Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,609 Reviews)
Rating breakdown 3,609 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
122
94%of customers recommend this product.
(
2,862 out of
3,051)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
2
Mow Twice for a good looking yard...
on October 5, 2026
Posted by: MowTwice3000
from Indiana
Gender:Male
I have had this mower for a little over a year. I am mad at myself every time I mow.
CUT QUALITY:
The mower does not cut all of the grass. You basically need to mow your yard twice to have a decent looking yard. I mow my grass 1 notch below the maximum height. I have tried turbo mode on/off and I have tried many different self propel speed settings. I sharpen the blades, but even brand new it would not cut all of grass. It's not missing down the center between the blades, it misses everywhere. It does not miss large patches, it misses random blades of grass so when you look out at your yard, you just see everything it missed. Yes, I do rotate my mowing pattern each time I mow. I also scrap/clean the mower after each mow, although there is typically very little build up.
CUT QUALITY:
The mower does not cut all of the grass. You basically need to mow your yard twice to have a decent looking yard. I mow my grass 1 notch below the maximum height. I have tried turbo mode on/off and I have tried many different self propel speed settings. I sharpen the blades, but even brand new it would not cut all of grass. It's not missing down the center between the blades, it misses everywhere. It does not miss large patches, it misses random blades of grass so when you look out at your yard, you just see everything it missed. Yes, I do rotate my mowing pattern each time I mow. I also scrap/clean the mower after each mow, although there is typically very little build up.
MULCHING:
I don't think this is a mulching mower. It will not pick up leaves and mulch them. I don't mean a whole pile, just a few scattered leaves in the beginning of fall will not be touched. I believe this is a clue to the Cut Quality. The mower does not generate enough lift for the grass/leaves. I have never used the bag.
I don't think this is a mulching mower. It will not pick up leaves and mulch them. I don't mean a whole pile, just a few scattered leaves in the beginning of fall will not be touched. I believe this is a clue to the Cut Quality. The mower does not generate enough lift for the grass/leaves. I have never used the bag.
SAFETY:
The self propel does not disengage when you let go. Instead, you must push the mower forward to fully dis-engage. I assume this is a safety feature so if you were mowing up a steep incline, the mowers wheels stay locked so it will not roll backwards. This 'feature' will cause you to drag the mower backwards with the wheels locked when you do not have room to push forward.
The self propel does not disengage when you let go. Instead, you must push the mower forward to fully dis-engage. I assume this is a safety feature so if you were mowing up a steep incline, the mowers wheels stay locked so it will not roll backwards. This 'feature' will cause you to drag the mower backwards with the wheels locked when you do not have room to push forward.
BATTERIES:
I can finish my yard (the first time) in almost 1 battery. When the first battery gets low, everything slows down tona crawl. Now you are barely moving around your yard until the mower decides to switch to the fully charged battery. Towards the end of last year, the springs that kick the batteries up when you unlatch them had given up. I do not store the batteries in the mower, so the only time they are compressed is while in use. After mowing, sweaty hands and weak springs makes it difficult to remove the batteries.
I can finish my yard (the first time) in almost 1 battery. When the first battery gets low, everything slows down tona crawl. Now you are barely moving around your yard until the mower decides to switch to the fully charged battery. Towards the end of last year, the springs that kick the batteries up when you unlatch them had given up. I do not store the batteries in the mower, so the only time they are compressed is while in use. After mowing, sweaty hands and weak springs makes it difficult to remove the batteries.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, October 6, 2026
Thank you for taking the time to share such detailed feedback. We are sorry to hear that the mower has not delivered the experience you expected after more than a year of use. Cut quality can be influenced by several factors, including blade condition, mowing height, grass conditions, and airflow under the deck. Since you have already maintained the blades, varied your mowing pattern, and kept the deck clean, we understand your concerns about the mowing and mulching performance. For best performance, it may help to verify that both blades are securely fastened and free of excessive wear or damage. We also appreciate your detailed comments about the self-propel system, the slowdown before the battery switches, and the difficulty removing the batteries. We understand how these experiences can make mowing frustrating. Feedback like yours helps us better understand our customers’ experiences in a variety of mowing conditions. For maintenance and setup tips, you can visit the Greenworks YouTube channel. If you would like assistance with the cutting performance, mulching results, self-propel system, or battery concerns, our Customer Success team is available through the online chat feature on the Greenworks Tools website or by phone at 1-888-909-6757. Thank you for sharing your experience and for choosing Greenworks.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Nice smooth and powerful
on October 2, 2026
Posted by: sndp6391
from NJ
Gender:Male
Bought this for my 1/2 acre lot. The machine is smooth and easy to assemble although intructions can be a little easier. Batteries are huge and make a lot of noise while charging. The site claims that it will cut 3/4 of acre in one charge which is totally wrong as I had to charge twice to finish the 1/2 acre lot as it drains rapidly. Maybe it is the first time charge but will see how it works later. The chargging however is quick and does not take hours to full charge. The grass cut is clean, haven't used the mulching function yet as I collected in bag. Machine has power and is quiet and smooth to operate. You need to fully engage both hands while operating the self propelled function.
