Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(1,382 Reviews)
Rating breakdown 1,382 reviews
5 Stars
1,085
4 Stars
199
3 Stars
31
2 Stars
22
1 Star
45
94%of customers recommend this product.
(
1,121 out of
1,188)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
5
A Mower So Great I Did My Neighbor’s Lawn, Too!
on February 8, 2018
Posted by: Dadzilla
from Gilbert, AZ
Gender:Male
I’ve been using the same lawnmower, an Italian machine called The Harry, for 25 years. The Harry is a beast. It weighs slightly less than an elephant. And for a quarter of a century it’s been a champ. But, like it or not, it was time for a change. My back just couldn’t take it anymore.
Enter the Greenworks 60v self-propelled mower. It’s racing-car sleek, with beautiful lines and gorgeous paint. Leaving the Beast for the Greenworks machine is a little like going from VCR tapes to blu-ray discs. The difference is that startling.
This Greenworks mower is a miracle. The lithium battery goes and goes, and gives this mower substantial power, with the result that my weekly lawn cutting is easier than it’s ever been. Because it’s self-propelled, the mower’s doing all the heavy work. I guide it with a light touch, fooling with the variable self-propelled speeds until I’m practically jogging behind it. It’s so much fun, the first time I used it I laughed out loud for the sheer pleasure of it. And then I cut my neighbor’s lawn. Because I didn’t want to stop.
Now, this honeymoon won’t last forever. I’m not doing my neighbor’s lawn every week. But I know this much: I’ve found my mower for the next 25 years.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: J Traughber
from Michigan
Gender:Male
Verified Purchase:Yes
I'm hoping someone can help me. Rarely do I post like this, but I'm not sure what else I can do. I purchased and received the reference lawn mower (approx. 4 weeks ago). Unfortunately, minutes after opening the box, I plugged in the charger, listened to the fan begin, and then promptly heard silence within seconds. I have send multiple emails and have tried calling several times. Each time I've attempted I get an automated response which essentially suggests that someone will be in touch (email) or to call back because the lines are all busy (phone). I'm frustrated beyond belief because I feel like I have little options. If anyone knows of a solution, I'd love to hear it!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello J Traughber,
Thank you for taking the time to share your experience. This is certainly concerning, and we are sorry to hear of this uncommon occurrence. Our team apologizes for the delay in addressing your concern but we're glad to see that one of our agents was able to assist you regarding this matter. We appreciate you giving us the opportunity to do so!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Thank you for taking the time to share your experience. This is certainly concerning, and we are sorry to hear of this uncommon occurrence. Our team apologizes for the delay in addressing your concern but we're glad to see that one of our agents was able to assist you regarding this matter. We appreciate you giving us the opportunity to do so!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: Nick o
from MA
Verified Purchase:Yes
Self propel was stuck on slowest speed and didn't hear back when I submitted a service request
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello,
We are sorry that you are having an issue with one of our products! With the summer season here, so is our busiest season which unfortunately means increased wait times. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We can be reached by calling 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com, please feel welcome to send a follow-up.
We look forward to making this right.
We are sorry that you are having an issue with one of our products! With the summer season here, so is our busiest season which unfortunately means increased wait times. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We can be reached by calling 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com, please feel welcome to send a follow-up.
We look forward to making this right.
Written by a customer while visiting greenworkstools.com
Posted by: Newburgh Chip
from newburgh, ny
Gender:Male
Verified Purchase:Yes
Other than being quiet, there's nothing to like about this mower. There is no hose cleanout, the handle is too long, it does not like curves and slow is way too slow, fast is way too fast. Apparently they've never read Goldilocks.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Customer Care, August 24, 2021
Hello Newburgh Chip,
Thank you for your honest feedback! We are sorry to hear that your purchase fell below expectations. While the handle cannot physically be shortened, it can be locked into two different positions. One position is more suitable for taller individuals while the other is suited towards smaller user. The self-propelled drive system with variable speed rear-wheel drive lets you easily tackle any terrain and you can operate the unit without the self-propelled feature simply do not pull the lever associated with the propelling feature and the unit will not propel forward.
