Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(1,394 Reviews)
Rating breakdown 1,394 reviews
5 Stars
1,094
4 Stars
201
3 Stars
31
2 Stars
23
1 Star
45
94%of customers recommend this product.
(
1,126 out of
1,194)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
3
You’re going to need more batteries
on April 20, 2022
Posted by: Undergc
from Indianapolis
Gender:Male
I bought this because my other 40v twin blade Greenwoks mower finally seized a motor. I like the single blade option, and though the self propelled is nice, you really have to use it all the time because the mower is just too heavy to push.
The motor is back wheel propelled which makes turning around much more difficult than a front wheel drive as you have to lift the back of the mower to make 90 degree turns instead of just tilting the front back with a simple push down on the handle, which is more natural.
If you opt to disengage the self propelled, you need to wait 2 seconds as the wheel is “locked” while in self propelled settings and takes a moment to disengage.
Also, it takes a while for the speed to resume back to full speed.
Now to the batteries. My mowing time is exactly 60 minutes. With my other mower, I could do it all with two 4 amp batteries. Not even close with this mower. I needed to buy 2 6 amp batteries where I use about 3 total (2 6 amp and most of a 4 amp) to mow it all now.
The original charger wouldn’t charge the 6 amp batteries, so I had to buy a new one.
Other than that, it is quoted and cuts better than the twin blade. I know there are better 21” mowers, but I wanted to stay with this as I have other 40v GW products and don’t want to manage other proprietary batteries.
Whatever you decide to get, make sure you build it around the batteries. Unfortunately with Greenworks, there are way too many battery types and configurations and nothing is really scalable. It’s also priced ok. Good for entry into the market and less than an hour of mow time.
The motor is back wheel propelled which makes turning around much more difficult than a front wheel drive as you have to lift the back of the mower to make 90 degree turns instead of just tilting the front back with a simple push down on the handle, which is more natural.
If you opt to disengage the self propelled, you need to wait 2 seconds as the wheel is “locked” while in self propelled settings and takes a moment to disengage.
Also, it takes a while for the speed to resume back to full speed.
Now to the batteries. My mowing time is exactly 60 minutes. With my other mower, I could do it all with two 4 amp batteries. Not even close with this mower. I needed to buy 2 6 amp batteries where I use about 3 total (2 6 amp and most of a 4 amp) to mow it all now.
The original charger wouldn’t charge the 6 amp batteries, so I had to buy a new one.
Other than that, it is quoted and cuts better than the twin blade. I know there are better 21” mowers, but I wanted to stay with this as I have other 40v GW products and don’t want to manage other proprietary batteries.
Whatever you decide to get, make sure you build it around the batteries. Unfortunately with Greenworks, there are way too many battery types and configurations and nothing is really scalable. It’s also priced ok. Good for entry into the market and less than an hour of mow time.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 20, 2022
Hello Undergc,
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. Unfortunately, you cannot use tools and batteries of different voltages together. Only Greenworks batteries, chargers and machines of the same voltage are compatible and interchangeable with one another. We hope others will find your review helpful! In the meantime, should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. Unfortunately, you cannot use tools and batteries of different voltages together. Only Greenworks batteries, chargers and machines of the same voltage are compatible and interchangeable with one another. We hope others will find your review helpful! In the meantime, should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: ThSP
from West Virginia
Verified Purchase:Yes
The benefits of battery powered equipment is pretty obvious. This mower is self propelled so going up hill is easy. It cuts well, I haven't had to sharpen the blade yet.
In addition to mowing grass, I have used it to maintain trails around my house. I had previously built the trails in the woods, but little stuff regrows every year. It can cut regrowing short saplings on very uneven ground. I set the blade up high and away we go. Changing the height of the wheels is very easy and completed at one point instead of each wheel. This mower is much tougher than I had expected
In addition to mowing grass, I have used it to maintain trails around my house. I had previously built the trails in the woods, but little stuff regrows every year. It can cut regrowing short saplings on very uneven ground. I set the blade up high and away we go. Changing the height of the wheels is very easy and completed at one point instead of each wheel. This mower is much tougher than I had expected
Written by a customer while visiting greenworkstools.com
Customer Rating
3
good product but not very reliable
on April 18, 2022
Posted by: LocVu
from Everett, WA
Gender:Male
After one year, mine has issue with propelled system. Not sure why yet. Hope it will be simple fix. Nothing last forever but one year is too quick i guess. I used to have Honda (gas) and its propelled had issue too after 4 years
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello LocVu,
Thank you for sharing your concerns. We are very sorry to hear about your experience and could not have predicted that you would have run into these concerns with this lawn mower. Some issues can be tricky to diagnose over the phone as issues can present in different ways. The repair shop will do a diagnostic and determine what is wrong with it. We do apologize that the ideal option, we are sorry for any trouble this may cause. We hope the dealer can get it fixed ASAP and provide an explanation of what happened, that way you feel better about the experience/repair. If there is anything else, we can do for you please let us know or give us a call. 1-888-909-6757 (1-888-90WORKS).
