Customer reviews from greenworkstools.com
Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Average customer rating
4.6
(3,633 Reviews)
Rating breakdown 3,633 reviews
5 Stars
2,811
4 Stars
519
3 Stars
112
2 Stars
66
1 Star
125
94%of customers recommend this product.
(
2,873 out of
3,066)
Customer Reviews for Greenworks - 60V 21" Cordless (Push) Brushless Lawn Mower with 5.0Ah Battery and Charger 2531602 - Green
Customer Rating
4
Easy to use, but batteries don't last.
on June 8, 2024
Posted by: Cb60
Gender:Female
Recommend paying for white glove with delivery.
Easy to assemble but not to get it off the pallet. I have 7/10 of an acre, with 4 fully charged batteries, but it was only able to cut 1/2 the lot. Taking a break while batteries recharge. Going from 24 year old gas zero turn, gas powered 48 inch cut, to this zero turn. Old mower handles much better, better rear tires and steering. Greenworks seat is much more comfortable, and cuts well. Greenworks is much quieter and no need to wear protective ear gear. Instructions need improvement as some options and buttons are not covered, but figured it out. Happy with product so far, just need to get used to it after having the other for so many years.
Easy to assemble but not to get it off the pallet. I have 7/10 of an acre, with 4 fully charged batteries, but it was only able to cut 1/2 the lot. Taking a break while batteries recharge. Going from 24 year old gas zero turn, gas powered 48 inch cut, to this zero turn. Old mower handles much better, better rear tires and steering. Greenworks seat is much more comfortable, and cuts well. Greenworks is much quieter and no need to wear protective ear gear. Instructions need improvement as some options and buttons are not covered, but figured it out. Happy with product so far, just need to get used to it after having the other for so many years.
Pros: Convenient, Easy to Use, Quiet
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not for the long haul
on June 8, 2024
Posted by: Robert2024
from Spanaway, Wa
Gender:Male
I bought this 2 years ago and has completely stopped working. After 1 year it started randomly dying in the middle of mowing and now will not turn on at all. Would not recommend this brand will most likely be shopping for another brand that will hopefully last longer.
Response from greenworkstools.comBy Greenworks, June 10, 2024
Hello Robert2024.
We are sorry to hear about your experience when using this 60V Lawn Mower. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about your experience when using this 60V Lawn Mower. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Loved the Mower But Only Ran a Year
on June 5, 2024
Posted by: greengaltex
from Houston Texas
Gender:Female
I loved this mower but after a year of light use, the right blade motor (according to code) started overheating and shutting down the blades. Tractor supply no longer sells or services the mower (although it is still listed as a dealer on the Greenworks website. I checked all the authorized Greenworks repair facilities as far as 70 miles away and none of them services this product. None of the independent repair shops service Greenworks, either. Because the problem started one year and two days after purchase the Greenworks does not guarantee the product. One year of service for this mower is a terrible deal.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 6, 2024
Hello greengaltex.
We are sorry to hear of the issue you are experiencing. We are committed to providing our customers with a quality product and great customer service. One great thing about purchasing your Lawn Mower is the manufacture repair warranty. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please contact Greenworks Service Solution Team at 1-888-909-6757, and we would be happy to assist you further in remedying an issues.
We are sorry to hear of the issue you are experiencing. We are committed to providing our customers with a quality product and great customer service. One great thing about purchasing your Lawn Mower is the manufacture repair warranty. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please contact Greenworks Service Solution Team at 1-888-909-6757, and we would be happy to assist you further in remedying an issues.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Easy assembly and very quiet
on June 3, 2024
Posted by: Coffeebeast
from McBain, MI
Gender:Male
[This review was collected as part of a promotion.] Ordered direct from manufacturer. Took it a little longer than I hoped, but understandable due to where I live. Powered it up after some quick required assembly. Only issue was trying to plug all 3 chargers in at the same time kicked a breaker so had to stagger charging spots to different locations. Mower is fast, cuts great, and quiet. I’m satisfied so far.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Need accessories, Mulch and bagger
on June 2, 2024
Posted by: Philklim
from Brighton, MI
Gender:Male
Works well, but think the range is not what is advertised, but will still work for my needs. Wish they had accessories out for this, or sent us new users timely updates on when accessories would be made available.
