Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Average customer rating
4.6
(1,336 Reviews)
Rating breakdown 1,336 reviews
5 Stars
1,043
4 Stars
195
3 Stars
31
2 Stars
22
1 Star
45
94%of customers recommend this product.
(
1,078 out of
1,145)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Posted by: Nick o
from MA
Verified Purchase:Yes
Self propel was stuck on slowest speed and didn't hear back when I submitted a service request
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello,
We are sorry that you are having an issue with one of our products! With the summer season here, so is our busiest season which unfortunately means increased wait times. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We can be reached by calling 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com, please feel welcome to send a follow-up.
We look forward to making this right.
We are sorry that you are having an issue with one of our products! With the summer season here, so is our busiest season which unfortunately means increased wait times. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We can be reached by calling 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com, please feel welcome to send a follow-up.
We look forward to making this right.
Written by a customer while visiting greenworkstools.com
Posted by: Newburgh Chip
from newburgh, ny
Gender:Male
Verified Purchase:Yes
Other than being quiet, there's nothing to like about this mower. There is no hose cleanout, the handle is too long, it does not like curves and slow is way too slow, fast is way too fast. Apparently they've never read Goldilocks.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Customer Care, August 24, 2021
Hello Newburgh Chip,
Thank you for your honest feedback! We are sorry to hear that your purchase fell below expectations. While the handle cannot physically be shortened, it can be locked into two different positions. One position is more suitable for taller individuals while the other is suited towards smaller user. The self-propelled drive system with variable speed rear-wheel drive lets you easily tackle any terrain and you can operate the unit without the self-propelled feature simply do not pull the lever associated with the propelling feature and the unit will not propel forward.
Nonetheless, would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
Thank you for your honest feedback! We are sorry to hear that your purchase fell below expectations. While the handle cannot physically be shortened, it can be locked into two different positions. One position is more suitable for taller individuals while the other is suited towards smaller user. The self-propelled drive system with variable speed rear-wheel drive lets you easily tackle any terrain and you can operate the unit without the self-propelled feature simply do not pull the lever associated with the propelling feature and the unit will not propel forward.
Nonetheless, would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
No service!!!
on October 10, 2020
Posted by: Caroline 70
from N.C
Don't buy any products from these people! If anything goes wrong you can't get these people on the phone, tries for months, waited hour's on the phone and then gets cut off. I have a brand new mower with a piece of crap battery. I am thinking this is the problem. Really don't know for sure. Cranks for a minute and cut's off like no power.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , October 14, 2020
Hello Caroline 70,
Thank you for your feedback. We are sorry to hear that you were not satisfied with this battery. Here are a few suggestions to check out. 1) Ensure that the charger is working. When the charger is plugged in you should see a solid red light on the left to indicate power. When the battery is inserted, the right light should also ignite solid red to indicate that it is charging. If this light on the right is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
We hope these tips will help you. We do apologize for the delay in responding to your requests. We have recently encountered a very high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. Please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Thank you for your understanding and patience
Thank you for your feedback. We are sorry to hear that you were not satisfied with this battery. Here are a few suggestions to check out. 1) Ensure that the charger is working. When the charger is plugged in you should see a solid red light on the left to indicate power. When the battery is inserted, the right light should also ignite solid red to indicate that it is charging. If this light on the right is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
We hope these tips will help you. We do apologize for the delay in responding to your requests. We have recently encountered a very high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. Please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Thank you for your understanding and patience
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Extremely heavy
on August 10, 2021
Posted by: WVHome
from Mt Clare WV 26408
Gender:Female
I tried using this lawn mower thought it would be easier since it was self propelled. It was not. the mower is VERY heavy and difficult to maneuver.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 10, 2021
Hello WVHome,
Thank you for your review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. Our self-propelled units should not need to be pushed at all when engaged, just directed. If the unit is hard to push, often this indicates that the height is set too low and the grass is too high. To discuss this concern further, please feel welcome to contact us directly at 1-888-909-6757 or by submitting an email to info@greenworkstools.com.
Thank you for your review. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. Our self-propelled units should not need to be pushed at all when engaged, just directed. If the unit is hard to push, often this indicates that the height is set too low and the grass is too high. To discuss this concern further, please feel welcome to contact us directly at 1-888-909-6757 or by submitting an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
DOA Battery on Arrival
on October 2, 2020
Posted by: jwall
from Texas
Purchased mower 9/28/2020, delivered on 10/3/2020. Battery is dead and not charging. I left the mower in the box in case it ends up going back. Are the batteries not tested on a charger before being shipped out?
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, October 7, 2020
Hello jwall,
We are sorry to hear about this experience. Please consider giving us a call at 1-888-909-6757 or send an email to info@greenworkstools.com to look into further options for resolution.
We are sorry to hear about this experience. Please consider giving us a call at 1-888-909-6757 or send an email to info@greenworkstools.com to look into further options for resolution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
TERRIBLE
on July 9, 2023
Posted by: BOBS 1234
from 30066
Gender:Male
I HAVE ALL THE 2 STROKE REPLACEMENTS THAT GREEWORKS OFFERS AND THEY ARE AWESOME.
THIS MOWER IS MORE WORK THAN GAS. IT'S INCREDIBALLY HARD TO USE AND DOES NOT CUT WELL. BEST OF LUCK TURNING AROUND.
THIS MOWER IS MORE WORK THAN GAS. IT'S INCREDIBALLY HARD TO USE AND DOES NOT CUT WELL. BEST OF LUCK TURNING AROUND.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , July 10, 2023
Hello BOB 1234,
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can help walk you through some troubleshooting suggest to make the use of this lawn mower a better one!
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can help walk you through some troubleshooting suggest to make the use of this lawn mower a better one!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
A Near Perfect Battery Powered Mower
on October 31, 2017
Posted by: RenaissanceDad
from Chandler, AZ, United States
Gender:Male
This mower is absolutely fantastic. I was a little nervous thinking that it would be too heavy, but once it is on the ground it moves like butter. The adjustable speed is nice, and the handle height adjustment is outstanding. My kids can mow at a comfortable height, and then I can easily adjust it to my height to get the spots they missed. The vertical storage is great to keep the garage floor clear. While the specs say that it can run up to 30 minutes, I have used this time and time again to mow my 1/4 of an acre, plus the grass along my alley wall, and the battery still seems to have juice. Most battery mowers don't cut as low as this does, which makes this great for preparing to overseed. And on top of all of these wonderful features, it there is no gasoline or oil to worry about, and it is quiet. I can easily carry on a conversation while mowing. While the price tag may seem a little steep, considering that there is almost no maintenance and no fluids to purchase, this mower is easily cheaper than a gas powered mower. Plus it will probably last forever. My last Greenworks mower lasted for 4+ years and I never had to replace a battery or anything else on it. I only replaced it because I fell in love with this beast.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
I love this lawnmower.
on August 9, 2018
Posted by: MarciaB
from Central Massachusetts
Gender:Female
This is my second Greenworks mower. I have the 40V 20" and love it, but when I saw the self-propelled feature on this I had to have it. I have about an acre and a third to mow with a good piece of it a field at the bottom of the property..a good hill! Not having to push the mower back up the hill is wonderful. This mower mows well over bumpy grass that was previously not well maintained. it is helping me get this property back in shape. It is powerful and runs for over 45 minutes, quieter than a gas mower and I love not having to deal with gasoline. We now use the 40 Volt mower at the top of the property and this one for the lower part.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com