Pros: Easy to Use, Quiet, Environmentally Safe, Powerful
Response from greenworkstools.comBy Greenworks, October 2, 2026
Thank you for sharing your experience with the Greenworks 60V 21" Self-Propelled Lawn Mower. We are pleased to hear that you found the mower easy to assemble, powerful, quiet, and capable of delivering a clean cut. We also appreciate your feedback regarding the battery runtime and charging experience. Actual runtime can vary based on grass height, density, moisture levels, terrain, use of the self-propelled feature, and operator mowing habits. For best performance, we recommend ensuring both batteries are fully charged before use and adjusting cutting height as conditions allow. As the batteries go through additional charge cycles, you may also notice performance becoming more consistent. If you would like tips on maximizing runtime or assistance with any aspect of your mower, we encourage you to visit the Greenworks YouTube channel for helpful product videos and tutorials. Our Customer Success team is also available to help through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. Thank you again for your detailed feedback and for choosing Greenworks.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
on October 1, 2026
Posted by: Vern1220
I've trying to get my mower services and no one local to me will work on it. I wish I never purchased the 25 inch dual blade. It doesn't cut well. I have to cut the 2 times. Mower runs really bad when first battery gets low. So I have to power it off and move the second battery to 1 slot.
Response from greenworkstools.comBy Greenworks, October 2, 2026
Thank you for sharing your experience. We understand how frustrating it can be when your mower is not performing as expected and when finding service locally becomes a challenge. We are glad you were able to connect with our Customer Success team, and we have provided an authorized service center in your area so the mower can be inspected and evaluated. We appreciate your feedback regarding the cutting performance and battery transition concerns. Having the mower checked by an authorized technician is the best next step, as they can properly assess its operation and determine whether any adjustments or repairs are needed. We will continue working with you directly throughout this process. If you do not see our email, please call 1-888-909-6757 (1-888-90WORKS) or chat with us through the Greenworks Tools website. Thank you again for your feedback. We are here to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great wide cut
on September 25, 2026
Posted by: ChefDon
from Bowie Md
Gender:Male
So let me first say that for quite a while I was hesitant and curious about this machine and this brand.
I finally got my hands on the 25in mower( secondhand). Because I was so use to my 30in gas powered mower. I kept checking the price and holding back on ordering a new one. We'll, I finally got a used one, tried it out, and i love it! The charge of the two batteries holds up very well up against a half acre of land. I am very pleased with this machine amd performance of the batteries.
Next chapter, I've been eyeing up the riders. It'll be a while before I can invest in that one but for now, I can rely on the exercise of the walker. I barely use the self-propel features.
Next chapter, I've been eyeing up the riders. It'll be a while before I can invest in that one but for now, I can rely on the exercise of the walker. I barely use the self-propel features.
My only request would be a wider cut, push mower.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, September 25, 2026
Thank you for sharing your experience with the 60V 25" Dual Blade Self-Propelled Lawn Mower. We are delighted to hear that the mower exceeded your expectations and that the battery performance has worked well for your half-acre property. It is especially rewarding to hear that the wide cutting deck helped make the transition from your previous 30" gas mower an easy one. We appreciate your suggestion for an even wider push mower and will be sure to share that feedback with our team. If you ever need assistance, you can find helpful tips on the Greenworks YouTube channel or contact our Customer Success Team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757 (1-888-90WORKS). Thank you for choosing Greenworks, and happy mowing!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Cudos to designers!
on September 22, 2026
Posted by: No Gas No Oil
from Ocala FL
Gender:Male
I've had the mower for 4 weeks. I mow every week. It has worked very well. It arrived in great condition. I had it un-crated and ready to go in a 1/2 an hour. Charged it up. Mowed the next week. Very easy to control every aspect of this machine; read the instructions. Lawn looks great! Real nice cut. Had a different brand electric rider that needed expensive repair after 6 years of vigorous mowing so decided to try this one. Build is very solid- great frame and tires. Couldn't be happier. Highly recommend from a person who has to mow a lot here in Central Florida.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, September 24, 2026
Thank you for taking the time to share your experience! We are delighted to hear that your 60V 30" CrossoverT Riding Lawn Tractor has been performing so well and that assembly, operation, and cutting performance have met your expectations. It is especially rewarding to hear from someone with plenty of mowing experience in Central Florida. To help keep your mower performing at its best, we recommend keeping the mower deck clean, maintaining proper tire pressure, and ensuring the batteries are fully charged before each use. We truly appreciate your recommendation and your trust in Greenworks. If you ever need maintenance tips, troubleshooting assistance, or product guidance, be sure to visit the Greenworks YouTube channel. You can also reach our Customer Success Team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. Happy mowing, and thank you for choosing Greenworks!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love my mower!
