Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Average customer rating
4.6
(1,336 Reviews)
Rating breakdown 1,336 reviews
5 Stars
1,043
4 Stars
195
3 Stars
31
2 Stars
22
1 Star
45
94%of customers recommend this product.
(
1,078 out of
1,145)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Customer Rating
5
Easy to use and excellent features!
on June 22, 2021
Posted by: Cally
from Minneapolis
Gender:Female
I reviewed several mowers and this one reviewed the best. So glad I bought this. It's very easy to use. I love the way you can fold down the handle for easy storage too! It is very quiet.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy to use
on May 13, 2025
Posted by: Gatedog
from Sturkie,Arkansas
Gender:Male
[This review was collected as part of a promotion.] I’m a 50 year old disabled male,I’ve had 2 hip replacement surgeries and 3 wrist surgeries plus 18 inches of small intestines removed,this mower is quite possibly the best mower I’ve ever used and owned,the push to start is a back saver and the power is instant and incredible. Thanks for making this great product,I’ll definitely be recommending this to anyone looking for a great mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Didn't Work
on January 19, 2020
Posted by: TeeRob4
Gender:Male
[This review was collected as part of a promotion.] Got this bad boy a month ago. Weather has finally been nice enough for the grass to grow so I decided to try it out. One of few times I actually took the time to follow directions to put it together because I was legit excited to use it. Let’s just say my house might look a mess but my yard looks great! Anywho, I inserted the battery exactly as pictured and that was
that. Not only did it not power the mower, the battery is legit stuck and will not come out. I have skipped the gym a few times so I called one of my meathead friends to pull it out but still nothing. When you have high expectations for a product, would hope it works. So not only does my yard look rough, I have to go the extra mile of having it shipped back and sit and wait and hope the next one comes properly.
that. Not only did it not power the mower, the battery is legit stuck and will not come out. I have skipped the gym a few times so I called one of my meathead friends to pull it out but still nothing. When you have high expectations for a product, would hope it works. So not only does my yard look rough, I have to go the extra mile of having it shipped back and sit and wait and hope the next one comes properly.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Tools, Digital Engagement Team, January 20, 2020
Hello TeeRob4
We apologize for the issue you experienced with the Pro 21 in. Cordless Self-Propelled Mower with 5.0Ah HC Battery and Charger, MO60L51 battery compartment. A quick tip for battery removal, you may need to push the battery back in slightly to release the tension, then pull down on the battery lock tab, and the battery should then pop up. In the future, you can contact us directly for much quicker response and resolution on info@greenworkstools.com or at directly at 1-888-909-6757 (1-888-90WORKS) we have a very dedicated customer support team here to help you in any way we can.
We apologize for the issue you experienced with the Pro 21 in. Cordless Self-Propelled Mower with 5.0Ah HC Battery and Charger, MO60L51 battery compartment. A quick tip for battery removal, you may need to push the battery back in slightly to release the tension, then pull down on the battery lock tab, and the battery should then pop up. In the future, you can contact us directly for much quicker response and resolution on info@greenworkstools.com or at directly at 1-888-909-6757 (1-888-90WORKS) we have a very dedicated customer support team here to help you in any way we can.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Worst customer service and didn’t like the product
on September 14, 2021
Posted by: Kirannk
from Atlanta
Gender:Male
Verified Purchase:Yes
I don’t recommend to buy this and worst customer service
Response from greenworkstools.comBy Greenworks, Customer Care, September 15, 2021
Hello Kirannk,
Sorry to hear about this experience. This is truly not an experience we want for our valued customers such as yourself. Please allow me the opportunity to clarifying the reason for our questions. To appropriately address this issue (at hand), we must take the necessary steps and troubleshooting that is required so we can help you best! We strive to provide the best customer service and product support for our customers, so you can feel confident that you are getting the best care possible! I see you have been in contact however, if you are willing to give us a second chance, please contact us once more and we would be happy to assist you further in remedying an issues.
I hope this clarifies the reasoning for this issue you have encountered. Sorry for any inconvenience this may have caused you.
Thank you for your feedback.
Sorry to hear about this experience. This is truly not an experience we want for our valued customers such as yourself. Please allow me the opportunity to clarifying the reason for our questions. To appropriately address this issue (at hand), we must take the necessary steps and troubleshooting that is required so we can help you best! We strive to provide the best customer service and product support for our customers, so you can feel confident that you are getting the best care possible! I see you have been in contact however, if you are willing to give us a second chance, please contact us once more and we would be happy to assist you further in remedying an issues.
I hope this clarifies the reasoning for this issue you have encountered. Sorry for any inconvenience this may have caused you.
Thank you for your feedback.
