?) transmission motor to self-propel back to your garage.
- I keep a soft "wheelchair" caddy attached to my handle to hold a sport drink and a 14-inch Cal-Hawk lopper. I stop the mower and use the lopper to trim branches that would otherwise brush my face.
- Using steel ties, I've lashed an 18V 7-inch "red" worksite fan (450 CFM) to the mower's body. Set to "High," the fan keeps my neck and face cool on hot, humid days.
- The headlights are fun but they're not quite bright enough to rely on when cutting after dark. I supplement them with a 600W headlamp.
- Any mower will cut better when the grass is dry. If you don't "have" to mow when the grass is still wet with dew, do yourself and your grass a favor and wait until later afternoon or evening.
Rather than repeat what others have written, I'll share some less commonly voiced thoughts:
- The mulching blade lasts a long time before it needs sharpening. I bought three spares but I need only three in the course of a year: two in spring, summer, and early fall, and the third in late fall, when the leaves take over.
- With a mulching blade and Turbo mode, my lawn looks delightfully even. I don't leave clippings unless I get lazy and cut off more than two-thirds of the grass height.
- On the thickest grass, I must slow down or the 1500W motor might stall. 1800W would be welcome, but that would be more appropriate for the company's 80V mower. (The 82V commercial 21 is rated at 2000W for the blade motor plus the motor that powers the wheels.)
- I can't tell which makes the biggest difference to the quality of cut: Turbo mode or the mulching blade. Neither does a perfect job obliterating leaves but then neither did my Snapper 4-cycle mower with a Ninja blade. I'd rate the result with leaves B+.
- When I use the mulching blade, a 5AH battery lasts about 20 percent shorter.
- With Turbo mode engaged, a 5AH battery lasts about 25 percent shorter.
- With mulching blade AND Turbo mode, a 5AH battery lasts about 30 to 35 percent shorter.
- My number one suggestion for Greenworks: Redesign the battery lid to close all the way when we use 8AH batteries. Oh, and sell the new lid as a retrofit.
- My number one suggestion for owners: Use Turbo more often than not. Invest in more battery capacity if you must.
- With a 2.5AH X-Range (Bluetooth) battery, you can run the mulching blade in Turbo mode or with self-propelled engaged; probably not both Turbo and self-propelled. Don't try Turbo mode with a standard 2.5AH battery unless you're using the thinner, economy blade.
- The wheels have held up, even though my yard is full of gopher holes and surfaced roots that eat lesser wheels. I'm guessing the hubs use steel bearings, not bushings.
- The single-level height adjuster is a welcome feature. If I'm feeling limber, I can change the height without letting go of the throttle.
- When you're using self-propelled mode, you can tell when the first battery has died and the second battery has kicked in: You're suddenly forced to walk faster.
- If you listen to when your second battery is about to deplete, you can shut off the blade and use the (300W?) transmission motor to self-propel back to your garage.
- I keep a soft "wheelchair" caddy attached to my handle to hold a sport drink and a 14-inch Cal-Hawk lopper. I stop the mower and use the lopper to trim branches that would otherwise brush my face.
- Using steel ties, I've lashed an 18V 7-inch "red" worksite fan (450 CFM) to the mower's body. Set to "High," the fan keeps my neck and face cool on hot, humid days.
- The headlights are fun but they're not quite bright enough to rely on when cutting after dark. I supplement them with a 600W headlamp.
- Any mower will cut better when the grass is dry. If you don't "have" to mow when the grass is still wet with dew, do yourself and your grass a favor and wait until later afternoon or evening.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com