Thank you for sharing your concerns. We are very sorry to hear about your experience and could not have predicted that you would have run into these concerns with this lawn mower. Some issues can be tricky to diagnose over the phone as issues can present in different ways. The repair shop will do a diagnostic and determine what is wrong with it. We do apologize that the ideal option, we are sorry for any trouble this may cause. We hope the dealer can get it fixed ASAP and provide an explanation of what happened, that way you feel better about the experience/repair. If there is anything else, we can do for you please let us know or give us a call. 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product
on April 7, 2022
Posted by: Anonymous
from Maryville Tennessee
Gender:Female
Just recently purchased - excellent product so pleased with performance
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Simplicity and performance!
on March 27, 2022
Posted by: Pleezdoldman
from Georgia
Gender:Male
Through choice Ive been doing all of my own landscaping my whole life 64 years now through 4-5 homes. About 2 months ago I’ve made the transition from gas to Battery. After many years of being stubborn and a do “everything” yourself kind of guy. The legs are breaking down a little ie: hip and knee replacements. I plan to keep being stubborn. This battery operated dependable machine will allow me to keep it going. It’s light, simple to use and has enough power and charge to do my 1/3 acre lot with no issues. I have many Battery operated tools at my home, however this is my first step into the Green Works product. So far so good. Thank you for what seems to be a no-nonsense product that will allow me to stay in decent shape. Great product for the money spent and hope to have it and many other of your products to keep me going!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
1st use: Great Mower!
on March 6, 2022
Posted by: morric628
from Oklahoma City, OK
Gender:Male
While I have only used it once, it was a tough job and it performed great! I have a 5,000 sq ft yard and it was time to scalp before the growing season begins. I mowed the Bermuda Grass a notch lower than normal to clear the winter remains, also, used the bagging attachment. Everything worked as you would expect. There were a couple times I over loaded the motor and it would stop, but I really don't think this is an equipment issue, it was just really thick, dead grass. I used the Turbo button a few times and that gave it the extra power it needed. The self-propelled function was nice especially when cutting uphill in deep grass when pushing really became hard. My mower came with two batteries. I found 1 almost got the back yard (2500 sq ft) done. I plugged it in and ran off battery #2 while I finished up the back and moved to the front yard. Battery #2 wasn't enough to finish up the front, but battery #1 was done charging by the time I needed it so no delay waiting for the batteries to charge. I think this will be a great mower. Looking forward to the season!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
A Real Alternative Too Gas Powered
on February 22, 2022
Posted by: GaRailroader
from Roswell, GA
Gender:Male
I purchased this mower midway through the last mowing season after doing a lot of research on the competition. I am very happy with the decision I made. Some of the features that prompted me to choose this mower were: turbo button, steel deck, ball bearing wheels and comes with 2 batteries. Some competitors have a single larger battery but 2 batteries are better since with the rapid charger you can mow perpetually. I was coming from a gas H*nda and was concerned that the Greenworks wouldn’t have the bagging performance of my gas mower. With the high lift blade it does quite well. I am not disappointed. It lacks the suction to vacuum the mulch from flower beds into by bag which is a good thing. Also, the bag is the right width for the standard lawn bags. On my prior mower the lawnmower bag was too wide for standard lawn bags making it difficult to unload efficiently. I really like how it folds up to not take up a lot of space. It is also nice not having to change oil, air filter or worry about the gas going bad. I would highly recommend this mower. My only complaint is the pinch point created if you have 1 hand on the grip when you squeeze the green lever with the other hand.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Quiet and Dependable!
on January 26, 2022
Posted by: footballguru
from San Antonio, Tx
Gender:Male
I was skeptical about getting a battery powered lawn mower and I recently got this one delivered last week.. It was easy to set up. I also enjoyed the weight and look of the lawnmower, looked very sturdy and well built. It included the 5amp battery with the fast charge, it lasted around 35 minutes on a single charge however charging it was super quick.. from low to full charge in around 40 minutes. I love it, Hoping to get another 5amp battery soon!
Written by a customer while visiting greenworkstools.com