Written by a customer while visiting greenworkstools.com
Posted by: Rae W
Verified Purchase:Yes
I can’t rate the model as I tried to order this model twice. Both times the website indicated it was in stock but then I was refunded the money and told it wasn’t available. Unfortunately, I ended up paying more to get the 25 in.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 27, 2021
Hello Rae W,
Thank you for your feedback. I am so sorry to hear that your experience with our online store has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't your experience.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. If in the future, you are experiencing an issue placing an order just give so we can make things right! My deepest apologies for any inconvenience we have caused you.
Thank you for your feedback. I am so sorry to hear that your experience with our online store has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't your experience.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. If in the future, you are experiencing an issue placing an order just give so we can make things right! My deepest apologies for any inconvenience we have caused you.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
You’re going to need more batteries
on April 20, 2022
Posted by: Undergc
from Indianapolis
Gender:Male
I bought this because my other 40v twin blade Greenwoks mower finally seized a motor. I like the single blade option, and though the self propelled is nice, you really have to use it all the time because the mower is just too heavy to push.
The motor is back wheel propelled which makes turning around much more difficult than a front wheel drive as you have to lift the back of the mower to make 90 degree turns instead of just tilting the front back with a simple push down on the handle, which is more natural.
If you opt to disengage the self propelled, you need to wait 2 seconds as the wheel is “locked” while in self propelled settings and takes a moment to disengage.
Also, it takes a while for the speed to resume back to full speed.
Now to the batteries. My mowing time is exactly 60 minutes. With my other mower, I could do it all with two 4 amp batteries. Not even close with this mower. I needed to buy 2 6 amp batteries where I use about 3 total (2 6 amp and most of a 4 amp) to mow it all now.
The original charger wouldn’t charge the 6 amp batteries, so I had to buy a new one.
Other than that, it is quoted and cuts better than the twin blade. I know there are better 21” mowers, but I wanted to stay with this as I have other 40v GW products and don’t want to manage other proprietary batteries.
Whatever you decide to get, make sure you build it around the batteries. Unfortunately with Greenworks, there are way too many battery types and configurations and nothing is really scalable. It’s also priced ok. Good for entry into the market and less than an hour of mow time.
The motor is back wheel propelled which makes turning around much more difficult than a front wheel drive as you have to lift the back of the mower to make 90 degree turns instead of just tilting the front back with a simple push down on the handle, which is more natural.
If you opt to disengage the self propelled, you need to wait 2 seconds as the wheel is “locked” while in self propelled settings and takes a moment to disengage.
Also, it takes a while for the speed to resume back to full speed.
Now to the batteries. My mowing time is exactly 60 minutes. With my other mower, I could do it all with two 4 amp batteries. Not even close with this mower. I needed to buy 2 6 amp batteries where I use about 3 total (2 6 amp and most of a 4 amp) to mow it all now.
The original charger wouldn’t charge the 6 amp batteries, so I had to buy a new one.
Other than that, it is quoted and cuts better than the twin blade. I know there are better 21” mowers, but I wanted to stay with this as I have other 40v GW products and don’t want to manage other proprietary batteries.
Whatever you decide to get, make sure you build it around the batteries. Unfortunately with Greenworks, there are way too many battery types and configurations and nothing is really scalable. It’s also priced ok. Good for entry into the market and less than an hour of mow time.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 20, 2022
Hello Undergc,
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. Unfortunately, you cannot use tools and batteries of different voltages together. Only Greenworks batteries, chargers and machines of the same voltage are compatible and interchangeable with one another. We hope others will find your review helpful! In the meantime, should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. Unfortunately, you cannot use tools and batteries of different voltages together. Only Greenworks batteries, chargers and machines of the same voltage are compatible and interchangeable with one another. We hope others will find your review helpful! In the meantime, should you have any further questions or warranty needs, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: spider55
from chicago illinois
Verified Purchase:Yes
The mower exceeded all my expectations, ease of use, power, and battery life.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 21, 2021
Hello
Thank you for your positive feedback! This means a whole lot to the company and we are always happy to see customers enjoying our units. If any time in the near future you have issues with your mower, battery or charger give us a call we are here to help.
Thank you for your positive feedback! This means a whole lot to the company and we are always happy to see customers enjoying our units. If any time in the near future you have issues with your mower, battery or charger give us a call we are here to help.
Written by a customer while visiting greenworkstools.com
Posted by: Forsman
Verified Purchase:Yes
You shipped it WITH NO SIDE DISCHARGE UNIT!!!!!
Please ship it to me immediately!!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, June 1, 2021
Hello Forsman,
Thank you for your review. We are sorry to hear about your issue with your Greenworks String Trimmer. We are happy to hear you have reached out to us and that our support team was able to assist you with this issue.
Our apologies for any inconveniences this missing part may cause you. We thank you for your patience and understanding at this time.
Thank you for your review. We are sorry to hear about your issue with your Greenworks String Trimmer. We are happy to hear you have reached out to us and that our support team was able to assist you with this issue.
Our apologies for any inconveniences this missing part may cause you. We thank you for your patience and understanding at this time.
Written by a customer while visiting greenworkstools.com