on September 22, 2026
Posted by: Daphine13
from Georgetown, KY
Gender:Female
I really love my electric crossover Z 60V 42"!! it handles very well in my yard. Easy to setup and maneuver
recharging time is only 3 hours.
recharging time is only 3 hours.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, September 25, 2026
Thank you for sharing your experience with the 60V 42" CrossoverZ Zero Turn Mower. We are delighted to hear that you are enjoying the easy setup, smooth handling, and maneuverability of your mower. It is also great to know that the charging time is meeting your needs. We appreciate you taking the time to share your feedback, and thank you for choosing Greenworks. If you ever have questions about your mower or any of our products, please contact Greenworks through the chat feature on our website, call us at 1-888-909-6757 (1-888-90WORKS), or visit the FAQ section to find answers and ask questions at any time. We hope you enjoy many seasons of effortless and enjoyable mowing ahead. Happy mowing!
Written by a customer while visiting greenworkstools.com
Posted by: DMRacing
from Mid-Missouri
Gender:Male
Verified Purchase:Yes
Mower seems pretty good, although there's physical space for more batteries. Might have been better with only the "suitcase" batteries (and more of them). The charger draws WAY too much current! A "normal" (600w or so) and "turbo" mode on the charger would be great, so you don't trip a breaker trying to charge the mower and run a small item on the same circuit.
Pros: Environmentally Safe, Effective
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, September 22, 2026
Thank you for taking the time to share your feedback on the Greenworks 60V MaximusZ Zero Turn Riding Mower. We appreciate your comments regarding the battery configuration and charger power requirements. Customer feedback helps us evaluate real-world product usage and identify opportunities for future improvements, and we will share your suggestions regarding additional battery capacity and selectable charging modes with our product team.
As a troubleshooting tip, if the charger trips a breaker, try charging from a dedicated outlet without other high-power devices on the same circuit. If you ever have specific questions or concerns about our products, contact Greenworks via chat on our website, call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime. Thank you again for your review and feedback.
As a troubleshooting tip, if the charger trips a breaker, try charging from a dedicated outlet without other high-power devices on the same circuit. If you ever have specific questions or concerns about our products, contact Greenworks via chat on our website, call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime. Thank you again for your review and feedback.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Brand new, won't charge.
on September 17, 2026
Posted by: MissRose
Brand new mower won't charge, gives C9 error code which isn't among codes listed. Never used.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 21, 2026
Thank you for sharing your experience. We are sorry to hear that your 60V CrossoverZ mower is displaying a C9 error code and that you have been unable to charge the unit before ever having the opportunity to use it. We understand how frustrating and disappointing that can be with a new purchase.
There are a few troubleshooting steps that may help resolve the issue. First, inspect the battery cable harness and any auxiliary communication wires running between the charger, charging port, and battery compartment to ensure all connections are secure and free of dirt, debris, or corrosion. You can also perform a hard reset by disconnecting all batteries and the charger from the mower, waiting 2 to 3 minutes to allow the internal system to fully discharge, and then reconnecting everything before attempting to charge again.
If the C9 error persists after these steps, the charger or mower's internal power management components may require further evaluation. We recommend visiting the Greenworks YouTube channel for additional setup and troubleshooting resources. If you still need assistance, please contact our Customer Success team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757 (1-888-90WORKS). Our team will be happy to help diagnose the issue and determine the best solution under warranty if needed.
There are a few troubleshooting steps that may help resolve the issue. First, inspect the battery cable harness and any auxiliary communication wires running between the charger, charging port, and battery compartment to ensure all connections are secure and free of dirt, debris, or corrosion. You can also perform a hard reset by disconnecting all batteries and the charger from the mower, waiting 2 to 3 minutes to allow the internal system to fully discharge, and then reconnecting everything before attempting to charge again.
If the C9 error persists after these steps, the charger or mower's internal power management components may require further evaluation. We recommend visiting the Greenworks YouTube channel for additional setup and troubleshooting resources. If you still need assistance, please contact our Customer Success team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757 (1-888-90WORKS). Our team will be happy to help diagnose the issue and determine the best solution under warranty if needed.
Written by a customer while visiting greenworkstools.com