Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
3
Works great but battery is defective
on August 7, 2024
Posted by: Ktye22
from Loyall, KY
Gender:Female
[This review was collected as part of a promotion.] The mower itself is wonderful. I’ve had it a month or two and now the battery will not charge.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, August 8, 2024
Hello Kyte22.
Thank you for your review. We are sorry to hear about the experience you have encountered with the battery and charger. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
If you have tried these suggestions and are still experiencing an issue, please contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for your review. We are sorry to hear about the experience you have encountered with the battery and charger. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
If you have tried these suggestions and are still experiencing an issue, please contact us through Live Chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Quiet perfect grass cutting
on August 7, 2024
Posted by: Boe47
from Long Island NY
Gender:Male
[This review was collected as part of a promotion.] Have now used my zero turn mower 6 times and love it. So easy too use compared to my old gas powered Honda tractor. I have 3/4 acre of lawn that I mow in 2/3 the time and only use 20% of the battery charge. So nice to turn blades on and off instantly with a switch and change mowing hight with no efort. Have to mention how quiet it is and has a very comfortable seat.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: MFox
from Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] The mower works great as expected. I have many Green Works so I thought I would give this a try.
Pros: Convenient, Easy to Use, Quiet, Durable, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Kyle Bateman
from Worcester, Massachusetts
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Mower is excellent. Ability to mulch, side discharge, and bag are great features. Plenty of power and battery life to do my entire lawn. Very happy with this purchase.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: RobertCVenice
from Venice FL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great mower...powerful, well featured, mulches great. The vertical storage feature is very helpful.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Nice product but no service
on August 6, 2024
Posted by: Abbs
I've had this mower for a year and a half and although I've like it when it was operating, the self propelled mechanism no longer works and I can't find any place that provides service. The battery charger quit after this same period of time and I had to buy a new one. I can't believe a company like this thinks it is acceptable to provide no service for the residential customer.
Response from greenworkstools.comBy Greenworks, August 6, 2024
Hello Abbs.
We appreciate you letting us know and we apologize for your experience. Sorry to hear that you could not get through to our phone/Chat lines.
Our Summer hours are:
Monday to Friday: 9am – 6pm EST.
Saturday: CLOSED / Sunday: CLOSED
Live Chat agent hours below.
Monday – Friday: 9:30am – 5pm E.T.
We see that you have started a warranty claim, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
We appreciate you letting us know and we apologize for your experience. Sorry to hear that you could not get through to our phone/Chat lines.
Our Summer hours are:
Monday to Friday: 9am – 6pm EST.
Saturday: CLOSED / Sunday: CLOSED
Live Chat agent hours below.
Monday – Friday: 9:30am – 5pm E.T.
We see that you have started a warranty claim, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Posted by: Chris Lyntton
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Lawnmower works as expected and is great!!!!!!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Outstanding mower.
on August 5, 2024
Posted by: BudR
from Verbena AL
Gender:Male
[This review was collected as part of a promotion.] This mower is exactly what I needed. Great sale price. Perfectly suited for my needs.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com