Pros: Cost-Saver, Easy to Use, Quiet, Durable, Powerful
Response from greenworkstools.comBy Greenworks, June 5, 2024
Hello Philklim
Thank you for your interest. There are plans for accessories, however we do not have a set date available for announcement yet. Please make sure to check back periodically or follow us on social media for new product releases and promotional offers.
Social media links:
https://www.instagram.com/greenworkstools
https://twitter.com/GreenworksTools
https://www.facebook.com/greenworkstools
Thank you for your interest. There are plans for accessories, however we do not have a set date available for announcement yet. Please make sure to check back periodically or follow us on social media for new product releases and promotional offers.
Social media links:
https://www.instagram.com/greenworkstools
https://twitter.com/GreenworksTools
https://www.facebook.com/greenworkstools
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Product
on May 30, 2024
Posted by: Ger23
Fast, much quieter than gas mower, no fumes, no maintenance besides blowing it off after a 2 acre cut, great turning radius, easily hauls other items behind it (namely a wagon / cart, spreader, lawn sweeper, de thatcher, etc., and it doesn't have to stop to refill with gas. A first-class product that has been great since I first used it 8 months ago. Highly recommend.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Exactly what I needed
on May 28, 2024
Posted by: KBraun
from Prince George, Virginia
Gender:Female
Recieved well packaged. Yes it's renewed but looks and runs like new. Charged batteries and cut my grass, took an hour when push mower took 6 hours. Love the ease of this! I have been waiting for years for it to be affordable. Absolutely recommend.
Pros: Convenient, Easy to Use, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Pleased but not thrilled.
on May 27, 2024
Posted by: Ryan85
Gender:Male
Overall, 3-stars might be a little harsh but I couldn't bring myself to go higher. Made the switch from a gas powered Honda to this and I do love the reduced noise and never needing gas. It rolls very easily and the drive propulsion is quick (maybe a little too quick) and has plenty of power.
A couple of areas that could use improvement: The cutting & mulching performance leaves a lot to be desired.. it leaves clumps of grass in its wake and long blades of grass sitting on top of the lawn as though they were pulled up instead of cut. Could be the the two small 13" blades for the 25" model? In hindsight, I probably should have gone with the 22" and used the mulching blade like my Honda had, but unfortunately there is no option to exchange and no small mulching blades available for the 25" deck. With a small corner lot, bagging my clippings isn't an option since I have no where to put them... is what it is. There's also this weird delay using the self-propelled feature where the wheel seem to stay engaged for a second or so after you let go of the lever so you end up dragging it because the wheels are locked unless you remember to disengage it a couple feet before the end of your run. Small nuisances. I'm a little disappointed but overall pleased with it, just not thrilled.
Pros: Convenient, Easy to Use, Environmentally Safe, Powerful
Response from greenworkstools.comBy Greenworks, May 29, 2024
Hello Ryan85,
Thank you for taking the time to share your experience!
Greenworks designed this with a brushless motor that is based off our 60V platform. This means more power and longer run times. One cool aspect to this mower is the Smart Cut load-sensing Technology which means it is not always running full speed. If the mower senses a thicker part of the lawn or needs more power, automatically senses load & ramps from 2800-3200 RPM, when more power is needed.
This not only helps the mower get through tough conditions, but also helps save on battery and provides a longer run time. Running a lawnmower at less than full throttle can cause its blades to run at a lower speed than is necessary to make a complete cut. Lawnmowers are designed to run at full throttle when their mowing blades are engaged. Anything less than full throttle results in poor cutting, which includes those annoying streaks of grass left behind with each pass. Hopefully this information will assist in a more enjoyable user experience.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We are here to help.
Thank you for taking the time to share your experience!
Greenworks designed this with a brushless motor that is based off our 60V platform. This means more power and longer run times. One cool aspect to this mower is the Smart Cut load-sensing Technology which means it is not always running full speed. If the mower senses a thicker part of the lawn or needs more power, automatically senses load & ramps from 2800-3200 RPM, when more power is needed.
This not only helps the mower get through tough conditions, but also helps save on battery and provides a longer run time. Running a lawnmower at less than full throttle can cause its blades to run at a lower speed than is necessary to make a complete cut. Lawnmowers are designed to run at full throttle when their mowing blades are engaged. Anything less than full throttle results in poor cutting, which includes those annoying streaks of grass left behind with each pass. Hopefully this information will assist in a more enjoyable user experience.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We are here to help.
Written by a customer while visiting greenworkstools.com