Nonetheless, would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
Thank you for your honest feedback! We are sorry to hear that your purchase fell below expectations. While the handle cannot physically be shortened, it can be locked into two different positions. One position is more suitable for taller individuals while the other is suited towards smaller user. The self-propelled drive system with variable speed rear-wheel drive lets you easily tackle any terrain and you can operate the unit without the self-propelled feature simply do not pull the lever associated with the propelling feature and the unit will not propel forward.
Nonetheless, would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
No service!!!
on October 10, 2020
Posted by: Caroline 70
from N.C
Don't buy any products from these people! If anything goes wrong you can't get these people on the phone, tries for months, waited hour's on the phone and then gets cut off. I have a brand new mower with a piece of crap battery. I am thinking this is the problem. Really don't know for sure. Cranks for a minute and cut's off like no power.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , October 14, 2020
Hello Caroline 70,
Thank you for your feedback. We are sorry to hear that you were not satisfied with this battery. Here are a few suggestions to check out. 1) Ensure that the charger is working. When the charger is plugged in you should see a solid red light on the left to indicate power. When the battery is inserted, the right light should also ignite solid red to indicate that it is charging. If this light on the right is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
We hope these tips will help you. We do apologize for the delay in responding to your requests. We have recently encountered a very high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. Please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Thank you for your understanding and patience
Thank you for your feedback. We are sorry to hear that you were not satisfied with this battery. Here are a few suggestions to check out. 1) Ensure that the charger is working. When the charger is plugged in you should see a solid red light on the left to indicate power. When the battery is inserted, the right light should also ignite solid red to indicate that it is charging. If this light on the right is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
We hope these tips will help you. We do apologize for the delay in responding to your requests. We have recently encountered a very high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. Please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Thank you for your understanding and patience
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Extremely heavy
on August 10, 2021
Posted by: WVHome
from Mt Clare WV 26408
Gender:Female
I tried using this lawn mower thought it would be easier since it was self propelled. It was not. the mower is VERY heavy and difficult to maneuver.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 10, 2021
Hello WVHome,
Thank you for your review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. Our self-propelled units should not need to be pushed at all when engaged, just directed. If the unit is hard to push, often this indicates that the height is set too low and the grass is too high. To discuss this concern further, please feel welcome to contact us directly at 1-888-909-6757 or by submitting an email to info@greenworkstools.com.
Thank you for your review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. Our self-propelled units should not need to be pushed at all when engaged, just directed. If the unit is hard to push, often this indicates that the height is set too low and the grass is too high. To discuss this concern further, please feel welcome to contact us directly at 1-888-909-6757 or by submitting an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
DOA Battery on Arrival
on October 2, 2020
Posted by: jwall
from Texas
Purchased mower 9/28/2020, delivered on 10/3/2020. Battery is dead and not charging. I left the mower in the box in case it ends up going back. Are the batteries not tested on a charger before being shipped out?
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, October 7, 2020
Hello jwall,
We are sorry to hear about this experience. Please consider giving us a call at 1-888-909-6757 or send an email to info@greenworkstools.com to look into further options for resolution.
We are sorry to hear about this experience. Please consider giving us a call at 1-888-909-6757 or send an email to info@greenworkstools.com to look into further options for resolution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
TERRIBLE
on July 9, 2023
Posted by: BOBS 1234
from 30066
Gender:Male
I HAVE ALL THE 2 STROKE REPLACEMENTS THAT GREEWORKS OFFERS AND THEY ARE AWESOME.
THIS MOWER IS MORE WORK THAN GAS. IT'S INCREDIBALLY HARD TO USE AND DOES NOT CUT WELL. BEST OF LUCK TURNING AROUND.
THIS MOWER IS MORE WORK THAN GAS. IT'S INCREDIBALLY HARD TO USE AND DOES NOT CUT WELL. BEST OF LUCK TURNING AROUND.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , July 10, 2023
Hello BOB 1234,
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can help walk you through some troubleshooting suggest to make the use of this lawn mower a better one!
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can help walk you through some troubleshooting suggest to make the use of this lawn mower a better one!
Written by a customer while visiting greenworkstools.com