Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Average customer rating
4.6
(1,336 Reviews)
Rating breakdown 1,336 reviews
5 Stars
1,043
4 Stars
195
3 Stars
31
2 Stars
22
1 Star
45
94%of customers recommend this product.
(
1,078 out of
1,145)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Customer Rating
5
Fantastic mower
on May 5, 2021
Posted by: Nickb5663
from Belmont, NC
Gender:Male
I have borrowed a neighbors a few times and finally have one of my own. Great power, good cutting, and long battery life. Excited to sell the old gas mower at a yard sale and not worry about all the maintenance r
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Received damaged
on July 5, 2021
Posted by: Clogger
from White Haven, Pa
Gender:Male
When my mower came, I opened the box to find the wires that run through the handle were cut. After calling, I was told a replacement would be sent. When I receive my working mower I will be able to review how I like it.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, July 5, 2021
Hello,
Thank you for your review. We are sorry to read of the condition that your order was delivered in but glad that a replacement is on the way. We hope that the new unit will work well for you.
Looking forward to your feedback!
Thank you for your review. We are sorry to read of the condition that your order was delivered in but glad that a replacement is on the way. We hope that the new unit will work well for you.
Looking forward to your feedback!
Written by a customer while visiting greenworkstools.com
Posted by: Boren
Verified Purchase:Yes
They have no support for warranty. We received our lawnmower broken. It will not self propel. We have made numerous phone calls to them after waiting 36 min to talk with someone, they gave a number to a repair center 300 miles from us. We called 5 times left messages for over a week with no call back. This company support sucks. Don't buy from them.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , July 19, 2021
Hello Boren,
Thank you for your honest feedback!
With the spring season here, we have an influx of requests. We apologize for the delays currently taking place! Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Please know, that we look forward to assisting you and are very sorry for the delay.
Thank you for your honest feedback!
With the spring season here, we have an influx of requests. We apologize for the delays currently taking place! Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Please know, that we look forward to assisting you and are very sorry for the delay.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Dead on arrival
on July 20, 2021
Posted by: Brentonj
from IL
Gender:Male
Mower was just delivered and the wire in the handle is frayed. Poor packaging design means mower is dead on arrival
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, July 21, 2021
Hello Brentonj,
Thank you for taking the time to provide this feedback. We are sorry to hear that the unit is in an unsatisfactory condition. We take matters like these very seriously and would not want any of customers to have to encounter this issue. For replacement parts and to investigate your warranty options, please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to provide this feedback. We are sorry to hear that the unit is in an unsatisfactory condition. We take matters like these very seriously and would not want any of customers to have to encounter this issue. For replacement parts and to investigate your warranty options, please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best mower I've ever owned!
on August 17, 2018
Posted by: Cabin on the lake
from Eatonton Georgia
Gender:Male
I have six greenworks products... all are 60 volts and share the same batteries.. the self propelled lawn mower is awesome. One great thing is you can engage the self propelled feature to get you up a steep hill without spinning the blade if you want to. Great if going over tree roots that would hurt the blade. The automatic increase in power when you go through heavy thick grass and then throttling back down is sweet. No gas, no fumes, no filters to clean, no tune ups, no plugs to replace. Safety built in... anti roll back feature if your going up hill prevents it rolling back on you... Light weight, quick easy minor assembly right out of the box. Finishing up my first summer using this mower with not a single
disappointment. Buy it! You won't regret it.
disappointment. Buy it! You won't regret it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Super easy to use!
on April 29, 2020
Posted by: Family mower
from Ames, IA
Gender:Female
Super easy to use! We bought this for our teenage son to use for his lawnmowing business, and we feel like it safe and simple for him to operate. We haven’t had it for very long so hopefully it will be a five-star experience for us, but it does seem super safe and cuts the lawn well so
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Daigs
Verified Purchase:Yes
Right out of box plug batteries in for couple hrs and away you go. Very sturdy quiet machine . After reading reviews. Just as promised , Thanks , Greenworks I love our new machine !
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love this lawn mower changed my life!
on April 25, 2022
Posted by: Omerta
from California
Gender:Male
I'm going to try to make this quick. My girl and I got a new house and I miss doing yard work so I wanted to handle that... first mow I had my parents lawn mower just cause it was so long. It was gas powered but, left all the clippings even with the catch bag everywhere. I decided to buy electric and went with the top of the line craftsman except it wasn't self propelled. The grass is so thick it would die after 2 feet and took me hour and a half. I was going to give up on electric because I thought it wouldn't be strong enough for my thick grass but did some research and gave green works a try. My god was I ever wrong and I'm glad I gave it a chance! I don't know why ppl complain about battery life I can use one 60v for my entire lawn and it fills up the bag 2 and a half times! Another thing, I only see clippings when I know the bag is full... this mower is so smooth and it gets me across the hills with ease because of the self propelled capability. I will always write reviews when they are warranted and my god they are! Bought the blower too cause I though I would need it and it's crazy powerful but now I use it for dirt not clippings cause I don't have any loose clippings!! I have used it 3 times now and love it! I am going to stick with and 60v tool I need getting the trimmer once it's back in stock. I am so glad I did this and I am telling anyone who is doubting it... TRY IT!! GET IT!! YOU WONT REGRET IT! Greenworks you have a lifetime customer. I was a craftsman man but since sears has shutdown I don't know who is making their product. Love you greenworks!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com